Case Aide

County of Lancaster; United States; On-site; USD 29,000 - 35,000; Full time

Job summary

Lancaster County is hiring a paraprofessional aide in the Mental Health Component to support case managers by handling paperwork, scheduling, transportation, and client coordination. You will help increase face-to-face time with consumers and assist in preparing materials, while traveling to visits and appointments as needed.

The role requires a high school diploma or equivalent, strong communication, organizational skills, and the ability to work independently in a dynamic, field-based

Qualifications

• Preferred experience in customer service or human service work.
• Ability to acquire knowledge of community resources.
• Ability to communicate effectively both orally and in writing.

Responsibilities

• Assists caseworkers with preparing required paperwork to be completed at regular intervals.
• Must be able to travel and work in the field throughout daily work time.
• Provides transportation to consumers to various appointments, meetings, etc. as requested by Agency staff.
• Picks up and delivers equipment, clothing and other belongings of clients, or other materials as required.
• Performs other related work as requested/required.

Skills

Customer service

Communication skills

Interpersonal skills

Driving

Education

High school diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Outlook

Mobile phone

Job description

Starting Compensation: $31,960.50/Annually Find job security and stability alongside a growing community and a team that supports you. Level up your career through a large network and specialty training.

Job Description: JOB SUMMARY

This is a paraprofessional aide position within the Mental Health Component of the Lancaster County Behavioral Health and Developmental Services Agency. This employee will provide casework support for various Mental Health activities throughout the Agency. The main purpose of the position is to facilitate case managers’ ability to spend more face-to-face time with consumers and/or to allow case managers to focus on clinical tasks.

The responsibilities of this position will be varied and will include but is not limited to: assisting case managers with preparing and completing paperwork, returning phone calls, transporting food orders to clients and/or transporting clients to appointments, and other duties as assigned to facilitate the provision of Mental Health services to consumers. Work is assigned and reviewed by the unit casework supervisor.

REPORTING RELATIONSHIPS

The employee reports directly to the caseworker supervisor.

ESSENTIAL JOB FUNCTIONS

• Assists caseworkers with preparing required paperwork to be completed at regular intervals.
• Must be able to travel and work in the field throughout daily work time.
• Employee uses his/her own vehicle and will be reimbursed for business expenses as per the county policy.
• Provides transportation to consumers to various appointments, meetings, etc. as requested by Agency staff.
• Picks up and delivers equipment, clothing and other belongings of clients, or other materials as required.
• Conducts or accompanies Caseworkers on home visits.
• Shares observations and assessments with Caseworkers and Supervisors.
• Participates in team meetings.
• Assists and encourages consumers to use available community resources by providing information and referrals.
• Attends trainings as identified by the Supervisor.
• Performs other related work as requested/required.
• Must have daily access to reliable transportation.

OTHER SPECIFIC TASKS OR DUTIES

The employee will perform other related duties as required by the supervisor.

MINIMUM QUALIFICATIONS

Graduation from high school or its equivalency Or an equivalent combination of experience and training. Preferred experience in customer service or human service work.

KNOWLEDGE, SKILLS AND ABILITIES

• Ability to acquire knowledge of community resources.
• Ability to acquire knowledge of serious mental illness and potential impacts on consumers.
• Knowledge of social, economic and health problems and corresponding resources.
• Ability to evaluate and analyze information obtained through interviews and general observation, reports, records, and other sources and to provide information to clients, families and social service and/or administrative staff.
• Ability to establish and maintain positive working relationships with consumers, families, agency staff and other community agencies.
• Ability to interact and work with people of diverse backgrounds.
• Ability to follow oral and written instructions.
• Ability to communicate effective both orally and in writing.
• Ability to sit and/or drive for long periods.
• Ability to bend and lift up to 40lbs.
• Ability to use a personal computer and applications such as Microsoft Word, Excel, Outlook and mobile phone.
• Ability to practice organizational and stress management skills and to practice use of good judgement.

REQUIRED LICENSES/CERTIFICATIONS/CLEARANCES

• Required prior to Active Employment: Pennsylvania ChildLine Child abuse History Clearance Acceptable PA State Police Criminal Record Clearance Acceptable FBI Fingerprint Clearances completed through the required PA DHS vendor Clearances may be no more than one year old at the time of employment will be accepted.
• Pre-employment drug screening
• Valid driver’s license
• Valid car registration and insurance

PHYSICAL REQUIREMENTS/WORK ENVIRONMENT

Does not pose a threat to the health and safety of the department. Must have the ability to work independently. Must have the ability to transport self to various locations for meetings and trainings. This position has been identified as having the potential for exposure to Hepatitis B.

The County of Lancaster offers comprehensive benefits to our employees.

Lancaster County Government provides Equal Employment Opportunity for all persons regardless of race, religion, age, sex, national origin, genetic information or disability.

The County also observes all applicable laws regarding Veterans status.

The County reflects this action in all areas of employment and compensation practices and policies.

Employment with the County is based upon the ability to perform the job as well as dependability and reliability once an individual is hired.

About Us

Working for Lancaster County offers not just a job, but a chance to thrive both professionally and personally.

The benefits package for full-time employees, including paid time off, health insurance and flexible healthcare plans, ensures that you feel valued and supported in your role.

With employee assistance program, tuition reimbursement and more, you'll have the resources you need to provide excellent service to the 550,000 residents of Lancaster County.

With 1,600 full-time employees and 300 part-time employees spread across 40 departments, there are plenty of opportunities for growth and development within the county.

Whether you're interested in human services, public safety, administration, or any other field, there's a place for you to make a difference and advance your career.

Lancaster County itself is a vibrant and diverse community, offering something for everyone.

From the peaceful farmland to the bustling city and towns, there's always something new to discover.

Whether it's exploring farmers markets, enjoying local cuisine, or immersing yourself in the rich history of the area, Lancaster County has endless opportunities for you and your family to learn, explore, and enjoy.

Joining the team at Lancaster County means becoming part of a community dedicated to maintaining and improving this wonderful place we call home.