Chick-fil-A Covington Hwy 21 - Kitchen Team Member

Workstream; Covington (LA); On-site; USD 15,000 - 21,000; Full time

Benefits offered by this job

One free employee meal each shift

Pay $300 towards Monthly Health Ins. (

401K access (after one year)

PTO 40 hours after 1 year

Job summary

Chick-fil-A Covington Highway 21 is seeking team members who are available Saturdays to deliver exceptional, friendly service. You will help uphold Operational Excellence, food safety, and a sense of urgency in a fast-paced environment.

Team members learn and apply the Winning Hearts Every Day and 2nd Mile Service concepts, engage with guests using CORE 4 and Language of Hospitality, and contribute to a clean, welcoming dining experience.

Qualifications

• Must be available on Saturdays (and not on Sundays).
• Follow handbook policies and Chick-fil-A recipes and procedures.
• Engage with customers using Winning Hearts Every Day strategy expectations.
• Reliably attend shifts on time and be prepared to serve.

Responsibilities

• Engage customers with friendly, genuine interactions.
• Maintain clean, safe premises and equipment in the Heart of House and Front of House.
• Support the Team with proactive communication and teamwork to uphold brand standards.

Skills

Self-awareness

Positive attitude

Empathy

Emotional regulation

Job description

Must be available on Saturdays. Closed on Sundays.

Works to personally implement the Winning Hearts Every Day Restaurant Customer Care Strategy, which includes:

Ensuring Operational Excellence in the following areas by

• Following Chick-fil-A standards, recipes, and systems
• Adhering to food safety standards and organizational safety standards for a specific area and position
• Seeking excellence in food quality
• Working toward a standard of excellence in order accuracy and a sense of urgency for a specific area and position
• Holding oneself accountable for thinking Customer First
• Going above and beyond to keep the Restaurant clean, safe, and refreshing both inside and outside and understands how that affects the customer
• Seeking excellence in customer experience

Demonstrating and teaching 2nd Mile Service by:

• Seeks to understand how their role in the Heart of House affects 2nd Mile Service in the Front of House
• Making it Personal by showing each other kindness, optimism, and teamwork
• Being Proactive by actively taking care of and being a good steward of equipment, resources, and people in the Heart of House and by intentionally setting the next shift up for success
• Being Generous by going above and beyond to make sure Customers enjoy their food

Upholding a standard of Attentive & Friendly Team Members by:

• Paying attention to details and considering Customer impacts and impressions
• Delivering Core 4 in each customer interaction
• Recovering quickly when a customer has had an unsatisfactory experience

Embrace leading and caring for oneself, each other, and the Restaurant by:

• Demonstrating and upholding Chick-fil-A Covington Highway 21 Values:
• Teamwork: Fostering trust, cooperation, and strong relationships within the team to achieve shared goals while creating a fun environment.
• Optimism: Choosing to lead with a positive attitude even in challenging circumstances and to have a positive influence on others.
• Kindness: Being friendly, considerate and genuine towards others and yourself while having a deep appreciation for other individuals and their contributions.
• Stewardship: Committing to uphold the highest standards in all aspects of work and being a good steward of the Brand that has been entrusted to us.
• Growth: Having strong self-awareness and embracing change with a mindset focused on constant improvement and personal development.

This role requires team members to have the following skills;

• Have self-awareness in how our actions can affect customer and teammates
• Choose a positive attitude in all expected and unexpected situations
• Assume that others have good intentions and not place blame
• Learn to understand and regulate your own emotions to relieve stress

Specifically, team members should

• Follow handbook policies
• Follow Chick-fil-A recipes and procedures and strive for quality and accuracy of work
• Engage with customers and team usingWinning Hearts Every Day strategy expectations
• Reliably attend shift on time and is prepared to serve
• Take care of Cash, Equipment, Products and Premise
• Be friendly, considerate and genuine toward guests and teammates
• Put in the effort to get to know your teammates
• Creates genuine interactions by utilizing CORE 4, HEARD Model, and Language of Hospitality
• Be aware of organization's goals and how you contribute to those
• Proactively communicate with other team members in daily operations
• Utilize and actively checks communication channels
• Proactively communicate issues to leadership team as they arise
• Look for ways to continuously grow in their ability to be a team player, support the Restaurant brand and values, and work to increase their contribution to the Restaurant
• Learn from mistakes and encourage others to as well
• Ask for feedback and guidance from Leaders to build skills
• Pursue personal excellence
• Be open minded to changes made by the leadership team
• Be flexible with roles and tasks

Starting pay is $11.50+/hour for Part-time and $14.50+/hour for Full-time.

Benefits for Full-Time Team Members include;

• One free employee meal each shift
• Pay $300 towards Monthly Health Insurance Premium (after six months)
• Provide access to 401K (after one year)
• Paid time off (PTO) of40 hours after 1 year

Most Chick-fil-A® Restaurants are operated by independent franchised business owners

who make all their own employment decisions and are responsible for their own

content and policies.

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.