Cheese Shop Lead: Grow Skills & Guest Experience

Heinens Inc; Naperville (IL); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

20% discount on Heinen's products

401k with 5% company match

Health care benefits

Paid time off

Life insurance

Flexible scheduling

Semiannual bonus program

Associate assistance program

Associate recognition program

Job summary

Heinen’s, Inc. in Naperville seeks a store leader to guide a team, optimize sales and operations, and deliver exceptional customer service. You will train staff, manage daily tasks, and collaborate with merchandisers and corporate teams to meet objectives.

The role emphasizes leadership development, scheduling, and maintaining product knowledge while fostering a positive team culture and continuous improvement.

Qualifications

• High school diploma or equivalent; post-secondary education preferred.
• 1–3 years of leadership, supervisory, or team lead experience preferred.
• Proficient in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, and Teams).
• Ability to lead teams, delegate tasks, and make data-driven decisions.
• Strong communication, interpersonal, and conflict-resolution skills.
• Able to lift up to 50 lbs and work in varying temperature environments.

Responsibilities

• Lead, coach, and mentor team members to meet sales and service goals.
• Provide training on department standards and best practices.
• Plan and oversee daily tasks to maximize productivity.
• Communicate with team, merchandisers, and corporate partners.
• Oversee inventory control, stocking, ordering, and shrink management.
• Create and manage bi-weekly staff schedules.
• Maintain product knowledge to drive customer satisfaction.
• Foster a collaborative team culture focused on accountability.
• Identify process improvements to enhance efficiency.
• Attend corporate meetings, vendor calls, and training sessions.
• Perform additional duties to support department goals.

Skills

Leadership

Communication

MS Office

Time management

Problem solving

Team motivation

Education

High school diploma

Post-secondary education preferred

Tools

Microsoft Office

Job description

Heinen’s, Inc. in Naperville seeks a store leader to guide a team, optimize sales and operations, and deliver exceptional customer service. You will train staff, manage daily tasks, and collaborate with merchandisers and corporate teams to meet objectives.

The role emphasizes leadership development, scheduling, and maintaining product knowledge while fostering a positive team culture and continuous improvement.