CHAP Case Manager

Tenfold; Lancaster (Lancaster County); On-site; USD 42,000 - 46,000; Full time

Job summary

Penn Medicine/Lancaster General Health in Lancaster, PA is seeking a CHAP Case Manager to provide housing location, budgeting and case management for clients. The role emphasizes confidentiality and person-centered strategies within a contracted program.

The ideal candidate will hold a Bachelor's in social work or related field, be fluent in English and Spanish, and demonstrate strong communication and organizational skills for desk and field work in the community.

Qualifications

• Bachelor's degree in social work or related field preferred.
• Associate’s degree with 1 year relevant experience acceptable.
• English and Spanish bilingual required.
• Excellent communication, listening and writing skills.
• Strong organizational and detail-oriented abilities.
• Knowledge of Housing First principles and tenant rights.

Responsibilities

• Provide direct case management, housing location and follow-up services.
• Develop person-centered housing plans addressing income and stability.
• Maintain accurate client data in files and systems.
• Enter rent and utility payment data accurately.
• Advocate with landlords to support housing stability and plans.

Skills

Bilingual English/Spanish

Communication

Organization

Interpersonal skills

Education

Bachelor's degree in social work or related field

Associate’s degree in social work or related field + 1 year experience

Tools

MS Word

Outlook

Excel

Data management systems

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

CHAP Case Manager

Regular Full Time Professional Lancaster, PA, US

Salary Range: $20.00 To $22.00 Annually

JOB TITLE: Case Manager

Date Written/Revised: January 2025

A. Basic Functions:

To provide housing location or relocation support, budget counseling and case management to clients referred to the program. Build strong, effective professional working relationships with clients utilizing person-centered strategies. Demonstrate strong ethical values and maintain appropriate levels of confidentiality. This position is a contracted position with Penn Medicine/Lancaster General Health.

B. Essential Functions:

1. Provide direct case management, housing location, home visits and follow-up services to clients to ensure long term housing stability, prevention of homelessness, and further progress towards self-sufficiency.

2. Guide clients in developing and implementing a person-centered individualized housing plan including goals addressing income, budgeting and financial stability, overcoming existing barriers, securing permanent housing, and enhancing self-sufficiency to ensure long-term sustainability in housing to the fullest extent possible.

3. Maintain accurate client data in physical and electronic case files for each client

4. Accurately enter rent and utility payment data

5. Provide mediation and advocacy with landlords on client’s behalf to develop a workable plan to obtain and maintain housing.

6. Assist clients in identifying and utilizing available housing and utility assistance programs. Provide information and referral assistance regarding available support from appropriate social service agencies and/or community programs.

7. Apply knowledge of residential lease contracts to educate individuals of their rights and responsibilities.

8. Maintain client confidentiality and professionalism at all times

9. Transport clients as deemed necessary within Tenfold’s safety protocols. Transportation requirements should be limited to housing and job searches and occasional visit to relevant social service agencies.

10. Assist in the preparation of any required reporting as instructed by the Program Manager or Program Director

C. Other Functions:

2. Maintain a complete working file providing activity documentation and copies of all corresponding paperwork.

3. Assume other responsibilities as assigned.

D. Supervision Exercised: None

E. Supervision Received: Responsible to Program Manager

F. Minimum Knowledge, Skills and Abilities:

Minimum Education Requirements- Bachelor's degree in social work or related field strongly preferred; Associate’s degree in social work or related field plus one year of relevant experience required.

Ability to speak, read and write English and Spanish required

Excellent communication skills especially listening, mediation and writing skills

Strong organizational skills with ability to meet a demanding workload

Detail oriented to complete requirements of files and contract compliance

Adherence to the Housing First philosophy of ending homelessness.

Ability to remain calm and interact professionally and effectively with clients, staff, service providers, and/or others in difficult, stressful, and/or crisis situations required.

Sensitivity to the cultural and socioeconomic realities of those served.

Commitment to the principle that everyone has strengths including the capacity to grow and change.

An approach to service that is trauma-informed, recovery focused, and empowers people to resolve their own challenges to the fullest extent possible.

Basic knowledge of tenant’s rights and responsibilities and case management best practices

Concentrated record keeping, budgeting and mathematical skills

Strong computer skills with proficiency in MS Word, Outlook, Excel, and data management systems essential.

Demonstrated knowledge of county social service agencies and community programs or commitment to acquire knowledge

Ability to work collaboratively with other personnel, service providers and/or other professionals.

Capacity to maintain a helping role and to intervene appropriately to meet service goals.

Current/valid driver’s license and a vehicle that is registered, inspected, and insured.

Willingness to travel throughout Lancaster city and county and occasionally surrounding counties

Commitment to Tenfold’s Core Values:

G. Classification: Regular Full Time Employment – staff members who work 40 hours per week, year-round on an hourly basis. They are eligible to receive all benefits once they have met the requirements described in the Personnel Policies Handbook.