Chief, Clinical Operations & Quality Leadership

Virginia Commonwealth University School of Medicine; Richmond (VA); On-site; USD 180,000 - 320,000; Full time

Job summary

Virginia Commonwealth University School of Medicine in Richmond, VA seeks a Vice Chair for Clinical Operations and Quality in Family Medicine to lead clinical operations, quality, access, and performance across multiple sites. This role partners with the Department Chair and Health System leadership, reporting directly to the Chair and guiding strategy with a focus on standards and academic mission.

The candidate will oversee dyad leadership, data-driven improvement, and development of new care

Qualifications

• MD or DO, board certified in Family Medicine or related primary care specialty.
• Eligible for medical licensure in Virginia.
• Progressive leadership experience in clinical operations, quality improvement, or service line leadership, preferably in academic medicine.
• Demonstrated ability to work effectively in dyad or matrix leadership models.
• Proven ability to use data to drive operational, quality, and performance improvement.
• Eligibility for appointment at the Associate or Professor level based on experience.
• Demonstrated ability to foster an environment of respect, professionalism and civility with a population of faculty, staff, and students from all backgrounds and experiences, or a commitment to do so as a faculty member at VCU.
• Experience with value-based care, population health, ambulatory transformation, or enterprise clinical operations.
• Experience partnering closely with operations, finance, or revenue cycle leaders.
• Demonstrated regional, national, or scholarly leadership in clinical operations or quality.

Responsibilities

• Provide strategic leadership for departmental clinical operations, quality, safety, access, and performance across Family Medicine practice sites, working closely with the Department Chair and VCU Health leadership, and reporting directly to the Department Chair.
• Lead dyad leadership model with the Clinical Operations Administrator to plan, execute, and monitor operational, quality, access, and financial performance across all sites.
• Oversee physician oversight and direction for operational initiatives including access, scheduling, staffing models, panel management, throughput, and standardized workflows.
• Lead departmental quality, patient safety, and performance improvement initiatives, ensuring alignment with enterprise metrics, regulatory requirements, and accreditation standards.
• Collaborate with administrative leadership to monitor and act upon clinical, quality, access, productivity, patient experience, and financial dashboards.
• Guide development and implementation of clinical strategy, growth initiatives, and new care models including population health, value-based care, telehealth, and team-based care.
• Support business planning, market analysis, and service line development in partnership with the Clinical Operations Administrator and health system leaders.
• Supervise and support medical directors and physician leaders; reinforce clear accountability, clinical standards, and physician engagement across sites.
• Serve as the department’s physician representative on ambulatory, institutional, and health system committees related to operations, quality, access, and care delivery.
• Ensure clinical environments support high-quality education for learners and promote faculty development, professionalism, safety, and well-being.
• Maintain an active clinical role and contribute to education, scholarship, and the academic mission as appropriate.

Education

MD or DO, board certified in Family Medicine or related primary care specialty

Job description

Virginia Commonwealth University School of Medicine in Richmond, VA seeks a Vice Chair for Clinical Operations and Quality in Family Medicine to lead clinical operations, quality, access, and performance across multiple sites. This role partners with the Department Chair and Health System leadership, reporting directly to the Chair and guiding strategy with a focus on standards and academic mission.

The candidate will oversee dyad leadership, data-driven improvement, and development of new care