Chief Communications & Narrative Architect

Factory; New York (NY); On-site; USD 180,000 - 240,000; Full time

Job summary

Factory is seeking a Head of Communications to define and drive how the world understands Factory and its shift to agent-native software engineering.

This is a hands-on, strategic leadership role shaping the company narrative, guiding major announcements, and coaching executives across traditional and new media. You will manage media relations, issues, and rapid responses while growing executive visibility across channels.

Qualifications

• 10+ years in communications at high-growth technology companies, including senior leadership roles.
• Excellent written and verbal communication skills with editorial judgment.
• Ability to translate complex concepts into narratives for diverse audiences.
• Deep, hands-on media relations experience with top-tier press networks.
• Strong grasp of traditional and new media, and search/AI dynamics.
• Proven experience owning issues management and crisis communications.
• Proficiency with modern communications measurement and analytics tools.

Responsibilities

• Define Factory's communications strategy in partnership with leadership and shape long-term vision.
• Turn product milestones, customer outcomes, and viewpoints into breakthrough stories and campaigns.
• Serve as primary spokesperson and media liaison to earn widespread coverage.
• Run major announcements end to end, including product launches, funding, partnerships.
• Lead issues management and crisis communications with rapid-response plans.
• Grow owned audience and executive visibility across key channels; coach spokespeople.
• Improve discoverability across search and AI answer engines; ensure accurate representation.
• Oversee internal communications to align the company as we scale and recruit talent.
• Bring on people and agency partners as needed.

Skills

Communications leadership

Storytelling

Media relations

Crisis communications

Strategic thinking

Editorial judgment

Measurement & analytics

Agency & partnerships management

Executive coaching

Public speaking

Tools

Media monitoring tools

SEO/AI discovery

Job description

Factory is seeking a Head of Communications to define and drive how the world understands Factory and its shift to agent-native software engineering.

This is a hands-on, strategic leadership role shaping the company narrative, guiding major announcements, and coaching executives across traditional and new media. You will manage media relations, issues, and rapid responses while growing executive visibility across channels.