Channel Account Specialist

RingCentral; United States; Remote; AUD 80,000 - 120,000; Full time

Job summary

RingCentral is seeking a Channel Account Manager to join our Australian Service Provider team. This role involves managing strategic partnerships, driving market share, and requires 75% travel within Australia. Ideal candidates will have field sales experience and knowledge of communication services.

Benefits

Healthcare and group life insurance

Pension and matching contributions

Paid time off and sick leave

Maternity and parental leave

Wellness programs

Employee Assistance Program (EAP)

Qualifications

• Experience in field sales and channel enablement.
• Knowledge of UCaaS/CCaaS services in Australia.
• Ability to learn cloud-based technologies.

Responsibilities

• Manage relationships with strategic partners across Australia.
• Develop strategies to help partners sell on value.
• Train service providers on products and processes.

Skills

Field sales experience

Channel enablement

Knowledge of communication services

Engaging with carrier service providers

Learning new technologies

Job description

*This role requires 75% travel and must be located in Sydney or Melbourne*

Say hello to opportunities.

It’s not everyday that you consider starting a new career. We’re RingCentral, and we’re happy that someone as talented as you is considering this role. First, a little about us: we’re a $2 billion annual revenue company with double-digit Annual Recurring Revenue (ARR) and a $93 billion market opportunity in UCaaS, Contact Center, and AI-powered adjacencies. We invest more than $250 million annually to ensure our AI-enabled technology and platforms meet or exceed our customers’ needs.

RingSense AI is our proprietary AI solution, designed to fit the business needs of our customers, orchestrated to be accurate and precise, and built on open platform principles that we apply to our core software solutions.

Be part of an exciting new team and shape the future of communications across Australia.

We’re currently looking for: an energetic and motivated Channel Account Manager to join our Australian Service Provider team, thriving in a fast-paced, cutting-edge, technology-driven environment. If you are a go-getter, this role is for you.

You will be responsible for managing relationships with strategic partners (including OPTUS) across Australia, building quality pipelines, enabling partners to effectively win customers, and driving their success in gaining market share.

Your role is to be the ambassador for RingCentral, helping the strategic partners' brand with their sales teams, being the expert they consult for customer qualification, and supporting them in closing deals. You will join a large, pan-Australian sales force supported by RingCentral’s experienced global teams.

You will develop strategies to help our partners sell on value, differentiate their services from competitors, and expand from SMB to mid-market and enterprise segments. There is no limit to how far you can advance this role.

Job Responsibilities:

1. Learn the sales methodologies and service capabilities of RingCentral to lead sales conversations and enable partners to do the same.

2. Become the expert on competitors, their strategies, solutions, market knowledge, and industry data to demonstrate thought leadership to service providers.

3. Understand the business, processes, and governance of service providers, ensuring compliance with policies.

4. Develop and expand relationships within service providers to enhance their enablement capabilities.

5. Create programs and initiatives to increase awareness of RingCentral solutions in your territory.

6. Create and implement plans to generate leads and a qualified pipeline of opportunities.

7. Train service providers on products, processes, and solutions following best practices.

8. Co-sell and review key UCaaS deals.

9. Assist service providers with quotes and proposals.

10. Coordinate training, marketing, and enablement programs with service providers.

11. Represent RingCentral at sales events, collaborating with partners.

12. You will manage teams across Australia, requiring travel up to 75% of the time.

Desired Qualifications:

• Experience in field sales and channel enablement.

• Knowledge of communication services and selling them in Australia (UCaaS/CCaaS).

• Experience engaging with carrier service providers.

• Ability to learn new technologies, especially cloud-based UC, Contact Center, and AI technologies.

What we offer:

• Healthcare, group life insurance, and salary packaging.

• Pension and matching contributions.

• Paid time off, sick leave, and holidays.

• Maternity, paternity, and parental leave.

• Wellness programs including coaching and meditation.

• Employee Assistance Program (EAP) available 24/7.

RingCentral’s Partner team collaborates to evolve programs and deliver optimal outcomes. We are recognized globally as a leading cloud communications provider, committed to diversity and inclusivity, and awarded as a top workplace in multiple regions.

About RingCentral: a leading provider of cloud business communications and contact center solutions, empowering modern workforces worldwide. Headquartered in Belmont, California, with global offices.

RingCentral is an equal opportunity employer committed to diversity and inclusion.