Chief Customer Success & Marketing (Remote-First)

25madison LLC; United States; Remote; USD 180,000 - 240,000; Full time

Benefits offered by this job

Health benefits

401(k)

Discretionary PTO

Parental leave

Flexible hours

Remote-first

Job summary

FlyteHealth seeks a hands-on leader to own and scale Customer Success and Marketing. You will guide client lifecycle, enrollment, and growth with executive stakeholder engagement at employers, payors, PBMs, and partners.

You will design and execute the marketing engine, campaigns, and budget to drive measurable enrollment and value realization. You will lead a team, partners, and vendors, establishing governance, dashboards, and repeatable plays that translate clinical and economic results into

Qualifications

• 7+ years of progressive experience in customer success, strategic account management, marketing, or commercial leadership.
• 3+ years of leading a team, function, or major initiative.
• Proven ownership of B2B client implementations, executive relationships, retention and growth.
• Experience with marketing strategy, demand generation, lifecycle campaigns, and sales enablement.
• Ability to build or scale a customer success or marketing function in a fast-changing organization.
• Strong analytical and commercial judgment; translate results into a value story.

Responsibilities

• Own client lifecycle, retention, and growth across employers, payors, PBMs, and partners.
• Drive enrollment and engagement campaigns from awareness to activation and sustained use.
• Set and execute FlyteHealth's marketing strategy, budget, and channel mix.
• Build and lead the Customer Success and Marketing team and external partners.
• Create scalable processes for CRM, marketing automation, and reporting.

Job description

FlyteHealth seeks a hands-on leader to own and scale Customer Success and Marketing. You will guide client lifecycle, enrollment, and growth with executive stakeholder engagement at employers, payors, PBMs, and partners.

You will design and execute the marketing engine, campaigns, and budget to drive measurable enrollment and value realization. You will lead a team, partners, and vendors, establishing governance, dashboards, and repeatable plays that translate clinical and economic results into