Chargeback Representative

Enterprise; Tulsa (OK); Hybrid; USD 38,000 - 42,000; Full time

Benefits offered by this job

Health Insurance

PTO 12 days per year

Dental/ Vision Insurance

Job summary

Enterprise is seeking a Chargeback Representative to resolve disputed credit card transactions and related customer issues for rentals across North America and Europe. This in-person role in Tulsa offers a hybrid schedule with a Monday–Friday, 7:00am–6:00pm window and an 8-hour workday.

The position emphasizes communicating with issuing banks, uploading documentation to dispute websites, and maintaining PCI/PII compliance while supporting revenue recovery.

Qualifications

• 2 years of customer service experience or accounting experience required.
• 2 years of PCI compliance/Credit Card handling preferred.
• Basic knowledge of Excel required.
• Must be willing to work Monday-Friday 40 hours/ week.
• Must be authorized to work in the United States and not require sponsorship.
• Minimum age of 18 years.
• Current residence in the Tulsa area.

Responsibilities

• Resolve customer credit card disputes within credit card industry time frames, and maintain internal reversal rate goals exceeding 800K annually
• Review reservations, rental and credit card authorizations and charges in rental and settlement systems to determine validity of rental charges
• Maintain daily contact with branch/station managers and operating groups for issues regarding discrepancies involving rate adjustments and inquiries on charge back bad debt
• Maintain PCI and PII compliance with all documentation and communication, including customer credit card information and PCI compliant in all systems
• Contact merchant banks via each bankcard type website to prevent chargbacks or obtain reversal of charged back already received
• Upload documentation, rental agreements and explanation of the charges to bankcard and internal accounting websites
• Submit requests for accounting adjustments with clear and concise explanations and assess accounting codes to explain life of a chargeback
• Stay abreast of all Visa/MasterCard, American Express and Discover credit card acceptance guidelines and industry Chargeback rules and regulations
• Analyze complex rentals including incremental authorizations, insurance replacement, damage claims, citations, etc

Skills

Customer service

PCI compliance

Excel

Job description

Overview The Chargeback Representative resolves disputed credit card transactions, customer service issues as they relate to rentals for Alamo, National and Enterprise across North America and Europe. This position provides issuing banks and customers with thorough explanations on rental charges/discrepancies and will upload documentation through Visa/MasterCard, American Express and Discover Card dispute websites. In addition, the Chargeback representative seeks to obtain chargeback reversals and return revenue to the business. This position also maintains regular contact with bankcard personnel, operating group and branch personnel.

This position will be in person in Tulsa, OK with the option to work a hybrid schedule. Working hours will be Monday through Friday with an 8 hour set schedule work day between the hours of 7:00am-6:00pm.

This position is located at 14002 E. 21st. St. Tulsa, OK 74134.

We offer a robust Benefits Package including, but not limited to:

• Competitive Compensation - This position offers targeted 1st year annual compensation of $37,500 with an average 40 hour work week.
• Paid Time Off, starting with 12 days off per year
• Health, Dental, Vision insurance; Life Insurance; Prescription coverage
• Employee discounts on car rentals, car purchases and much more!
• 401(k) retirement plan with company match and profit sharing

Privately held by the Taylor family of St. Louis, Enterprise Mobility together with its affiliate Enterprise Fleet Management manages a diverse fleet of 2.4 million vehicles and accounted for nearly $38 billion in revenue through a network of more than 9,500 fully-staffed neighborhood and airport rental locations in more than 90 countries and territories.

We are committed to a fair and transparent hiring process. Candidates should expect identity verification, video interviews, technical validation of skills, and verification of employment, education, and work authorization. Falsification of information, proxy interviewing, or misrepresentation of experience or location will result in disqualification.

Responsibilities

• Resolve customer credit card disputes within credit card industry time frames, and maintain internal reversal rate goals exceeding 800K annually
• Review reservations, rental and credit card authorizations and charges in rental and settlement systems to determine validity of rental charges
• Maintain daily contact with branch/station managers and operating groups for issues regarding discrepancies involving rate adjustments and inquiries on charge back bad debt
• Maintain PCI and PII compliance with all documentation and communication, including customer credit card information and PCI compliant in all systems
• Contact merchant banks via each bankcard type website to prevent chargbacks from occurring or to obtain reversal of charged back already received
• Upload documentation, rental agreements and explanation of the charges to bankcard and internal accounting websites
• Submit requests for accounting adjustments with clear and concise explanations and assess accounting codes to accurately explain life of a chargeback
• Stay abreast of all Visa/MasterCard, American Express and Discover credit card acceptance guidelines as well as industry Chargeback rules and regulationsAnalyze complex rentals including incremental authorizations, insurance replacement, damage claims, citations, etc

Equal Opportunity Employer/Disability/Veterans

Qualifications

• 2 years of customer service experience or accounting experience required
• 2 years of PCI compliance/Credit Card handling preferred
• Basic knowledge of Excel required
• Apart from religious observations, must be able to work Monday-Friday 40 hours/ work week
• Must be willing to accept starting pay of $18.03/hour.
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
• Minimum age of 18 years.
• Current residence in the Tulsa area.