Chief Decision Officer - Customer Experience

Netflix Studios; Saint Joseph (MO); On-site; USD 219,000 - 394,000; Full time

Job summary

Netflix Studios seeks a senior strategist to steer decisions with emotional intelligence across three time zones in MO. You will nurture cross-department relationships, document the why behind decisions, and ensure follow-through after leadership meetings.

This role emphasizes customer experience and principled collaboration in a fast-paced environment. Expect strong presentation skills to C-levels, a curious mindset about customer behavior, and a track record of high-stakes decision making.

Qualifications

• Curiosity about why Netflix Studios customers do what they do.
• Ability to collaborate across departments.
• Hands-on proficiency with decision making and professionalism.
• 17+ years of experience with real consequences.
• Comfort presenting to c-level leadership.
• Communicator who can disagree constructively.

Responsibilities

• Drive decisions across multiple time zones and two tools.
• Build and sustain cross-department relationships.
• Document the rationale behind decisions and their impact.
• Oversee follow-through after meetings.
• Guard customer experience through changes.

Skills

Decision Making

Cross-functional collaboration

Public speaking

Professionalism

Customer understanding

Job description

Netflix Studios seeks a senior strategist to steer decisions with emotional intelligence across three time zones in MO. You will nurture cross-department relationships, document the why behind decisions, and ensure follow-through after leadership meetings.

This role emphasizes customer experience and principled collaboration in a fast-paced environment. Expect strong presentation skills to C-levels, a curious mindset about customer behavior, and a track record of high-stakes decision making.