Chemistry Solutions Technician - Installations & Support

Sonny's Enterprises Inc. - Conveyorized Car Wash Equipment Leader; Houston (TX); On-site; USD 50,000 - 75,000; Full time

Benefits offered by this job

Employer-paid medical plan

401(k) match

Disability & life insurance

Job summary

Sonny’s Enterprises, the world’s largest manufacturer of conveyorized car wash equipment, seeks a Chemical Solutions Technician to support Strategic Accounts with chemical installations, issue resolution, and safety reporting.

You will collaborate with chemical, technical, marketing, and distribution teams; travel required; strong communication and organizational skills essential; 3+ years carwash service experience preferred; benefits include employer-paid medical and retirement options.

Qualifications

• High School Diploma/GED preferred.
• Three (3) years minimum of carwash service experience.
• Preferred experience in working with a national distribution and direct sales network.
• Travel required.
• Clean Driving Record & Valid Driver's License.
• Ability to communicate internally with various departments and externally with customers and distributors.
• Problem-solving and analytical skills.
• Demonstrates a strong work ethic and ability to multi-task.

Responsibilities

• Coordinate and help install Sonny’s Chemistry products for Strategic Accounts.
• Accurately document setups, with cost per car and service reports.
• Use Salesforce CRM to communicate activity with the team.
• Build strong relationships with new and existing customers.
• Address clients’ needs, concerns, and objectives.
• Handle objections in a positive manner by clarifying issues and working toward positive conclusions for all.
• Work with clients to solve cleaning and application issues.
• Provide next steps and action items for issues that cannot be remedied in the field.
• Conduct standard service calls on Strategic Accounts to ensure Sonny’s Chemistry standards are met.
• Report on customer retention activities using CRM tools.
• Work with technical, marketing, and other internal colleagues to meet customer needs.
• Participate in internal and external client debriefs.
• Submit accurate weekly planning and bi-monthly expense reports.
• Control expense and stay within the planned yearly budget.
• Test and accurately report on all new products.
• Provide technical training for our distributors and their staff.
• Develop a thorough understanding of the company and distributors’ capabilities.
• Understand and support the goals, purpose, and direction of Sonnys Chemistry to enhance market performance.
• Present a positive image that mirrors the core values of Sonny’s Chemistry.
• Operate in a safe manner in accordance with safety guidelines; wear PPE.
• Report all work-related accidents within 24 hours.
• Contributes to team effort by accomplishing related results as needed.
• Other duties as assigned (e.g., Route Coverage for CAS PTO).

Skills

Excellent communication

Organizational skills

Travel flexibility

Education

High School Diploma/GED

Job description

Sonny’s Enterprises, the world’s largest manufacturer of conveyorized car wash equipment, seeks a Chemical Solutions Technician to support Strategic Accounts with chemical installations, issue resolution, and safety reporting.

You will collaborate with chemical, technical, marketing, and distribution teams; travel required; strong communication and organizational skills essential; 3+ years carwash service experience preferred; benefits include employer-paid medical and retirement options.