Checkout & Customer Service Specialist

Brookshire Grocery Company; Anna (IL); On-site; USD 28,000 - 38,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401(k) plan

Employee discounts

Scholarships and educational support

Outdoor recreation area access

Job summary

Brookshire Grocery Company is seeking a cashier/office associate to manage money flow, assist customers, and perform store office tasks in a busy retail setting. You will handle transactions, deposits, and ensure compliance with tender policies while delivering friendly service.

The role requires basic math, attention to detail, and flexibility to work evenings and weekends. Training is on-the-job, with opportunities for growth and employee discounts.

Qualifications

• Intermediate knowledge of cash register.

Responsibilities

• Processes requests for Western Union, money orders, lottery tickets, coin redemptions, refunds, equipment rental, etc.
• Prepares cash/check deposits and maintains accurate store financial records and bank deposit logs.
• Checks cash register drawers for overages and shortages. Reports discrepancies to management to ensure proper actions are taken.
• Performs various store office activities such as ordering office supplies, assisting cashiers, and answering incoming telephone calls.
• Remains current on tender policies and procedures related to checks, credit, debit, coupons, EBT, WIC, AML, etc.
• Accesses or memorizes product codes and remains familiar with ad and special items.
• Maintains accurate money count in drawer by checking out groceries, providing change, and closing out drawer. Balances cash register drawers and safe funds.
• Accountable for adhering to all local, state, and federal laws regarding sales of restricted items such as tobacco, alcohol, and cannabis-based and pharmaceutical products.
• Provides friendly and customer service-oriented attitude by greeting customers, answering questions, and responding to customer complaints.
• Maintains clean, safe, and sanitary working and shopping environment by adhering to Company safety procedures.

Skills

Cash handling

Basic math

Tender policies

Communication

Multi-tasking

Attention to detail

Teamwork

Flexibility

Safety awareness

Education

16+ age requirement

21+ to drive for company

AML certification

TABC/LACT/AATC certification

HIPAA certification

On-the-job training

Job description

Brookshire Grocery Company is seeking a cashier/office associate to manage money flow, assist customers, and perform store office tasks in a busy retail setting. You will handle transactions, deposits, and ensure compliance with tender policies while delivering friendly service.

The role requires basic math, attention to detail, and flexibility to work evenings and weekends. Training is on-the-job, with opportunities for growth and employee discounts.