Channel Strategist

Channel Key LLC; United States; Vor Ort; USD 90.000 - 130.000; Vollzeit

Zusammenfassung

Channel Key LLC is a modern commerce acceleration agency helping brands navigate digital channels across Amazon, Walmart, Target Plus, TikTok Shop, DTC, and discovery platforms. The Channel Strategist leads client relationships and strategic directions for an assigned account book, driving revenue performance and channel growth.

You will work with a Project Manager, Channel Operations Specialist, and Catalog team to keep time-to-market aligned with strategy and clients’ needs.

Qualifikationen

• 5+ years in ecommerce channel strategy, marketplace management, or digital retail.
• Deep hands-on experience with Amazon Seller Central and Vendor Central.
• Experience across additional ecommerce platforms (Walmart, TikTok Shop, Target Plus, Home Depot) is preferred.
• Strong ability to own the client relationship and speak at executive levels.

Aufgaben

• Own the client relationship, strategic narrative, and performance outcomes across accounts.
• Develop and maintain channel strategy roadmap for each account including advertising direction and assortment planning.
• Partner with Planner/Forecaster to provide client context and ensure forecasts reflect dynamics.
• Lead weekly and bi-weekly client meetings, QBRs, and strategy reviews with a forward-looking view.
• Translate performance data into actionable recommendations for clients.
• Review and approve foundational changes before they go live: assortment, content, promotions, forecast inputs.
• Capture commitments from client calls and ensure they flow into delivery plans.
• Identify growth opportunities and platform shifts for each client’s mix.
• Collaborate with Commerce Media, Creative & Conversion, and other disciplines to align strategy with execution.
• Serve as escalation point for high-impact issues and own client-facing resolution.

Kenntnisse

Ecommerce Strategy

Amazon Seller Central

Client Relationship

Forecasting

Analytical Thinking

Multi-channel

Tools

Microsoft Teams

Claude AI

Lovable

Helium 10

SmartScout

Jira

Katana

Via platform

Jobbeschreibung

Channel Key is the modern commerce acceleration agency built for brands navigating an increasingly complex digital commerce landscape. Originally founded by Amazon sellers, we bring a performance-first mindset to everything we do — combining deep marketplaceexpertisewith full-funnel media, creative, analytics, and growth strategy across Amazon, Walmart, Target Plus, TikTok Shop, DTC, and emerging discovery platforms.

Wedon’tmanage channels in silos. We build connected growth engines.

The Role

The Channel Strategist owns the client relationship and strategic direction for an assigned book of accounts. This role is accountable for revenue performance, channel growth, and the overall health of everyclientengagement. You are the trusted advisor your clients turn to —settingthe plan, interpreting the data, and making the calls that move the business forward.

You’llbe supported by a dedicated Project Manager, Channel Operations Specialist, and Catalog team. That structureexistsso your time goes to strategy and clients — not execution and task management. The best Channel Strategists at Channel Key are always a step ahead: shaping the next phase before the clientasks, andbuilding relationships that last.

Core Responsibilities

• Own the client relationship, strategic narrative, and performance outcomes across assigned accounts.
• Develop andmaintaina channel strategy roadmap for each account — covering advertising direction, content priorities, assortment planning, promotional strategy, and channel expansion.
• Partner with Channel Key’s Planner/Forecaster to provide client context,validateassumptions, and ensure forecasts reflect real channel and promotional dynamics.
• Lead weekly and bi-weekly client meetings, QBRs, and strategy reviews. Present performance clearly and alwayscomewith a forward-looking point of view.
• Translate performance data and marketplace dynamics into actionable recommendations your clients canact on.
• Review and approve foundational changes before they go live: assortment decisions, content direction, bulk-buy recommendations, and forecast inputs.
• Capture commitments made on every client call andensurethey flow into the delivery plan. Partner with the Project Manager to keep execution on track and on time.
• Identifygrowth opportunities, competitive risks, and platform shifts relevant to each client’s category and channel mix.
• Collaborate with Commerce Media, Creative & Conversion, and other Channel Key disciplines to align strategy with execution across the account.
• Serve as the escalation point for high-impact issues — suppressed listings, pricing anomalies, Buy Box loss, channel conflicts — and own the client-facing resolution.

What Success Looks Like

• Clients view you as a strategic partner, not a vendor. They bring you into conversations early.
• Your accounts have a clear, documented strategy that evolves as the business does.
• Planning and forecasting cycles run smoothly becauseyou’vegiven the Planner/Forecaster what they need — clean client context, promotional visibility, andtimelyinput.
• Performance is tracked, understood, and improving — and clients know why.
• Nothing falls through the cracks. Commitments made on calls become actions in delivery.
• You’reconsistentlyidentifyingthe next opportunity before the client asks about it.
• Internal teams have the direction they need from you to execute without ambiguity.

Qualifications

• 5+ years of experience in eCommerce channel strategy, marketplace management, or digital retail.
• Deep, hands-on experience managing accounts on Amazon — Seller Central and Vendor Central. You understand the platform’s levers: advertising, catalog, content, fulfillment (FBA/WFS), and profitability metrics including COGS, co-op, Net PPM, and MDA.
• Experience acrossadditionaleCommerce platformsis stronglypreferred: Walmart (WFS/Walmart Connect), TikTok Shop, Target Plus, The Home Depot, or other retail media and marketplace channels.
• Proventrack recordas the primary client contact on complex, multi-stakeholder accounts.You’recomfortable owning the relationship and the conversation at the executive level.
• Comfortable working with forecasting and planning functions — you know how to provide the right inputs and use output to inform strategy, even whenyou’renot building the model yourself.
• Strong analytical and commercial acumen — you can connect platform metrics to business impact and communicate it clearly.
• Agency or multi-client portfolio experiencestronglypreferred.
• Proficiencywith or willingness to quickly adopt Channel Key’s tool stack: Microsoft Teams, Claude AI, Lovable, Helium 10,SmartScout, Jira, Katana, and Channel Key’s proprietary Via platform.
• US-based with the ability to work standard US business hours.