Channel Manager - GSI Partnerships

Cyara; United States; On-site; USD 120,000 - 190,000; Full time

Job summary

Cyara is seeking an experienced Channel Manager to lead strategic partnerships and drive revenue growth with GSIs. The role focuses on CX transformations, enterprise technology, and executive stakeholder management.

You will develop joint business plans, enable co-sell motions, and collaborate with marketing and delivery teams to accelerate joint initiatives and demand generation. This is a senior leadership role with global impact.

Qualifications

• Bachelor's degree in Business, Marketing, Technology, or a related field.
• 10+ years of experience managing strategic partnerships.
• Proven track record driving revenue growth through alliance and channel partnerships.
• Experience managing GSI partnerships.
• Strong knowledge of CX technologies and transformation programs.
• Experience with enterprise software, cloud services, SaaS, AI, or consulting services.
• Excellent executive communication, presentation, negotiation, and relationship-building skills.

Responsibilities

• Own and grow executive-level relationships within assigned partners.
• Develop and execute alliance strategies that drive pipeline generation, bookings, and revenue growth.
• Create and manage joint business plans, quarterly reviews, and strategic growth initiatives with partners.
• Identify and cultivate new opportunities across consulting, cloud transformation, CX, AI, and digital modernization initiatives.
• Build and execute joint go-to-market programs with partner sales, solution, and industry teams.
• Drive co-selling motions and coordinate field engagement across partner and internal sales organizations.
• Collaborate with marketing to develop joint campaigns, events, thought leadership, and demand generation programs.
• Ensure alignment between partner priorities and company growth objectives.

Skills

Strategic partnerships

Executive relationships

GSI partnerships

CX technologies

Enterprise software

Education

Bachelor's degree in Business/Marketing/Technology

Job description

As the global leader in AI-powered customer experience assurance, we help some of the world's most recognized brands deliver seamless, reliable, and engaging interactions across voice, digital, messaging, and AI-powered channels. Every year, our platform helps optimize hundreds of millions of customer journeys, ensuring businesses can confidently deliver exceptional experiences at scale.

As enterprises race to deploy agentic AI, the defining question is no longer whether AI can handle customer interactions, it’s whether those interactions can be trusted. Cyara is the confidence layer that answers that question, testing AI agents with AI agents to detect hallucinations, validate decisions, and ensure compliance before failures ever reach your customers.

Joining Cyara means helping shape the future of customer experience, partnering with some of the world’s biggest brands, and working alongside passionate, talented people who are committed to making every customer interaction better.

The Role

We are seeking an experienced Channel Manager with deep expertise in building, managing, and growing GSI partnerships. This individual will be responsible for developing and executing strategies that drive revenue growth, expand market presence, and accelerate joint go-to-market initiatives. The ideal candidate has at least 10 years of experience working directly within partner ecosystems and possesses a strong background in Customer Experience (CX), digital transformation, and enterprise technology solutions.

Key Responsibilities

Strategic Alliance Management

• Own and grow executive-level relationships within assigned partners
• Develop and execute alliance strategies that drive pipeline generation, bookings, and revenue growth
• Create and manage joint business plans, quarterly reviews, and strategic growth initiatives with both partners
• Identify and cultivate new opportunities across consulting, cloud transformation, customer experience, AI, and digital modernization initiatives

Go-to-Market Leadership

• Build and execute joint go-to-market programs with partner sales, solution, and industry teams
• Drive co-selling motions and coordinate field engagement across partner and internal sales organizations
• Collaborate with marketing teams to develop joint campaigns, events, thought leadership, and demand generation programs
• Ensure alignment between partner priorities and company growth objectives

Customer Experience (CX) Expertise

• Leverage deep CX industry knowledge to identify opportunities within customer service, contact center, customer engagement, CRM, digital experience, and AI-powered customer interactions
• Position solutions effectively within enterprise CX transformation initiatives
• Partner with solution, product, and delivery teams to develop compelling value propositions for joint customers

