Chase Park Plaza House Attendant

Sonesta Hotels; St. Louis (MO); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player in hospitality is seeking a dedicated Housekeeping House Attendant to enhance guest experiences. This role involves maintaining cleanliness in guest rooms and public areas, ensuring every corner meets high standards. The ideal candidate thrives in a fast-paced environment and is passionate about delivering exceptional service. Join a team that values attention to detail and guest satisfaction, where your contributions will create Amazing Moments for guests. If you are ready to make a difference in the hospitality industry, this opportunity is perfect for you!

Benefits

Medical, Dental and Vision Insurance

Health Savings Account with Company Match

401(k) Retirement Plan with Company Match

Paid Vacation and Sick Days

Sonesta Hotel Discounts

Educational Assistance

Paid Parental Leave

Company Paid Life Insurance

Company Paid Short Term and Long Term Disability Insurance

Various Employee Perks and Discounts

Qualifications

• Experience in housekeeping preferred, with a focus on guest satisfaction.
• Strong organizational skills and ability to work independently.

Responsibilities

• Clean and maintain assigned areas according to established standards.
• Respond to guest requests and provide support to Room Attendants.
• Notify supervisors of any damages or maintenance needs.

Skills

Attention to detail

Organizational skills

Time management

Customer service

Ability to work independently

Education

Housekeeping experience in hotels

Job description

Job Description Summary

The Housekeeping House Attendant sets the tone for Sonesta’s mission by always going above and beyond for our guests. The role’s primary responsibility is to maintain and clean guest room floors. The Housekeeping House Attendant is also responsible for maintaining housekeeping supply closets and storage rooms. The Housekeeping House Attendant shall provide attentive and courteous service to guests, assist guests with inquiries, and ensure their stay with Sonesta is filled with Amazing Moments.

The ideal candidate has a passion for hospitality and providing exceptional guest service.

Job Description

Work Environment

• Guest rooms, hotel corridors, and supply rooms with potential for guest facing contact.
• Must be able to work in a fast-paced environment.

Physical Demands

• Must be able to exert up to 100 pounds of force occasionally, and/or 50 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Frequent bending, kneeling and reaching.
• Ability to stand during entire shift.

Expected Hours of Work

• Must be flexible to work variable days of the week to include weekends and holidays.
• Must be flexible to work variable shifts (days, nights, overnights).
• Ten to twelve hour shifts sometimes required.

Education and Experience

Housekeeping experience in hotels preferred.

Principle Duties and Responsibilities (Essential Functions) include:

• Clean and maintain assigned areas according to established Sonesta standards and procedures including; dusting, vacuuming, disinfecting, sanitizing, removing trash, sweeping, mopping and polishing.
• Deliver clean linen and collect dirty linen from assigned areas.
• Prepare and deliver roll-a-way beds.
• Receive and store housekeeping supply inventory.
• Maintain cleanliness and organization of linen rooms and storage closets.
• Respond to and fulfill guest requests.
• Provide support and assistance to Room Attendants.
• Notify supervisor on any damages, defects, needed maintenance repairs and disturbances.
• Deal with reasonable complaints/requests with professionalism and patience.
• Handle all lost and found items according to established procedures.
• Display professional appearance and demeanor at all times.
• Adhere to all housekeeping procedures and company policies.
• Attend departmental pre-shift and mandatory meetings.
• Perform other duties as requested by management.

Qualifications and Skills

• Attentive, friendly, helpful and courteous to all guests, managers and fellow employees.
• Excellent organizational skills and attention to detail.
• Prioritization and time management skills.
• Able to work quickly without compromising quality.
• Ability to work with little supervision and maintain a high level of performance.
• Ensure overall guest satisfaction.

Additional Job Information/Anticipated

Pay Range

Pay Rate $17.00/hr. Base pay offered may vary depending on various factors, including but not limited to job-related knowledge, skills, and job-specific experience/overall experience.

Benefits

Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:

• Medical, Dental and Vision Insurance
• Health Savings Account with Company Match
• 401(k) Retirement Plan with Company Match
• Paid Vacation and Sick Days
• Sonesta Hotel Discounts
• Educational Assistance
• Paid Parental Leave
• Company Paid Life Insurance
• Company Paid Short Term and Long Term Disability Insurance
• Various Employee Perks and Discounts
• Hospital Indemnity
• Critical Illness Insurance
• Accident Insurance

Sonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.