Charge-Off Recovery Representative

PSECU; Pennsylvania; Hybrid; USD 42,000 - 64,000; Full time

Job summary

PSECU in Harrisburg, PA is seeking a Charge-Off Recovery Representative to coordinate recovery efforts on charged-off consumer loans and negative share accounts. The role interfaces with third-party agencies, legal counsel, and recovery vendors to maximize recoveries while maintaining compliance.

You will monitor inventories, oversee agency placements, analyze results, and implement strategies to improve outcomes.

Qualifications

• Coordinate recovery strategies for charged-off consumer loans and negative share accounts.
• Oversee third-party agencies, vendors, and legal referrals with compliance in mind.
• Analyze recovery results and suggest process improvements.

Responsibilities

• Coordinate recovery actions for charged-off accounts, including agency placement and settlements.
• Monitor inventories and ensure timely status updates.
• Oversee legal recovery actions with external attorneys and vendors.
• Prepare reports and scorecards on recovery performance for leadership.
• Ensure compliance with FDCPA and related regulations.

Skills

Recovery Management

Agency Oversight

Legal Collections

Reporting & Analytics

Compliance & Risk

Education

High School

Job description

## Charge-Off Recovery RepresentativeApply: This position has a minimum onsite expectation of 1 day per week or as needed: Harrisburg, PA: Indiana, PA: State College, PA: Full time: Posted Yesterday: JR101087**Members Achieve More** isn't just a tagline for us, it's part of everything we do! We're looking for passionate individuals to join our team to help us maintain that focus every day. Want to work somewhere that's remained strong for 90 years, that encourages you to learn, grow, and pursue your dreams? If yes, then read on...The Charge-Off Recovery Specialist is responsible for coordinating and managing recovery efforts on charged-off consumer loans and negative share accounts. This role serves as the primary liaison between the Credit Union and third-party collection agencies, legal counsel, and recovery vendors to maximize recovery performance while ensuring compliance with applicable laws, regulations, and Credit Union policies. The Charge-Off Recovery Specialist monitors charged-off account inventories, facilitates legal collection actions, oversees agency placements, analyzes recovery results, and recommends strategies to improve recovery outcomes. The position plays a critical role in maximizing recoveries and supporting PSECU’s commitment to responsible servicing and member-focused recovery solutions. Schedule: Monday - Friday, 8:00am - 4:00pm. Onsite expectation is 20%; one day a week.In this position, you will**Recovery Management*** Coordinate recovery efforts for charged-off consumer loan and negative share portfolios.* Review accounts to determine appropriate recovery strategies, including agency placement, legal referral, settlement opportunities, and other recovery actions.* Monitor and manage charged-off account inventories to maximize recovery performance and minimize losses.* Maintain accurate records of recovery activities and account status updates. **Third-Party Agency Oversight*** Coordinate placement of charged-off accounts with approved collection agencies and recovery vendors.* Serve as the primary point of contact for third-party collection agencies regarding account performance and recovery initiatives.* Monitor agency effectiveness through performance metrics, recovery rates, and compliance reviews.* Ensure timely account transfers, recalls, and agency assignments based on established procedures.* Recommend account placement strategies to optimize recovery results. **Legal Collections Administration*** Coordinate legal recovery efforts with external attorneys and legal collection vendors.* Manage inbound calls from members whose accounts are involved in legal proceedings.* Conduct outbound calls to charged-off members and collaborate with third-party vendors to support charge-off activities.* Review accounts for potential legal action and prepare documentation required for attorney referrals.* Monitor legal collection activities, including judgments, garnishments, writs of execution, and replevins.* Respond to requests for account documentation related to legal proceedings. **Reporting and Analysis*** Analyze recovery trends and portfolio performance to identify opportunities for process improvement.* Prepare and maintain recovery reports, vendor performance scorecards, and management summaries.* Monitor account inventory aging and recovery outcomes against established goals.* Provide recommendations to leadership regarding recovery strategies, vendor utilization, and process enhancements. **Compliance and Risk Management*** Ensure all recovery activities are conducted in accordance with applicable laws, regulations, and Credit Union policies.* Maintain compliance with the Fair Debt Collection Practices Act (FDCPA), bankruptcy laws, consumer protection regulations, and other applicable requirements. **Qualifications:**High School (Required)Any equivalent combination of experience and education. | Required### About PSECUIn 1934, 22 ordinary people pooled $90 of their own money and formed PSECU, a not-for-profit credit union, to provide a better life for themselves and their families. Since then, PSECU has grown to over $8 billion in assets, more than 590,000 members, and approximately 850 employees. We’ve been recognized by several organizations for our high-quality, low-cost financial products and services, positive member experience, and commitment to helping our Members Achieve More.