Charge Off Manager

Bridgecrest Credit Company, LLC; Dallas (TX); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

401(k)

Life insurance

Disability insurance

Tuition Reimbursement

Wellness Program

Game Room

On-site Gym

Paid Time Off

Job summary

Bridgecrest Credit Company, LLC is seeking a qualified manager for our Dallas Operations Center. The role emphasizes leadership, outstanding communication, and strategic problem-solving to drive team performance in a high-functioning call center environment.

The ideal candidate will have 2+ years of management experience in a call center or retail setting, strong analytical and presentation skills, and the ability to work 6am–6pm on-site in Dallas/Fort Worth.

Qualifications

• High School Diploma or GED required; Bachelor's Degree preferred.
• 2+ years of management experience in a call center or retail environment.
• Excellent leadership, communication, interpersonal, and presentation skills.
• Strong analytical and decision quality skills.
• Highly organized and self-motivated individual.
• Strong business acumen and understanding of big picture impact.
• Able to work on site and have weekday availability 6am-6pm.
• Team operates out of our Operations Center in Dallas / Fort Worth.

Skills

Leadership

Communication

Presentation skills

Analytical thinking

Decision making

Time management

Team leadership

Customer service

Education

High School Diploma or GED

Bachelor's Degree preferred

Job description

What Kind of Folks Are We Looking for?

Excellent verbal and written communication skills. The ability to talk and write with confidence, charisma and competence for a wide variety of audiences including management. Love of listening. We need folks that listen with the intent to understand, not just reply. Plays well with others. You will be working in a high-functioning team environment. We work together in order to win together. Self-driven yet selfless. We need someone capable of managing their own time and business, yet is capable of making decisions for the betterment of DriveTime, not just themselves. Fantastic problem solver. Your job is not only to find the problem, but more importantly, find the solution. Management material. We are looking for someone that can lead, manage and grow within our organization.

The Specifics.

High School Diploma or GED required, Bachelor's Degree preferred 2+ years of management experience in a call center or retail environment Excellent leadership, communication, interpersonal, and presentation skills Strong analytical and decision quality skills. Highly organized and self-motivated individual. Strong business acumen and understanding of big picture impact. Ability to work cooperatively with other employees, customers, clients, and other involved parties Must be comfortable working on site and have availability weekdays from 6am-6pm. This team works out of our Operations Center in Dallas / Fort Worth.

Nice to Haves.

• Knowledge of Fair Debt Collection Practices Act
• UDAAP
• DNC & Call Windows
• etc.

Anything Else?

Absolutely.

What About the Perks?

• Medical, dental, and vision
• 401(K)
• Company paid life insurance policy
• Short and long-term disability coverage
• Tuition Reimbursement
• Wellness Program with self-guided coaching, cash incentives, and discounts on medical premiums
• Game Room with ping-pong table, pool table, and other games
• In-House Gym
• Social Events, team competitions, company outings, personal rewards, amazing prizes & much more
• Paid Time Off (wellness days, holidays, YOU time)
• Vacation time for part-timers

Growth Opportunities.

You grow, I grow, we all grow! But seriously, DriveTime Family of Brands is committed to providing its employees with every opportunity to grow professionally with roughly over 1,000 employees promoted year over year.

Company Culture and Diversity.

We are an Equal Opportunity Employer. Hiring is contingent upon successful completion of our background and drug screening process. We are a drug-free, tobacco-free workplace. Best Company for Diversity, Best Company Culture and Best Company Leadership. Phoenix Business Journal Healthiest Employers.

About DriveTime Family of Brands.

DriveTime was awarded Top Companies to Work for in AZ by AZCentral.com for our great culture and one of the Best Places to Work in IT as awarded by PBJ. DRIVETime was also voted the Fastest-Growing Private Companies by Inc 5000. DriveTime is headquartered in Tempe, AZ, and Dallas, TX, but our impact stretches nationwide. At the DriveTime Family of Brands, we don’t just sell cars - we create opportunities, improve lives, and have fun doing it. Through DriveTime, Bridgecrest, SilverRock, and GoFi, we’re shaking up the pre-owned car industry with fresh ideas, cutting-edge tech, and over 20 years of know-how. From matching the right customer with the right vehicle to making financing simple, we put people in the driver’s seat - literally.