Channel Program Manager

DLT Solutions, LLC; Greenville (SC); Hybrid; USD 69,000 - 92,000; Full time

Benefits offered by this job

Elective Benefits

Career development programs

Life Empowerment Program

Diversity & Inclusion initiatives

Onboarding program and resources

Job summary

TD SYNNEX is seeking a highly organized Channel Program Manager to lead onboarding and activation of vendor and reseller partners. In this role, you will act as the quarterback of the onboarding lifecycle, coordinating internal teams and external stakeholders to drive a seamless experience from onboarding through revenue-generating enablement initiatives.

This role combines project management, partner engagement, and cross-functional execution.

Qualifications

• 3+ years in program/project/partner management, operations, or related field.
• Experience coordinating multiple projects and stakeholders.
• Strong organizational skills with detail-oriented follow-through.
• Excellent verbal, written, and presentation skills.
• Ability to build relationships and influence stakeholders at all levels.
• Comfortable engaging with external partners and internal leaders in a fast-paced environment.
• Proficiency with Microsoft Office tools.
• Bachelor's degree or equivalent combination of education and experience.

Responsibilities

• Lead end-to-end onboarding for new OEM vendors, reseller and services partners.
• Manage onboarding activities, documentation, agreements, questionnaires, and requirements.
• Serve as the primary liaison between vendors, resellers, and internal departments.
• Coordinate system setup, partner activation, and operational readiness across functions.
• Facilitate kickoff meetings and support partner transition to sales enablement.
• Drive execution of the Power Up program for partner ramp and engagement.
• Define, measure, and report onboarding metrics, SLAs, and program performance.
• Develop and maintain partner-facing resources and onboarding materials.

Skills

Highly organized

Relationship-focused

Excellent communication

Cross-functional collaboration

Stakeholder management

Problem-solving

Independent worker

MS Office proficiency

Education

Bachelor's degree or equivalent

Tools

Microsoft Office (Word, Excel, PowerPoint)

Job description

Preferred Location

Herndon, VA or within proximity of coming to the office as needed.

About the Role

TD SYNNEX is seeking a highly organized, relationship-focused Channel Program Manager to lead the onboarding and activation of new vendor and reseller partners. In this role, you will serve as the primary point of contact throughout the partner onboarding lifecycle, ensuring a seamless experience from initial onboarding through revenue-generating enablement initiatives. This is a highly visible role that combines project management, partner engagement, operational execution, and cross-functional collaboration. You will act as the "quarterback" of the onboarding process, coordinating internal teams and external stakeholders to successfully integrate new partners into the DLT by TD SYNNEX ecosystem and position them for long-term success.

What You'll Do

• Lead end-to-end onboarding for new OEM vendors, reseller partners, and professional services partners.
• Manage partner onboarding activities, documentation, agreements, questionnaires, and operational requirements.
• Serve as the primary liaison between vendors, resellers, and internal departments including Sales, Marketing, Operations, Finance, Contracts, and Legal.
• Coordinate system setup, partner activation, and operational readiness across multiple business functions.
• Facilitate internal and external kickoff meetings and support partner transition into sales enablement and revenue-generating programs.
• Drive execution of the Power Up program, helping new partners successfully ramp and engage with TD SYNNEX sales teams.
• Define, measure, and report key onboarding metrics, service levels, and program performance indicators.
• Build and maintain strong relationships with partner stakeholders, including executive-level contacts.
• Develop and maintain partner-facing resources, communications, newsletters, website content, and onboarding materials.
• Continuously evaluate and improve onboarding processes, tools, and best practices to enhance the partner experience.
• Collaborate with senior leadership to ensure onboarding milestones, timelines, and business objectives are achieved.

What We’re Looking For

• 3+ years of experience in program management, project management, partner management, operations, customer success, vendor management, onboarding, or a related field.
• Experience coordinating multiple projects and stakeholders simultaneously.
• Strong organizational skills with exceptional attention to detail and follow-through.
• Excellent verbal, written, and presentation skills.
• Ability to build relationships and influence stakeholders across all levels of an organization.
• Strong problem-solving and critical-thinking abilities.
• Ability to work independently while collaborating effectively within cross-functional teams.
• Comfortable engaging with external partners and internal leaders in a fast-paced environment.
• Proficiency with Microsoft Office tools, including Word, Excel, and PowerPoint.
• Bachelor's degree or equivalent combination of education and relevant professional experience.

Preferred Qualifications

• Experience working with vendor, reseller, channel, partner, or customer onboarding programs.
• Experience supporting public sector organizations or government-focused business environments.
• Familiarity with partner enablement, go-to-market planning, or channel operations.

Working Conditions

Preferred location is the Herndon, Virginia area or the ability to regularly access the Herndon office as business needs require. Minimal travel expected, with occasional travel opportunities as needed. Hybrid collaboration with cross-functional stakeholders and external partners.

Why Join?

This role offers a unique opportunity to influence the success of strategic vendor and reseller partnerships while working closely with senior leadership across TD SYNNEX. You'll have the chance to shape onboarding experiences, build meaningful partner relationships, improve business processes, and directly contribute to organizational growth and revenue acceleration.

Pay Transparency

Annual compensation offered will be based on several variables including geographic location, work experience, education and skills/ achievements, and will be mutually agreed upon at the time of offer. $69,100 to $92,200 total compensation

Benefits

• Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
• Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
• Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
• Diversity, Equity & Inclusion: It’s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
• Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
• Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

Equal Opportunity Statement

We are an equal opportunity employer and committed to building a team that represents and empowers a variety of backgrounds, perspectives, and skills.

All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity or expression, sexual orientation, protected veteran status, disability, genetics, age, or any other characteristic protected by law.

Additional Information

As part of our recruitment process, TD SYNNEX uses artificial intelligence (AI), including an AI-supported phone screening, to assist in evaluating candidates. AI tools help inform the recruiting process, but all hiring decisions are made by our Talent Acquisition and hiring teams.

TD SYNNEX is an E-Verify company.

TD SYNNEX (NYSE: SNX) – We’re proud to share an unwavering passion for bringing compelling technology products, services and solutions to the world. We’re an innovative partner that helps our customers maximize the value of IT investments, demonstrate business outcomes and unlock growth opportunities. With diverse backgrounds, expertise and experiences, our co-workers make us who we are. When we seek to understand one another and recognize the power of the individual, we demonstrate respect and dignity; we learn, evolve and unlock potential to achieve outstanding results for our customers and win together. This broad perspective is integral to our commitment to diversity, equity and inclusion. To learn more, visit www.TDSYNNEX.com or follow us on Twitter, LinkedIn, and Facebook.