Charter Dispatch Coordinator

graylinetn; Nashville (TN); On-site; USD 42,000 - 54,000; Full time

Job summary

Gray Line Tennessee in Nashville, TN is seeking a dispatcher supervisor to manage livery and charter dispatch operations. You will schedule drivers and vehicles, monitor attendance, communicate with clients by phone and email, and coordinate with other departments to ensure on-time service.

The ideal candidate has at least 1 year of dispatch and customer service experience, excels at multitasking, maintains accuracy under pressure, and demonstrates strong communication and teamwork in a

Qualifications

• High school diploma or equivalent.
• 1 year of dispatch experience required.
• 1 year of customer service experience required.

Responsibilities

• Answer incoming calls to our livery and charter dispatch department.
• Oversees, reviews, and/or assigns equipment utilization, inspects, and verifies attendance reporting, arranges for emergency coverage of line runs and charters and be willing to fill in when the need arises
• Notifies appropriate personnel in case of Operator emergencies and disruptions or cancellations of service
• Reviews complaints and conducts factual investigations, and recommends appropriate course of action
• Ensures that all supervisor, chauffeur and driver activities are completed: Driver Logs, passenger count, Ticket procedures
• Oversees drivers and chauffeurs and resolves issues and requests
• M</s>ake sure all policies and procedures are being adhered to
• Schedule and dispatch drivers and vehicles based on workload
• Make sure all drivers have confirmed upcoming work
• Update dispatch grids and trip schedule
• Establish rapport for drivers and chauffeurs
• Maintain a close working relationship with our other departments
• Communicate with drivers, chauffeurs and clients by email and telephone
• Must take a proactive approach to all operational duties example: Scheduling of vehicles, drivers & hotels and maintaining the maintenance schedule of vehicles

Skills

Attention to detail

Independent worker

Multitasking

Adaptability

Communication skills

Team player

Customer service

Problem solving

Education

High school diploma or equivalent

Tools

Dispatch software

Scheduling systems

Job description

Gray Line Tennessee in Nashville, TN is seeking a dispatcher supervisor to manage livery and charter dispatch operations. You will schedule drivers and vehicles, monitor attendance, communicate with clients by phone and email, and coordinate with other departments to ensure on-time service.

The ideal candidate has at least 1 year of dispatch and customer service experience, excels at multitasking, maintains accuracy under pressure, and demonstrates strong communication and teamwork in a