Chief Customer Experience & Operations Leader

EcoShield; Chandler (AZ); On-site; USD 140,000 - 190,000; Full time

Benefits offered by this job

Weekly Pay

Paid sick and vacation time

Medical, dental, and vision options

401(k) with a competitive match

Employee Assistance Program (EAP)

Discounted pest control services

Job summary

EcoShield Pest Solutions is seeking a Director of Customer Experience to oversee CX strategy, call center operations, and a multi-layer leadership team. You will own performance, staffing, and cross-functional execution to deliver exceptional end-to-end customer experiences.

Responsibilities include shaping CX strategies, driving continuous improvement, and providing executive-level reporting. A strong background in high-volume call centers and people leadership is essential.

Qualifications

• 7+ years of progressive leadership experience in customer service, contact center, or CX operations.
• Proven experience leading multi-level teams in high-volume call center environments.
• Experience scaling teams and processes in growth-focused organizations.
• Strong ability to balance strategy and execution with customer outcomes.

Responsibilities

• Lead and develop a multi-layer leadership organization across departments.
• Own CX performance metrics, staffing readiness, and execution plans.
• Define and drive CX strategies to improve satisfaction and loyalty.
• Own executive reporting and data-driven decision making to stakeholders.

Skills

Leadership

Customer experience

Call center operations

Data-driven decision making

Strategic planning

Coaching & development

Education

High school diploma or equivalent

Tools

CRM systems

Workforce management software

Data analytics

Job description

EcoShield Pest Solutions is seeking a Director of Customer Experience to oversee CX strategy, call center operations, and a multi-layer leadership team. You will own performance, staffing, and cross-functional execution to deliver exceptional end-to-end customer experiences.

Responsibilities include shaping CX strategies, driving continuous improvement, and providing executive-level reporting. A strong background in high-volume call centers and people leadership is essential.