Charge Off Manager

DriveTime; Dallas (TX); On-site; USD 85,000 - 105,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401K

Life insurance

Disability coverage

Growth opportunities

Tuition reimbursement

Wellness program

Paid time off

Gym facilities

Game room

Social events

Employee appreciation

Job summary

DriveTime is seeking a Charge Off Manager to lead the Loss Mitigation team at our Dallas/Fort Worth Operations Center. You will set daily goals, oversee performance, and drive process improvements while coaching staff for ongoing development.

The ideal candidate demonstrates strong communication, listening skills, and the ability to collaborate in a high-energy environment within a leading automotive finance company.

Qualifications

• High School Diploma or GED required; Bachelor’s Degree preferred.
• 2+ years management experience in a call center or retail environment with strong leadership, communication, interpersonal, and presentation skills.
• Strong analytical and decision quality skills.
• Highly organized and self-motivated individual.
• Strong business acumen with understanding of big picture impact.
• Ability to work cooperatively with other employees, customers, clients, and other involved parties.
• Must be comfortable working on site and available weekdays from 6am–6pm at the Dallas/Fort Worth Operations Center.

Responsibilities

• Provide daily goals and strategy to the team to maximize long-term success.
• Monitor and review team performance to ensure effectiveness, in line with policy; develop staff through formal reviews and side-by-side coaching.
• Administer continuous training and coaching to ensure quality customer service.
• Identify methods to improve management and operations of loan/collection administration.
• Provide proactive leadership to achieve maximum performance and development across the department.
• Create and maintain a culture of positive change management for the Reinstatement team.

Skills

Verbal communication

Written communication

Listening

Team player

Problem solving

Leadership potential

Education

High school diploma or GED

Bachelor’s degree preferred

Job description

What’s Under the Hood

DriveTime Family of Brands includes in-house financing and servicing through Bridgecrest, which is one of the country’s leading financial servicing providers. Bridgecrest services roughly $25+ billion in finance receivables for DriveTime and other third parties. We service auto loans across a wide credit spectrum with the intent of creating a strong path to vehicle ownership for our customers.

That’s Nice, But What’s the Job?

In short,the Charge Off Manager is responsible for developing and leading a team to achieve department objectives within the Loss Mitigation group. This includes assessing day to day performance, quality of work, providing feedback, and goal setting.

In long, the Charge Off Manager:

• Provides daily goals and strategy to their team that will maximize long-term success.
• Monitors and reviews work of team members to ensure it is effective, and within Company and Legal policy. This includes using tools such as formal account reviews and side-by-side monitoring in order to create development plans for their staff to address any deficiencies
• Administers continuoustraining and coaching to ensure quality customer service.
• Identifies and recommends methods to improve management and operations of loan/collection administration involving enhanced work processes, increased responsiveness, efficient use of resources and quality service delivery
• Provides proactive leadership to the team to achieve maximum performance and continued individual development and succession planning across the department.
• Create and maintain a culture of positive change management for the Reinstatement team towards the goal of being best in class as a department.
• Provides consistent updates on outstanding items and analyzes performance trends.

So What Kind of Folks Are We Looking for?

• Excellent verbal and written communication skills. The ability to talk and write with confidence, charisma and competence for a wide variety of audiences including management.
• Love of listening. We need folks that listen with the intent to understand, not just reply.
• Plays well with others. You will be working in a high-functioning team environment.We work together in order to win together.
• Self-driven yet selfless. We need someone capable of managing their own time and business, yet is capable of making decisions for the betterment ofDriveTime, not just themselves.
• Fantastic problem solver. Your job is not only to find the problem, but more importantly, find the solution.
• Management material. We are looking for someone that can lead, manage and grow within our organization.

The Specifics.

• High School Diploma or GED required,Bachelor’s Degree preferred
• 2+ years of management experience in a call center or retail environmentExcellent leadership, communication, interpersonal, and presentation skills
• Strong analytical and decision quality skills.
• Highly organized and self-motivated individual.
• Strong business acumen and understanding of big picture impact.
• Ability to work cooperatively with other employees, customers, clients, and other involved parties
• Must be comfortable working on site and have availability weekdays from 6am-6pm. This team works out of our Operations Center in Dallas / Fort Worth.

Nice to Haves.

• Knowledge of Fair Debt Collection Practices Act, UDAAP, DNC & Call Windows, etc.

Anything Else? Absolutely.

And when it comes to hiring, we don’t just look for the right person for the job, we seek out the right person forDriveTime. Buckle up for plenty of opportunities to grow in a professional, fun, and high-energy environment!

DriveTimewas awarded Top Companies to Work for in AZ by AZCentral.com for our great culture and one of the Best Places to Work in IT as awarded by PBJ. Essentially we offer a creative, transparent and fun environment since, well, we work here too.DriveTimewas also voted the Fastest-Growing Private Companies by Inc 5000, and we aren’t slowing down anytime soon!

Hiring is contingent upon successful completion of our background and drug screening process.DriveTimeis a drug-free, tobacco-free workplace and an Equal Opportunity Employer.

So What About the Perks? Perks matter

• Medical, dental, and vision, oh my! DriveTime Family of Brands covers a sizable amount of insurance premiums to ensure our employees receive top-tier healthcare coverage.

• But Wait, There’s More. 401(K), Company paid life insurance policy, short and long-term disability coverage to name a few.

• Growth Opportunities. You grow, I grow, we all grow! But seriously, DriveTime Family of Brands is committed to providing its employees with every opportunity to grow professionally with roughly over 1,000 employees promoted year over year.

• Tuition Reimbursement. We’re as passionate about your professional development as you are. With that, we’ll put our money where our mouth is.

• Wellness Program. Health is wealth! This program includes self-guided coaching and journeys, cash incentives and discounts on your medical premiums through engaging in fun activities!

• Gratitude is Green. We offer competitive pay across the organization, because, well… money matters!

• Game Room. Gimme a break – no, not a Kit Kat ad but we do have a ping-pong table, a pool table and other games if you ever need a break in your day.

• In-House Gym. We want our employees to be the best versions of themselves. So come early, take a break in your day, or finish strong with a workout!

• Enjoy Social Events? Bring it on. Rally with your team for festive gatherings, team competitions or just to hang out!

• We Care and Value YOU! Feel the love and let us treat you to company outings, personal rewards, amazing prizes & much more!

• Paid Time Off. Not just lip service: we work hard, to play hard! Paid time off includes (for all full-time roles) wellness days, holidays, and good ole’ fashioned YOU time! For our Part-timers, don’t fear you get some time too…vacation time is available - the more you work, the more you earn!

Anything Else? Absolutely.

DriveTime Family of Brands is Great Place to Work Certified! And get this: 90% of our rockstar employees say they feel right at home here. We could spend a lot of time having you read about ALL our awards, but we’ll save time (and practice some humility) just naming a few others; Comparably Awards: Best Company for Diversity, Best Company Culture and Best Company Leadership, oh and don’t forget Phoenix Business Journal Healthiest Employers (okay, we’ll stop there)!

Hiring is contingent upon successful completion of our background and drug screening process. DriveTime is a drug-free, tobacco-free workplace and an Equal Opportunity Employer.

And when it comes to hiring, we don’t just look for the right person for the job, we seek out the right person for DriveTime. Buckle up for plenty of opportunities to grow in a professional, fun, and high-energy environment!