Chase Park Plaza Public Area Attendant

Sonesta Hotels; St. Louis (MO); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player in hospitality is seeking a Public Area Attendant to join their team. In this role, you will be responsible for maintaining the cleanliness and service of public areas, ensuring guest satisfaction through attentive service and attention to detail. You will work collaboratively with colleagues to create a welcoming environment for guests, while also managing supplies and reporting any maintenance issues. If you are passionate about providing exceptional service and enjoy working in a dynamic team, this opportunity is perfect for you!

Benefits

Medical, Dental and Vision Insurance

401(k) Retirement Plan with Company Match

Paid Vacation and Sick Days

Sonesta Hotel Discounts

Educational Assistance

Paid Parental Leave

Company Paid Life Insurance

Short and Long Term Disability Insurance

Qualifications

• Strong customer service skills with a focus on guest satisfaction.
• Ability to maintain cleanliness and adhere to quality standards.

Responsibilities

• Clean and service assigned public areas according to established standards.
• Respond to guest complaints and ensure corrective action is taken.

Skills

Customer Service

Attention to Detail

Teamwork

Job description

Job Description Summary

The Public Area Attendant cleans and services the assigned public areas according to established quality standards and procedures.

Job Description

• Key Job Function
  • Clean and service assigned areas according to established standards and procedures which may include public restrooms, lobby area, public phone areas, vending areas, etc. May include cleaning employee break areas and restrooms.
  • Strip and wax floors as needed, clean and polish all furniture, railings, table tops, mirrors in assigned areas.
  • Report to supervisor regarding needed repairs or unsafe conditions.
  • Respond to guest complaints, special requests and ensure corrective action is taken to achieve complete guest satisfaction.
  • Monitor and control supplies and amenities, and minimize waste within all areas of housekeeping.
  • Report, turn in, and/or log any lost and found items according to established procedures.
  • Promote teamwork and quality service through daily communication and coordination with other departments.
  • May regularly assist with deep cleaning projects.
  • May assist with other duties as assigned.

• Deliver Passionate & Engaging Service to our Guests
  • You will be passionate and truly engaged in taking care of our guests, recognizing individual guests and anticipating their unique needs in order to exceed their expectations.
  • You will consistently deliver our GUEST model:
    • Greet or welcome everyone, warmly with a smile.
    • Use eye and ear contact and guest’s name.
    • Establish/anticipate needs.
    • Solve and own all requests/complaints.
    • Thank everyone.
• Build solid relationship with your Colleagues
  • Treat colleagues with respect and dignity.

Other duties and responsibilities may be assigned. The employee is expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description.

Additional Job Information/Anticipated

Pay Range

Pay Rate $17/hr. Base pay offered may vary depending on various factors including but not limited to job-related knowledge, skills, and job-specific experience/overall experience.

Benefits

Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:

• Medical, Dental and Vision Insurance.
• Health Savings Account with Company Match.
• 401(k) Retirement Plan with Company Match.
• Paid Vacation and Sick Days.
• Sonesta Hotel Discounts.
• Educational Assistance.
• Paid Parental Leave.
• Company Paid Life Insurance.
• Company Paid Short Term and Long Term Disability Insurance.
• Various Employee Perks and Discounts.
• Hospital Indemnity.
• Critical Illness Insurance.
• Accident Insurance.

Sonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.