Chick-fil-A Front of House Shift Leader

Chick-fil-A; Victorville (CA); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Vacation time

Health insurance

Mental health benefit

Employee discounts

Competitive pay

Job summary

Chick-fil-A Bear Valley Rd & Mariposa in Victorville, CA is hiring a Front of House Shift Leader. You will lead a dynamic team, train staff, and uphold the restaurant's Vision and Values while opening/closing shifts and achieving daily goals.

The role offers a competitive wage of $23–$25 per hour plus benefits like vacation time, health insurance, mental health support, and employee discounts. Candidates must be 18+ and authorized to work in the United States.

Qualifications

• Leadership experience in high-volume hospitality, retail or fast-paced service.
• Ability to motivate and develop a diverse team with accountability.
• Excellent communication skills with guests and stakeholders.
• Strong organizational and time-management abilities under pressure.
• Availability to work mornings, evenings, weekends, and holidays.
• Must be 18 years or older and authorized to work in the United States.

Responsibilities

• Lead by example to deliver exceptional guest service and a welcoming environment.
• Oversee shift operations, optimize workflow and labor productivity in real time.
• Coach and mentor team members, supporting training to high standards.
• Oversee cash handling, register reconciliation and financial integrity.
• Ensure compliance with labor laws, food safety and safety protocols.
• Communicate effectively between Front-of-House, Heart-of-House and leadership.

Skills

Leadership Experience

Team Development

Interpersonal Excellence

Critical Thinking

Operational Flexibility

Requirements

Job description

Location: Chick-fil-A Bear Valley Rd & Mariposa, California

12180 Mariposa Rd, Victorville CA 92395

Are you passionate about leading a team in a positive and people-focused environment? Do you thrive in ensuring efficiency and delivering high-quality customer experiences?

Join Chick-fil-A as a Front of House Shfit Leader and be part of a loving and dynamic team where you will lead, train, and inspire team members to uphold the restaurant's Vision and Values. As a Front of House Shift Leader, you can open and close the restaurant, achieve daily goals, and ensure all team members are trained to the highest standards. This role offers a competitive wage between the $23-$25 range, along with benefits such as vacation time, health insurance, mental health benefit, and employee discounts. You will gain valuable leadership skills and be part of a culture that values teamwork, care, and excellence.

Position Type:

• Full-time

Qualifications:

• Leadership Experience: Minimum of 5 years of proven leadership experience, preferably in high-volume hospitality, retail, or fast-paced service environments.
• Team Development: Demonstrated ability to motivate and influence a diverse team, fostering an inclusive environment built on high performance and accountability.
• Interpersonal Excellence: Exceptional communication skills with the ability to interact professionally with guests and stakeholders at all levels of the organization.
• Critical Thinking: Strong organizational and time-management skills, with a proven ability to prioritize tasks and delegate effectively under pressure.
• Operational Flexibility: Full availability to work various shifts, including mornings, evenings, weekends, and holidays, to support the needs of the business.
• Requirements: Must be at least 18 years of age and authorized to work in the United States.

Physical Demands:

To successfully perform the essential functions of this role, the candidate must be able to:

• Mobility: Stand and walk for extended periods; frequently bend, stoop, squat, kneel, and reach both overhead and forward.
• Lifting & Coordination: Lift and move up to 50 pounds (e.g., food crates or equipment) and safely push/pull kitchen carts.
• Manual Dexterity: Climb step stools or ladders and demonstrate the hand strength/dexterity required to operate equipment and handle food items securely.
• Regulatory Compliance: Maintain strict adherence to the California Retail Food Code and all safety/sanitation protocols.

Key Responsibilities

• Hospitality Leadership: Lead by example to ensure the team delivers exceptional "Second Mile Service" and maintains a pristine, welcoming environment for every guest.
• Operational Excellence: Command shift operations by optimizing workflow and managing labor productivity in real-time to balance service speed with operational efficiency.
• Team Development: Actively coach and mentor Team Members, assisting with training to ensure all staff uphold Chick-fil-A’s high standards of service and quality.
• Financial Stewardship: Oversee all cash handling procedures, including register reconciliation and financial security, ensuring 100% accuracy and integrity.li>
• Compliance & Safety: Ensure strict adherence to labor laws (including break coordination), food safety regulations, and workplace safety protocols, including incident reporting.
• Strategic Communication: Serve as a professional liaison between Front-of-House, Heart-of-House, and Senior Leadership to ensure seamless communication and goal alignment.

Culture Expectation

• Maintains an encouraging and engaging attitude
• Maintains clear and open communication with Team Members and business leaders
• Leads with empathy and a servant's heart
• Adapts training approach based on different learning styles

Our Benefits Include:

• A fun work environment where you can positively influence others
• Flexible scheduling (and closed on Sundays)
• Learning first-hand from an experienced Operator and Restaurant Leaders
• Intentional growth and development to help you reach your professional goals
• Scholarship opportunities
• Competitive pay

Most Chick-fil-A Restaurants are operated by independent franchised business owners who make all their own employment decisions and are responsible for their own content and policies.

Working at a Chick-fil-A restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.