Channel and Customer Research Analyst

AlphaSense; Chicago (IL); On-site; USD 52,000 - 72,000; Full time

Job summary

AlphaSense is seeking an Analyst to map the expert universe, source and vet channel partners, and build relationships with key sources. You will coordinate interviews, manage outreach, and ensure compliance in a fast-paced, data-driven environment.

The role blends investigative research, stakeholder management, and rapid execution, with base compensation disclosed and potential performance-based incentives. This is a full-time role based in Chicago, IL, United States.

Qualifications

• Landscape research: develop and maintain target lists of distributors, resellers, customers, and other market participants.
• Expert sourcing & outreach: drive email, phone, and LinkedIn campaigns to recruit best-fit experts; negotiate honoraria.
• Screening & onboarding: conduct vetting calls to confirm role, recency, and perspective; ensure compliance.
• Interview guide creation: build and maintain interview guides targeted to each type of call, industry sector, and expert profile.
• Interview facilitation: schedule sessions, monitor calls, and capture real-time highlights.
• Quality & compliance: uphold data-privacy standards and maintain accurate records in CRM and workflow tools.

Responsibilities

• Landscape research to build and maintain target lists aligned to quarterly priorities.
• Recruit and vet experts through email, phone, and LinkedIn outreach; manage honoraria discussions.
• Screen and onboard experts, confirming role, recency, and perspective per guidelines.
• Create interview guides tailored to each call type and industry profile.
• Schedule and facilitate interviews; troubleshoot tech issues and capture highlights.
• Maintain rigorous data privacy and accurate records in CRM systems.

Job description

About AlphaSense

The world’s most sophisticated companies rely on AlphaSense to remove uncertainty from decision-making. With market intelligence and search built on proven AI, AlphaSense delivers insights that matter from content you can trust. Our universe of public and private content includes equity research, company filings, event transcripts, expert calls, news, trade journals, and clients’ own research content.

About Alpha Sense

The world’s most sophisticated companies rely on AlphaSense to remove uncertainty from decision-making. With market intelligence and search built on proven AI, AlphaSense delivers insights that matter from content you can trust. Our universe of public and private content includes equity research, company filings, event transcripts, expert calls, news, trade journals, and clients’ own research content. The acquisition of Tegus by AlphaSense in 2024 advances our shared mission to empower professionals to make smarter decisions through AI-driven market intelligence. Together, AlphaSense and Tegus will accelerate growth, innovation, and content expansion, with complementary product and content capabilities that enable users to unearth even more comprehensive insights from thousands of content sets. Our platform is trusted by over 6,000 enterprise customers, including a majority of the S&P 500. Founded in 2011, AlphaSense is headquartered in New York City with more than 2,000 employees across the globe and offices in the U.S., U.K., Finland, India, Singapore, Canada, and Ireland. Come join us!

About Expert Insights

Expert Insights, which spans AlphaSense’s Expert Transcript Library and 1x1 Call Services offerings, delivers a new and transformative form of market intelligence content. Through transcripts covering thousands of companies, it captures the unfiltered views and insights of business operators in the trenches, interviewed by professional investors who drill into key questions on what’s truly important about a company at each moment in time. AlphaSense’s library of over 140,000 transcripts is the market’s largest, covering all sectors of the economy, with thousands more published each month. Expert Insights is quickly becoming a table‑stakes solution for institutional investors to choose the right companies to invest in while gaining rapid adoption among all other consumers of market intelligence from sell‑side research and banking, consultancies, and large corporations.

About The Team

Working hand-in-hand with our Directed Content and 1x1 Call Services groups, this team provides timely channel checks and voice‑of‑customer interviews that reveal real‑time demand signals, competitive dynamics, and purchasing behavior across priority industry verticals. By identifying the right operator, distributor, or end‑customer profiles—and engaging them at the optimal moment in the quarter—we help investors surface differentiated, actionable insights.

About The Role

Analysts are the execution engine for our Channel and Customer Research offering. You will:

• Map the expert universe for assigned verticals
• Source and vet high‑value channel partners and customers
• Build long‑term relationships with key channel sources
• Coordinate and monitor interviews

This role blends investigative research, stakeholder management, and rapid‑fire project execution—perfect for early‑career professionals eager to accelerate their learning curve inside a high‑growth, data‑driven organization.

Who You Are

• Inquisitive: You are naturally interested in learning and quickly see patterns that help you to identify the best possible experts for a given research project
• Energetic: You have a proven ability to manage fast turnaround projects, meet deadlines and targets
• Organized: You have demonstrated an ability to handle and prioritize multiple tasks and deadlines simultaneously
• Detail Oriented: You have a strong attention detail, with the ability to discern and precisely document the core elements of an expert’s relevant skills or experience vis‑a‑vis a defined scope
• Excellent Communicator: You’ll regularly be engaging with industry experts to learn about their background and convey what it means to participate in our network
• Goal Oriented: You are motivated by the idea of identifying and delivering the best‑possible expert profiles to our Client Contributors for each project scope quickly and efficiently

What You’ll Do

• Landscape Research: Develop and maintain target lists of distributors, resellers, customers, and other market participants aligned to quarterly coverage priorities.
• Expert Sourcing & Outreach: Drive email, phone, and LinkedIn campaigns to recruit best‑fit experts; negotiate honoraria that balance insight value with cost discipline.
• Screening & Onboarding: Conduct vetting calls to confirm role, recency, and perspective; ensure compliance with AlphaSense and client guidelines.
• Interview Guide Creation: Build and maintain interview guides targeted to each type of call, industry sector, and expert profile - ensuring the best and most relevant insights are captured.
• Interview Facilitation: Schedule sessions at optimal times in the sell‑side calendar; monitor calls, troubleshoot tech issues, and capture real‑time highlights.
• Quality & Compliance: Uphold rigorous data‑privacy standards and maintain accurate records in internal CRM and workflow tools.
• Continuous Improvement: Share feedback on talk tracks, sourcing tactics, and emerging themes to refine our playbooks and coverage roadmap.

For base compensation, we set standard ranges for all roles based on function and level benchmarked against similar stage growth companies and internal comparables. In order to be compliant with local legislation, as well as to provide greater transparency to candidates, we share salary ranges on all job postings regardless of desired hiring location. Final offer amounts are determined by multiple factors including candidate experience/expertise and may vary from the amounts listed below.

You may also be offered a performance‑based bonus, equity, and a generous benefits program.

Base Compensation Range

$52,000—$72,000 USD

AlphaSense is an equal‑opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals. All employees share in the responsibility for fulfilling AlphaSense’s commitment to equal employment opportunity. AlphaSense does not discriminate against any employee or applicant on the basis of race, color, sex (including pregnancy), national origin, age, religion, marital status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any other non‑merit factor. This policy applies to every aspect of employment at AlphaSense, including recruitment, hiring, training, advancement, and termination.

In addition, it is the policy of AlphaSense to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where a particular employee works.