Chief Academic Support & Innovation Officer

Jefferson Health Plans; Philadelphia (Philadelphia County); On-site; USD 140,000 - 220,000; Full time

Benefits offered by this job

Tuition assistance

Medical insurance

Dental insurance

Vision insurance

Retirement plans

Job summary

The Vice Provost for Academic Support Services at Thomas Jefferson University leads the strategic oversight of student success services, libraries, and academic technologies to advance quality and outcomes across the university. Reporting to the Provost, this role drives integration and continuous improvement of core academic infrastructure and partnerships.

Responsibilities include setting vision for academic support, advancing retention strategies, ensuring compliance with accreditation

Qualifications

• Master’s Degree in a relevant discipline required.
• 10 years progressive leadership in higher education academic affairs or student success.
• 5 years overseeing multiple complex academic support functions.
• 5 years understanding accreditation, academic policies, and higher education operations.
• Strong strategic thinking and execution.

Responsibilities

• Provide vision and leadership for academic support services, aligning units with institutional priorities and student success goals; drives cross-functional integration.
• Leads academic success and retention strategies, including advising, tutoring, and Academic Success Center programming, using data-informed approaches to improve persistence, performance, and completion outcomes.
• Provides executive oversight of libraries, instructional design, and academic technologies; advances innovation in digital learning, immersive technologies, and teaching and learning resources.
• Oversees registrar functions, academic records, academic policies and catalog management, student business services, academic calendars, and clinical skills simulation centers, ensuring compliance with accreditation and regulatory requirements.
• Partners with Deans and academic leaders to support program development, approval, and lifecycle management; advances curriculum innovation and oversees JCIPE.
• Provides oversight of international services and supports study-away and experiential learning opportunities.
• Supervises senior leaders across academic support domains; builds high-performing teams and uses data, assessment, and analytics to inform decision-making.

Skills

Leadership

Strategic thinking

Change management

Collaboration

Data-driven decisions

Operational excellence

Education

Master’s Degree

Doctorate (Preferred)

Job description

The Vice Provost for Academic Support Services at Thomas Jefferson University leads the strategic oversight of student success services, libraries, and academic technologies to advance quality and outcomes across the university. Reporting to the Provost, this role drives integration and continuous improvement of core academic infrastructure and partnerships.

Responsibilities include setting vision for academic support, advancing retention strategies, ensuring compliance with accreditation