Chick-fil-A Host & Utility Team Member

Chick-fil-A | Crofton; Gambrills (MD); On-site; USD 17,000 - 21,000; Part time

Job summary

Chick-fil-A in Gambrills, MD is seeking a Host/Utilities team member to help maintain a clean, safe, and welcoming dining room while delivering warm hospitality.

Prior restaurant host or crew experience is not required but preferred. Applicants should be cheerful, reliable, and able to engage guests with eye contact and a smile. This part-time role offers opportunities for growth and a positive team environment.

Qualifications

• Ability to maintain a cheerful and positive attitude while delivering friendly hospitality.
• Strong teamwork and reliability in a fast-paced restaurant environment.
• Willingness to engage guests with warmth and genuine service.
• Interest in maintaining high cleanliness and safety standards.

Responsibilities

• Maintain a clean, safe, and organized dining room at all times.
• Clear and sanitize tables, chairs, and surrounding areas promptly.
• Open/close the dining room and manage dining room flow.
• Greet guests warmly and provide a welcoming first impression.
• Refresh beverages and assist with guest needs during visits.
• Stock and maintain condiment counters, restrooms, and dining room supplies.

Skills

Consistency and reliability

Cheerful and positive attitude

Values teamwork

Loves serving and helping others

Job description

Thank you for your interest in a great career opportunity with Chick-fil-A. Here, you are taking the first step towards a very rewarding career. Every job at Chick-fil-A will prepare you to be the best you can be. That is our promise to you.

Here at Chick-fil-A, you’ll have the opportunity to work closely with a highly motivated and driven Owner/Operator who is personally vested in your success.

Your Success is our Success

Our restaurant Host and Utility role helps us ensure a “Remark\"able\" experience for all of our dine-in guests.

The Host and Utility role plays a vital part in maintaining a clean, safe, and welcoming environment for our guests. This position is primarily focused on dining room utilities, ensuring the restaurant remains spotless, organized, and operating efficiently. In addition, this role supports the guest experience by providing friendly hospitality through greeting, guest engagement, and overall dining room attentiveness.

Job opportunities as Host / Utilities are generally offered as part time restaurant jobs, with some limited full time opportunities.

Prior experience as a host, utility, or restaurant crew member/team member is not required, but is preferred.

The ideal candidate takes pride in maintaining high cleanliness standards while delivering warm, genuine service with a positive attitude.

Requirements

We are looking for applicants who exhibit the following qualities:

• Consistency and Reliability
• Cheerful and Positive Attitude
• Values Teamwork
• Loves Serving and Helping Others

Applicants must be able to:

• Smile
• Create and Maintain Eye Contact
• Speak Enthusiastically
• Make Emotional Connections with Guests
• Work Quickly and Efficiently
• Follow Restaurant Safety and Cleanliness Guidelines

Applicants will also be expected to be able to work on their feet for several hours at a time.

Utilities / Dining Room Responsibilities

• Maintain a clean, safe, and organized dining room at all times
• Clear and sanitize tables, chairs, and surrounding areas promptly
• Sweep and mop dining room floors and vestibule areas
• Open/close the dining room
• Clean and sanitize guest trays and tray return areas
• Remove trash from the dining room and facility
• Load and operate the baler to consolidate boxes and remove them from the restaurant
• Support dishwashing as needed
• Clean windows, entryways, and high-touch surfaces
• Sweep exterior areas, including sidewalks and parking lot
• Assist with overall cleanliness and stocking throughout the restaurant as directed

Host / Guest Experience Responsibilities

• Greet guests warmly with eye contact and a genuine smile
• Provide a welcoming first impression upon guest arrival
• Check in with guests throughout their visit to ensure satisfaction
• Refresh beverages as needed
• Clear trays and dispose of trash for guests in a timely manner
• Maintain awareness of dining room flow and guest needs
• Uphold brand standards for hospitality and professionalism
• Stock and maintain condiment counters, restroom, and dining room supplies
• Routinely check, clean, and fully stock restrooms, maintaining high standards of cleanliness, safety, and presentation