Chef-First Customer Service Specialist

The Chefs' Warehouse; New Bedford (MA); On-site; USD 41,000 - 56,000; Full time

Benefits offered by this job

Paid vacations

Paid holidays

Health benefits

Dental benefits

Medical benefits

Weekly pay

Life Insurance

Employee discounts

Job summary

The Chefs' Warehouse is seeking a Day/Night Customer Service Representative to join our team in New Bedford, MA. You will handle incoming calls, emails, and orders, providing timely, accurate service and product knowledge to customers.

Key responsibilities include processing orders, substitutions for stock issues, and supporting Sales and AR/AP tasks, while maintaining strong customer relationships. English fluency is required; Spanish a plus.

Qualifications

• High School Diploma or higher degree required.
• Minimum 1 year in customer service/sales required.
• Fluent in English; Spanish a plus.
• Food industry experience a plus.
• Strong technology and computing skills essential.

Responsibilities

• Receive calls, emails, and orders and enter into the system.
• Run production reports as requested by the warehouse team.
• Inform customers of items not ordered or out of stock and offer substitutions.
• Coordinate with outside sales and route calls to the appropriate team members.
• Assist Inside Sales with administrative functions.
• Build and maintain customer relationships.
• Process credits as approved by management and assist AR/AP tasks.
• Attend sales meetings and participate in sales activities as needed.

Skills

Customer service

Sales experience

English fluency

Tech skills

Team player

Multitasking

Under pressure

Education

High School Diploma or higher

Job description

The Chefs' Warehouse is seeking a Day/Night Customer Service Representative to join our team in New Bedford, MA. You will handle incoming calls, emails, and orders, providing timely, accurate service and product knowledge to customers.

Key responsibilities include processing orders, substitutions for stock issues, and supporting Sales and AR/AP tasks, while maintaining strong customer relationships. English fluency is required; Spanish a plus.