Chef's Table Host

Boyd Gaming; Cincinnati (OH); On-site; USD 25,000 - 35,000; Full time

Job summary

A leading company in the casino entertainment industry is looking for a Host/Cashier to enhance guest experiences at their restaurant. The role involves greeting guests, managing seating, and ensuring excellent service. Ideal candidates are friendly, communicative, and able to handle various responsibilities in a dynamic environment.

Qualifications

• Must be 18 years or older.
• Demonstrated ability to effectively communicate with guests.

Responsibilities

• Greet and seat guests at tables according to preference.
• Provide superior guest service and maintain cleanliness.
• Coordinate with food servers and assist in table maintenance.

Skills

Communication

Job description

Company Description

Boyd Gaming Corporation has been successful in gaming jurisdictions in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest on our successes, we will continue to evolve and retain a position of leadership in our industry.

Our past success, our current business philosophies, and our sound business planning combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members, and our communities.

Job Description

Under general supervision, the Host/Cashier greets and seats restaurant guests and controls flow. Hosts/Cashiers are part of the Ladies & Gents of Belterra Park program. The Ladies and Gents of Belterra Park will represent and highlight the Boyd Gaming brand by offering a continuous entertainment experience for Belterra Park guests and the general public through hosting, entertainment routines, modeling, and public relations activities.

1. The Host Cashier will deliver internal and external guest service the Boyd Gaming Way: always exhibit a friendly and approachable demeanor, be polite and courteous when speaking with guests and team members, look for and act upon opportunities to assist guests and team members, be sincere and genuine during all interactions, and be prepared with the knowledge and skill required to be responsive to guests and team members’ needs and questions.
2. Responsible for learning and being familiar with all of Boyd Gaming’s room outlets, Host/Cashier functions, and for being able to answer general questions regarding the property.
3. The Host Cashier will maintain a well-groomed, neat, and clean appearance, in accordance with the requirements of the Ladies & Gents of Belterra Park contract.
4. Models, appears in television, radio, and print (including billboards) advertisements, and performs public relations activities.
5. The Host Cashier performs individual or group entertainment routines similar to a Las Vegas presentation at designated property or off-property locations.
6. Anticipate the guest’s needs and respond appropriately with a sense of urgency.
7. The Host Cashier will provide superior guest service by positively affecting interactions with guests and team members.
8. Keep entry area clean and organized.
9. The Host Cashier will work in cooperation with other service personnel to provide a high quality of service.
10. Greet and seat guests at tables according to guest preference and table availability.
11. The Host Cashier will inform guests of restaurant specials, feature items, and personal favorites.
12. Coordinate with food servers, bus persons, and other restaurant personnel in providing guest service.
13. The Host Cashier will assist food servers and food runners in table maintenance and cleaning when necessary.
14. Keep reservation system and host area stocked with necessary equipment, forms, and supplies.
15. The Host Cashier will ensure dining and serving areas are set up and maintained according to standard.
16. Accurately account for and collect payment for all drink orders through POS system in a timely manner.
17. Required to participate in wearing special event uniforms provided for holidays and other special occasions deemed by management.
18. Carry out and follow through with preparation and other requirements of all event requests, on and off property.
19. Maintain complete knowledge of table/seat/station numbers, hours of operations, proper table setup, and dress code of the restaurant.
20. Limit problems related to guests’ excessive drinking by providing responsible alcohol service and applying any training from the responsible alcohol certification course.
21. Abide by all state, state gaming, federal, and corporate liquor regulations, including serving alcoholic beverages to minors and intoxicated guests.
22. Observe and adhere to health department regulations regarding food handling, storage, proper steam table temperature, and cleanliness of work environment.
23. Use and maintain all assigned areas and equipment in a sanitary, safe, and effective manner.
24. Attend company/restaurant training programs as scheduled.
25. Carry out duties with attention to detail, sanitation, and safety.
26. Complete opening, closing, and other side duties as assigned by supervisors.
27. Collect and accurately report tips at the end of the shift.
28. Pass all required tests and training to retain effective knowledge for the role.
29. Possess resiliency to deal with difficult guests and work harmoniously with coworkers.
30. Perform all job functions assigned by management, following the guidelines in the Standard Operating Procedures manual to ensure consistency.

Qualifications

• Must be 18 years or older.
• Demonstrated ability to effectively communicate with guests.
• Demonstrated proper telephone etiquette.
• Demonstrated ability to operate electronic reservation systems and flow charts.

Additional Information

All your information will be kept confidential according to EEO guidelines.

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, disability, or any other protected class under federal, state, or local laws.