Chargeback Analyst ECM

Biopharma Careers; Raritan (NJ); On-site; USD 65,000 - 105,000; Full time

Job summary

Johnson & Johnson Health Care Systems, Inc. seeks a Chargeback Analyst-Enterprise Contract Management (ECM) to be located in Raritan, NJ. The role focuses on managing distributor chargebacks within CORE/ICS and SAP, leading a team, and driving process improvements.

You will reconcile submissions, generate reports, and maintain monthly wholesaler metrics while ensuring SOX compliance and data integrity. This position requires a Bachelor's degree and 2+ years of experience.

Qualifications

• Bachelor's degree required.
• Minimum of two years of relevant work experience with ability to meet deadlines.
• Excellent verbal and written communication; proficiency with MS Office, especially Excel.

Responsibilities

• Manage distributor Chargeback Payments through the CORE,ICS & SAP system.
• Provide leadership to other team members and transfer knowledge across departments.
• Regularly communicate chargeback status, deadlines and process improvements.
• Reconcile incoming Chargebacks submissions and investigate discrepancies.
• Develop, create, run and analyze reports and perform SOX analyses.
• Maintain monthly metrics on wholesaler accounts.

Skills

Excel (VLOOKUP, pivot tables)

Leadership

Analytical skills

Communication skills

Education

Bachelor's degree

Tools

Model N (ICS/CORE)

SAP

Revitas

Job description

About Johnson & Johnson

At Johnson & Johnson,we believe health is everything. Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented, treated, and cured,where treatments are smarter and less invasive, andsolutions are personal.Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity.Learn more at jnj.com

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function

Sales Enablement

Job Sub Function

Contract Administration and Management

Job Category

Professional

All Job Posting Locations

Raritan, New Jersey, United States of America

Job Description

Johnson & Johnson Health Care Systems, Inc. is recruiting for a Chargeback Analyst-Enterprise Contract Management (ECM), to be located in Raritan, NJ.

Johnson & Johnson Health Care Systems Inc. (JJHCS) provides contracting, supply chain, business services, and strategic solutions to customers and commercial intermediaries of U.S.-based Johnson & Johnson companies, including hospital systems, health plans, distributors, wholesalers, purchasing organizations, government payer programs, and government healthcare institutions in the U.S. JJHCS also engages with customers to provide streamlined supply chain services for our products that seamlessly integrate with customer operations, address shared evolving market challenges to value-based care, and develop innovative solutions that improve patient care and access.

Key Responsibilities

• Manage distributor Chargeback Payments through the CORE,ICS & SAP system
• Demonstrate detailed understanding of the department and a broad knowledge of other areas of the business
• Provide leadership to other team members and transfer knowledge across departments, Operating Companies, etc.
• Regularly communicate in all directions to keep associates, peers and management advised of chargeback status, deadlines and process improvements.
• Reconcile incoming Chargebacks submissions based on frequency of distributor submission schedule and process resubmissions
• Troubleshoot problems of various complexities with limited supervision and demonstrate high levels of analytical and organizational skills, with the ability to understand systems and processes
• Demonstrate a customer service mentality and ability to learn, as well as demonstrate effective communication skills with an ability to make the complex simple.
• Collaborate and lead communication with business partners such as Channel Partners, Operating Companies, and distributors to identify and resolve root causes of disputes
• Identify and implement process improvements and cost reduction
• Timely reconciliation of SAP and research unidentified deductions taken by Distributors to determine validity
• Maintain monthly metrics on wholesaler accounts
• Perform monthly audits and validate outgoing operating company reports and internal data requests to ensure accuracy
• Develop, create, run and analyze reports and perform SOX analysis, as well as build and maintain Standard Operating Procedures as needed
• Act decisively while understanding the impact of actions, processes and problems across the department

Qualifications

• Education: Minimum of Bachelor's degree required
• Skills & Experience: Required: Minimum of two (2) years of relevant work experience; Proven ability to handle conflicting priorities and meet deliverables and deadlines; Demonstrated leadership, analytical, and organization skills, with ability to work independently; Excellent verbal and written communication skills; Proficiency with Microsoft Office Suite, including advanced proficiency with MS Excel (specifically VLOOKUP and pivot tables); Excel macros is preferred)
• Skills & Experience: Preferred: Experience in contracting, chargeback, and/or healthcare; Knowledge of Model N (ICS/CORE) and SAP; Project management/leadership skills; Familiarity, training, or certification with Process Excellence or Lean methodologies; Experience with Model-N or Revitas, Sarbanes –Oxley (SOX), or Database Management

Required Skills

If you are under 18 years of age, you (the candidate) may need to obtain the necessary working papers or other documentation required by state law to start the assignment, as well as get a parent’s consent for the background check.

Preferred Skills

• Analytical Reasoning
• Business Behavior
• Business Data Analysis
• Collaboration
• Contract Management
• Detail-Oriented
• Document Management
• Due Diligence
• Execution Focus
• Issue Escalation
• Office Administration
• Process Improvements
• Sales Enablement
• Sales Support
• Sales Terms and Conditions
• Tender Management

Equal Opportunity Statement

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request accommodation, please contact us via https://www.jnj.com/contact-us/careers or contact AskGS to be directed to your accommodation resource.

Pay Transparency

The anticipated base pay range for this position is : $65,000.00 - $104,650.00