Executive Relationship Management

• Establish trusted advisor relationships with senior stakeholders across assigned partners
• Engage with partner executives, practice leaders, alliance managers, and sales teams to drive strategic initiatives
• Represent the company at partner events, executive briefings, industry conferences, and customer meetings

Pipeline & Revenue Management

• Build and maintain a robust partner-generated pipeline
• Track and report alliance performance metrics including sourced opportunities, influenced revenue, certifications, and partner engagement activities
• Forecast partnership-driven revenue and ensure achievement of annual growth targets

Required Qualifications

• Bachelor's degree in Business, Marketing, Technology, or a related field
• 10+ years of experience managing strategic partnerships
• Proven track record of driving measurable revenue growth through alliance and channel partnerships
• Experience managing GSI partnerships
• Strong understanding of partner programs, ecosystems, funding mechanisms, and co-sell motions
• Demonstrated success developing and executing joint business plans and strategic partner initiatives
• Strong knowledge of Customer Experience (CX) technologies and transformation programs
• Experience working with enterprise software, cloud services, SaaS, AI, digital transformation, or consulting services
• Excellent executive communication, presentation, negotiation, and relationship-building skills

Preferred Qualifications

• Experience with contact center, CRM, customer engagement, or digital experience platforms
• AWS certifications and/or cloud alliance management experience
• Experience collaborating with global systems integrators (GSIs) and large consulting organizations
• Familiarity with AI, automation, analytics, and customer service technologies

Success Metrics

• Partner-sourced and partner-influenced revenue growth
• Expansion of executive relationships within assigned partners
• Joint pipeline creation and conversion rates
• Growth in co-sell opportunities and strategic account penetration
• Successful execution of joint go-to-market initiatives and marketing programs
• Increased visibility and market presence within assigned partners ecosystems

Why you should join us

Looking for a place where your ideas matter, your growth is accelerated, and your work creates real impact? Welcome to Cyara.

We're building the assurance layer that gives enterprises the confidence to deploy agentic AI at scale with a global team that values curiosity, collaboration, and continuous learning. Whether you're launching new ideas, solving complex problems, or learning from talented colleagues across the world, you'll be surrounded by people who challenge and support you to do your best work.

At Cyara, inclusivity isn't a buzzword, it's part of who we are. We foster a culture where everyone feels seen, heard, and empowered to contribute. Pair that with competitive pay, comprehensive benefits, flexible work options, recognition programs, and a strong focus on employee well-being, and you've got a workplace designed for both success and fulfilment.

Big opportunities. Real impact. Amazing people. That's the Cyara experience.

Cyara’s Diversity, Equity, Inclusive and Belonging Statement

At Cyara, we are dedicated to fostering a workplace that embodies equal opportunity and champions diversity, equity, inclusion, and belonging (DEIB). We strive to cultivate an environment where every individual feels valued, respected, and empowered to bring their whole selves to work, contributing unique perspectives and talents. Our commitment includes continuously evaluating and enhancing our policies, practices, and culture to align with our DEIB principles. We ensure a discrimination-free environment where individuals are evaluated solely on their merits and abilities, regardless of legally protected statuses such as sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, gender identity, veteran status, or medical condition. By celebrating our differences and championing inclusivity, we enrich our organization, make more thoughtful decisions, and drive collective success.

Cyara’s Values Statement

At Cyara, our values shape everything we do. We're passionate about Delivering Excellence by putting the customer first, collaborating globally, and always striving to improve. We take smart risks and Innovate Boldly, setting new standards and learning from every experience. Integrity First is our cornerstone, we value humility, authenticity, and respect for diversity, building trust in all we do. WeEmbrace Curiosityby empowering you to experiment, learn, and grow in a dynamic environment. At Cyara, our values drive us forward, shaping a culture where innovation and excellence thrive.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

This range indicates OTE. Individual pay is determined by skills, qualifications, experience, and location.