Chief Claims Officer

FinPro.; United States; On-site; USD 180,000 - 280,000; Full time

Job summary

FinPro. in the United States is seeking a Chief Claims Officer to lead a modern, technology-enabled claims organization.

You will shape strategy, drive automation and analytics, and build a high-performing team delivering superior outcomes for policyholders, brokers and partners. You will report to executive leadership, govern claims operations, and collaborate with underwriting, product and engineering to scale AI-driven processes, optimise workflows and continuously improve performance across

Qualifications

• 15+ years of leadership experience in claims within insurance.
• Proven track record scaling or transforming claims organisations.
• Demonstrated success leading large-scale automation or transformation initiatives.
• Strong understanding of AI, automation, workflow technology and digital claims operations.
• Experience implementing claims technology platforms and analytics solutions.

Responsibilities

• Develop and execute the long-term vision and strategy for the claims organisation.
• Lead claims transformation initiatives focused on automation and operational efficiency.
• Drive the adoption of AI and technology-enabled claims processes.
• Identify opportunities to improve claims handling, workflows and scalability.
• Build and empower high-performing claims teams and future leaders.
• Create a culture of accountability, innovation and continuous improvement.
• Partner with underwriting, product, engineering and executive leadership.
• Develop analytics, reporting and performance management frameworks.
• Ensure strong claims governance and reserving discipline.
• Evaluate emerging technologies and opportunities across the lifecycle.
• Support strategic business initiatives and broader company growth.

Skills

Claims leadership

Executive presence

Strategic mindset

AI/automation expertise

Team development

Tools

Claims tech platforms

Analytics tools

Job description

We are partnering with a rapidly growing technology enabled MGA platform that is reimagining how insurance businesses leverage data, automation and artificial intelligence to create better outcomes for policyholders, brokers and carrier partners.

Having established a strong market position and ambitious growth trajectory, the company is seeking a Chief Claims Officer to lead the next evolution of its claims organisation. This is a rare opportunity to join a business where claims is viewed not simply as a servicing function, but as a strategic advantage. The successful candidate will play a critical role in shaping claims strategy, modernising operations and building a best-in‑class claims organisation powered by technology, analytics and AI.

About the Role

Reporting directly to executive leadership, the Chief Claims Officer will be responsible for the overall vision, strategy and performance of the claims function. The business is investing heavily in claims innovation, automation and agentic AI capabilities, creating an opportunity for a transformational leader to rethink how claims are handled, managed and optimised. The successful candidate will combine deep claims expertise with a passion for technology, operational excellence and organisational development. They will lead initiatives focused on automation, workflow optimisation, analytics, AI‑driven decision support and continuous process improvement, while building and developing a high‑performing claims team. This role is ideally suited to an executive who has previously transformed claims operations, implemented modern technology solutions and successfully led teams through periods of growth and change.

Responsibilities

• Develop and execute the long-term vision and strategy for the claims organisation.
• Lead claims transformation initiatives focused on automation, operational efficiency and customer outcomes.
• Drive the adoption of AI, agentic AI and technology‑enabled claims processes.
• Identify opportunities to improve claims handling, workflows, decision‑making and scalability.
• Build, develop and empower high‑performing claims teams and future leaders.
• Create a culture of accountability, innovation and continuous improvement.
• Partner closely with underwriting, product, engineering and executive leadership teams.
• Develop meaningful analytics, reporting and performance management frameworks.
• Ensure strong claims governance, reserving discipline and operational excellence.
• Evaluate emerging technologies and innovation opportunities across the claims lifecycle.
• Support strategic business initiatives and contribute to broader company growth objectives.

Qualifications

• 15+ years of claims leadership experience within the insurance industry.
• Proven experience building, scaling or transforming claims organisations.
• Demonstrated success leading large-scale claims automation or transformation initiatives.
• Strong understanding of AI, automation, workflow technology and digital claims operations.
• Experience implementing claims technology platforms, analytics solutions or operational improvement programmes.
• Deep expertise across complex commercial claims environments.
• Track record of developing high-performing teams and future leaders.
• Strong executive presence with the ability to influence across all levels of an organisation.
• Strategic mindset combined with a hands‑on approach to execution.
• Passion for innovation and the future of technology-enabled insurance.

Required Skills

• Creating a highly efficient, scalable and technology-enabled claims operation.
• Successfully implementing automation and AI-driven claims capabilities.
• Building a culture focused on accountability, performance and innovation.
• Improving operational metrics, customer outcomes and claims efficiency.
• Establishing claims as a strategic differentiator for the business.
• Developing and retaining a high-performing claims leadership team.
• Helping position the organisation as a leader in modern insurance operations.