Day Shift/ Night Shift Customer Service Representative

The Chefs' Warehouse; New Bedford (MA); On-site; USD 41,000 - 56,000; Full time

Benefits offered by this job

Paid vacations

Paid holidays

Health benefits

Dental benefits

Medical benefits

Weekly pay

Life Insurance

Employee discounts

Job summary

The Chefs' Warehouse is seeking a Day/Night Customer Service Representative to join our team in New Bedford, MA. You will handle incoming calls, emails, and orders, providing timely, accurate service and product knowledge to customers.

Key responsibilities include processing orders, substitutions for stock issues, and supporting Sales and AR/AP tasks, while maintaining strong customer relationships. English fluency is required; Spanish a plus.

Qualifications

• High School Diploma or higher degree required.
• Minimum 1 year in customer service/sales required.
• Fluent in English; Spanish a plus.
• Food industry experience a plus.
• Strong technology and computing skills essential.

Responsibilities

• Receive calls, emails, and orders and enter into the system.
• Run production reports as requested by the warehouse team.
• Inform customers of items not ordered or out of stock and offer substitutions.
• Coordinate with outside sales and route calls to the appropriate team members.
• Assist Inside Sales with administrative functions.
• Build and maintain customer relationships.
• Process credits as approved by management and assist AR/AP tasks.
• Attend sales meetings and participate in sales activities as needed.

Skills

Customer service

Sales experience

English fluency

Tech skills

Team player

Multitasking

Under pressure

Education

High School Diploma or higher

Job description

About Sid Wainer

For over 100 years, Sid Wainer has been a trusted partner to chefs—delivering exceptional ingredients that inspire menus and elevate kitchens. Family-founded in 1914, Sid Wainer has grown from a regional produce supplier into a leading curator of specialty foods. From peak-season produce to artisan cheeses, premium olive oils, fine chocolates, and center-of-the-plate offerings like meats and seafood, Sid Wainer sources the best of the best from around the world. Our relationships with farmers, producers, and food artisans—combined with a deep understanding of culinary trends—allow us to bring chefs exactly what they need to create standout dining experiences. Rooted in tradition and driven by innovation, Sid Wainer continues to serve New England’s finest chefs with integrity, passion, and a chef-first mindset.

About Sid Wainer

For over 100 years, Sid Wainer has been a trusted partner to chefs—delivering exceptional ingredients that inspire menus and elevate kitchens. Family-founded in 1914, Sid Wainer has grown from a regional produce supplier into a leading curator of specialty foods. From peak-season produce to artisan cheeses, premium olive oils, fine chocolates, and center-of-the-plate offerings like meats and seafood, Sid Wainer sources the best of the best from around the world. Our relationships with farmers, producers, and food artisans—combined with a deep understanding of culinary trends—allow us to bring chefs exactly what they need to create standout dining experiences. Rooted in tradition and driven by innovation, Sid Wainer continues to serve New England’s finest chefs with integrity, passion, and a chef-first mindset.

On-Site Position

Position Summary: Our growing organization is looking for a skilled problem solver to join our team as a Day Shift / Night Shift Customer Service Representative. We need an enthusiastic individual who can listen to customer service issues and then offer a unique and innovative solution to each problem. The successful candidate for this role will have a strong command of the company’s customer service policies and be well-trained in product knowledge that can be critical for offering quick and accurate assistance to customers.

What you'll do:

• Receive incoming calls from customers, emails, fax, voicemail, and enter orders into the system.
• Run production reports as requested by the warehouse team.
• Inform customer of items not ordered or out of stock per regular ordering process offering substitutions where available.
• Work with outside sales team reporting irregularities and issues. Direct phone calls to the appropriate team members.
• Assist Inside Sales team with administrative functions.
• Build and maintain customer relationships.
• Deal professionally on the phone and in person with customers, vendors and fellow employees. Cooperate with other members of the sales and production team to ensure the customer receives an excellent level of service.
• Assist with processing special orders and customer price lists.
• Run credits as approved by management.
• Assist with AR/AP functions.
• Attend sales meetings and take part in sales activities as needed.
• Additional projects or tasks may be assigned as needed.
  

About you:

• High School Diploma or higher degree required.
• Minimum 1 year in customer service/sales required.
• Ability to read, write, and speak fluently in English language required. Spanish a plus.
• Food experience a plus.
• Strong technology and computer skills required.
• Must be a team player with a positive attitude.
• Self-motivated, professional ability to multitask, and work well under pressure.
  

The above job description is not an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties as assigned by their supervisor.

Perks & Benefits:

• Paid Vacations, Paid Holidays
• Health, Dental and Medical Benefits
• Weekly pay
• Life Insurance
• 5% above cost for our high-quality food products
• Employee discounts for travel and events
• 401k
• Employee Stock Purchase Plan
  

The Chefs' Warehouse is an Equal Opportunity Employer that does not discriminate based on actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, pregnancy, gender identity or any other characteristic protected by applicable federal, state, or local laws. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment. We are dedicated to building an inclusive and diverse workforce.