Chef Concierge - Director of Guest Relations - Conrad New York Downtown

Hilton Worldwide, Inc.; New York (NY); On-site; USD 95,000 - 105,000; Full time

Job summary

An established industry player is seeking a Chef Concierge - Director of Guest Relations to enhance the luxury experience at a premier hotel. In this dynamic role, you will curate personalized guest experiences, oversee a dedicated concierge team, and ensure seamless service delivery. Your passion for hospitality and deep local knowledge will be key to creating unforgettable stays for guests. Join a company recognized for its commitment to excellence and innovation, where your contributions will directly impact guest satisfaction and elevate service standards in the hospitality sector.

Benefits

Medical Insurance Coverage

Mental Health Resources

Paid Time Off (PTO)

Discounted Travel Program

Parental Leave

401K Plan with Company Match

Employee Stock Purchase Program

Debt-free Education

Career Growth Opportunities

Qualifications

• Deep knowledge of local attractions and luxury service standards.
• Experience in supervising and training hospitality staff.

Responsibilities

• Deliver personalized guest experiences and manage concierge operations.
• Supervise the concierge team and maintain service quality.

Skills

Exceptional Guest Service

Local Area Knowledge

Luxury Service Standards

Team Supervision

Problem Solving

Education

High School Diploma

Hospitality Management Degree

Job description

Join the Luxurious Conrad New York Downtown as Chef Concierge - Director of Guest Relations

The Conrad New York Downtown, an all-suite luxury hotel in the heart of Lower Manhattan, is seeking a Chef Concierge - Director of Guest Relations to lead the guest experience and elevate service excellence.

In this pivotal role, you will be the face of the hotel's luxury hospitality, curating personalized experiences for our discerning guests while overseeing the Concierge team and guest relations operations. Your expertise will drive seamless service delivery, foster strong community partnerships, and ensure that every guest enjoys an unforgettable stay.

What will I be doing?

The Chef Concierge-Director of Guest Relations at Conrad New York Downtown is responsible for delivering exceptional guest service, ensuring that every guest experience is personalized and memorable. This role requires a deep knowledge of the local area, luxury service standards, and a passion for hospitality.

The Chef Concierge-Director of Guest Relations greets customers, personalizes and customizes guest stays, and responds to inquiries with accurate information regarding hours of outlet operation, hotel services, directions to local attractions, or meeting rooms, car rentals and airline shuttle service, etc. Makes arrangements for these services as needed by guests. Manages department budget, including approval of payroll. Trains, supervises, schedules and assists in evaluating staff.

• Provide personalized service to guests, assisting with reservations, transportation, and local attractions.
• Anticipate guest needs and preferences, offering tailored recommendations.
• Supervise and mentor the concierge team, ensuring consistent service quality.
• Conduct training sessions on local knowledge, service standards, and best practices.
• Maintain an extensive knowledge of New York City’s dining, entertainment, and cultural offerings.
• Build and maintain relationships with local vendors, restaurants, and attractions for exclusive guest access.
• Address guest inquiries and resolve issues promptly and professionally.
• Handle special requests and unique situations with creativity and efficiency.
• Liaise with other departments to ensure seamless guest experiences.
• Prepare and communicate daily briefings for the concierge team regarding special events and VIP guests.
• Manage concierge desk operations, including scheduling and staffing.
• Oversee the concierge budget, reporting on expenses and revenue generation.

Classification: Full-Time

Shift: Various – must be available weekdays, weekends, and holidays.

Pay Rate: The annual salary range for this role is $95,000 - $105,000 and is based on applicable and specialized experience and location.

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline.

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

The Benefits – Hilton is proud to have an award-winning workplace culture ranking #2 Best Company To Work For in the U.S.. We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:

• Medical Insurance Coverage – for you and your family
• Mental health resources including Employee Assistance Program
• Best-in-Class Paid Time Off (PTO)
• Go Hilton travel program: 100 nights of discounted travel
• Parental leave to support new parents
• 401K plan and company match to help save for your retirement
• Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
• Debt-free education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications*
• Career growth and development