Chief Customer Success for Health Tech & Public Sector

chorusinnovations; Long Beach (CA); On-site; USD 195,000 - 210,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) with company match

Stock options

Unlimited PTO

Parental leave

Bonuses

Job summary

Chorus Innovations seeks its first Customer Success senior leader to shape and own the retention and expansion strategy across roughly two dozen key accounts, from local teams to statewide deployments serving thousands of users. Reporting to the CEO, you will lead a multidisciplinary group including Strategic Account Leads, Partner Success Managers, Technical Support, and Training.

Join a mission-driven, fast-growing healthcare tech company and help build scalable processes, executive

Qualifications

• 12+ years in customer success, client services, or account management.
• 8+ years directly leading and scaling teams.
• Experience with scaling B2B software in the $20M-$100M ARR range.
• Experience working with government or other highly regulated public sector stakeholders.
• Proven track record of retention and expansion targets with account health metrics.
• Ability to engage credibly with senior public sector executives.

Responsibilities

• Lead portfolio-wide strategy for Net Revenue Retention and Gross Retention.
• Build executive relationships with state agency directors and county leaders.
• Oversee renewal calendar aligned with government fiscal cycles.
• Establish quarterly reviews showing outcomes and ROI to stakeholders.
• Mentor and scale a high-performing team across account management, support, and training.
• Standardize scalable playbooks for onboarding, planning, adoption, and ongoing support.
• Partner with Delivery and Sales to identify sustainable growth opportunities.

Skills

Customer success leadership

B2B software scale

Public sector experience

Retention and expansion

Executive engagement

Hands-on leadership

Job description

Chorus Innovations seeks its first Customer Success senior leader to shape and own the retention and expansion strategy across roughly two dozen key accounts, from local teams to statewide deployments serving thousands of users. Reporting to the CEO, you will lead a multidisciplinary group including Strategic Account Leads, Partner Success Managers, Technical Support, and Training.

Join a mission-driven, fast-growing healthcare tech company and help build scalable processes, executive