Chief Customer & People Architect (On-site/Relocation, Equity)

Energy Innovation Corp; Owensboro (KY); Vor Ort; USD 217.000 - 400.000; Vollzeit

Zusammenfassung

Mastercard seeks a CTO-level leader willing to base in Owensboro, KY. The role focuses on transforming customer service chaos into actionable backlogs, maintaining presence after initial buzz, and deciding when a call beats an email for key relationships.

We seek proven winners in general work near Owensboro with a knack for risk awareness and a readiness to relocate if needed. Compensation ranges from $217,000 to $400,000 with equity and substantial benefits.

Qualifikationen

• Demonstrated wins in general work somewhere near Owensboro, KY.
• The instinct to ask "what would change your mind?" before debating.
• The reflex to surface risk before it surfaces itself.
• Prior experience working on-site in Owensboro, KY, or willingness to relocate.

Aufgaben

• Convert Customer Service chaos into a backlog someone can actually work
• Keep showing up for the Owensboro, KY work after the launch buzz fades
• Sense when an Owensboro relationship needs a call, not an email
• Trade quick wins for mission-driven fixes when the math favors patience
• Stitch together Customer Service and People Management into one coherent workflow
• Translate fuzzy stakeholder asks into a crisp Relationship Building plan
• Read between the lines of what Owensboro customers actually need
• Keep Mastercard's People Management pipeline humming without constant hand-holding

Kenntnisse

Relationship building

People management

Stakeholder management

Risk assessment

On-site collaboration

Jobbeschreibung

Mastercard seeks a CTO-level leader willing to base in Owensboro, KY. The role focuses on transforming customer service chaos into actionable backlogs, maintaining presence after initial buzz, and deciding when a call beats an email for key relationships.

We seek proven winners in general work near Owensboro with a knack for risk awareness and a readiness to relocate if needed. Compensation ranges from $217,000 to $400,000 with equity and substantial benefits.