Chef Concierge - Director of Guest Relations - Conrad New York Downtown

Hilton Worldwide, Inc.; New York (NY); On-site; USD 95,000 - 105,000; Full time

Job summary

An established industry player in luxury hospitality is seeking a dynamic Chef Concierge - Director of Guest Relations. This pivotal role involves curating personalized experiences for guests while leading the concierge team to deliver exceptional service. The ideal candidate will possess deep local knowledge and a passion for hospitality, ensuring every guest enjoys a memorable stay. Join a renowned hotel in the heart of New York City, where your expertise will drive seamless service delivery and elevate guest experiences. If you are ready to make a significant impact in the world of luxury hospitality, this opportunity is for you.

Qualifications

• Deep knowledge of luxury service standards and local attractions.
• Experience in managing guest relations and concierge operations.

Responsibilities

• Deliver personalized guest service and manage concierge operations.
• Supervise concierge team and maintain relationships with local vendors.
• Ensure guest inquiries are addressed promptly and professionally.

Skills

Guest Service Excellence

Local Area Knowledge

Hospitality Management

Team Leadership

Problem Solving

Education

High School Diploma

Bachelor's Degree in Hospitality Management

Job description

Job Description - Chef Concierge - Director of Guest Relations - Conrad New York Downtown (HOT0BK0M)

Job Number:

HOT0BK0M

Work Locations:

Conrad New York 102 North End Ave New York 10282

Join the Luxurious Conrad New York Downtown as Chef Concierge - Director of Guest Relations

The Conrad New York Downtown, an all-suite luxury hotel in the heart of Lower Manhattan, is seeking a Chef Concierge - Director of Guest Relations to lead the guest experience and elevate service excellence.

In this pivotal role, you will be the face of the hotel's luxury hospitality, curating personalized experiences for our discerning guests while overseeing the Concierge team and guest relations operations. Your expertise will drive seamless service delivery, foster strong community partnerships, and ensure that every guest enjoys an unforgettable stay.

What will I be doing?

The Chef Concierge - Director of Guest Relations at Conrad New York Downtown is responsible for delivering exceptional guest service, ensuring that every guest experience is personalized and memorable. This role requires a deep knowledge of the local area, luxury service standards, and a passion for hospitality.

The Chef Concierge - Director of Guest Relations greets customers, personalizes and customizes guest stays, and responds to inquiries with accurate information regarding hours of outlet operation, hotel services, directions to local attractions, or meeting rooms, car rentals and airline shuttle service. Makes arrangements for these services as needed by guests. Manages department budget, including approval of payroll. Trains, supervises, schedules and assists in evaluating staff.

• Provide personalized service to guests, assisting with reservations, transportation, and local attractions.
• Anticipate guest needs and preferences, offering tailored recommendations.
• Supervise and mentor the concierge team, ensuring consistent service quality.
• Conduct training sessions on local knowledge, service standards, and best practices.
• Maintain an extensive knowledge of New York City’s dining, entertainment, and cultural offerings.
• Build and maintain relationships with local vendors, restaurants, and attractions for exclusive guest access.
• Address guest inquiries and resolve issues promptly and professionally.
• Handle special requests and unique situations with creativity and efficiency.
• Liaise with other departments to ensure seamless guest experiences.
• Prepare and communicate daily briefings for the concierge team regarding special events and VIP guests.
• Manage concierge desk operations, including scheduling and staffing.
• Oversee the concierge budget, reporting on expenses and revenue generation.

Classification: Full-Time

Shift: Various – must be available weekdays, weekends, and holidays.

Pay Rate: The annual salary range for this role is $95,000 - $105,000 and is based on applicable and specialized experience and location.

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true