Channel Account Manager (West)

PolyAI; Phoenix (AZ); Remote; USD 220,000 - 260,000; Full time

Benefits offered by this job

Equity in the business

WFH allowance

401k plan

Flexible PTO + holidays

Learning & development allowance

Fertility and family-forming programs

Job summary

PolyAI is seeking a Channel Account Manager to build and nurture our partner ecosystem, driving revenue growth and market expansion. You will report to the VP of Channels and develop relationships with channel partners, distributors, and resellers while collaborating with marketing, operations, legal, and HR to ensure seamless execution of channel strategies.

You’ll stay ahead of industry trends, recruit new partners, and demonstrate PolyAI’s technology to partners and their customers, including

Qualifications

• Must have channel account management experience preferably in UCaaS, CCaaS or AI.
• Knowledge of routes to market including TSDs, Alliances and VARs.
• Strong relationships with partners and customers at multiple levels.
• Excellent presentation skills and ability to educate large groups on technology.

Responsibilities

• Channel Partner Management: Build and maintain relationships with channel partners including TSDs, Alliances and VARs.
• Sales and Partner Recruitment: Identify and recruit partners into PolyAI's channel program.
• Technical Acumen: Understand PolyAI's technology to present to partners and customers.
• Forecasting and Reporting: Maintain channel pipeline and revenue forecasts monthly and quarterly.
• Cross-Functional Collaboration: Work with marketing, operations, legal, and HR to execute channel strategies.
• Negotiation and Relationship Building: Engage with partners and customers at all levels, including C-Suite.
• Market Insights: Stay informed on industry trends and partner needs to guide channel strategy.

Skills

Channel sales

Partner management

Forecasting

Negotiation

C-Suite engagement

Relationship building

Presentation skills

Cross-functional collaboration

Market insights

Travel willingness

Tools

CRM software

Job description

PolyAI is the Agentic Dialog Platform for building the conversational enterprise, used to build, run, govern, and improve dialog agents at scale. Powered by Raven, a proprietary dialog model trained on more than a billion enterprise conversations, PolyAI agents are built for complexity, open at every layer, and sovereign by design. PolyAI serves hundreds of enterprises across 75 languages and 25 countries, including Metro Bank, Marriott, PG&E, and UniCredit.

As a Channel Account Manager at PolyAI, you will play a critical role in building and nurturing our partner ecosystem to drive revenue growth and market expansion. Reporting directly to the VP of Channels, you will be responsible for developing and managing relationships with key channel partners, distributors, and resellers. Your primary focus will be on driving successful partnerships, increasing market penetration, and delivering exceptional value to our customers.

Your responsibility will involve:

• Channel Partner Management: Build and maintain strong relationships with channel partners, including Technology Solution Distributors (TSDs), Alliances, VARs, and other relevant entities in the CX space.
• Sales and Partner Recruitment: Identify and recruit new partners into PolyAI's channel program, ensuring alignment with our business objectives and target markets.
• Technical Acumen: Possess a deep understanding of PolyAI's technology solutions, enabling you to effectively present and demonstrate our products to partners and their customers.
• Forecasting and Reporting: Maintain accurate and detailed records of channel pipeline and revenue forecasts on a monthly and quarterly basis.
• Cross-Functional Collaboration: Collaborate with various departments within PolyAI, including marketing, operations, legal, and HR, to ensure seamless execution of channel strategies.
• Negotiation and Relationship Building: Comfortably engage with partners and customers at all levels, including C-Suite executives, to negotiate and secure successful partnerships.
• Market Insights: Stay up-to-date with industry trends, competitive landscapes, and partner needs to provide valuable insights and input into PolyAI's channel strategy.
• Idea-Driven Collaboration: Foster a collaborative and open-minded culture within the channel team, welcoming diverse perspectives and contributing your own experience and knowledge.

What you’ll come with:

• Must have channel account management experience preferably in UCaaS, CCaaS or AI
• Knowledge of various routes to market, including Technology Solution Distributors (TSDs), Alliances, VARs, etc.
• Exceptional relationship building and interpersonal skills.
• Strong presentation skills, with the ability to engage and educate large groups on technology.
• Willingness and ability to travel throughout the region on a regular basis.
• Familiarity with partners in the region and the ability to identify and cultivate those capable of selling CX solutions.
• Demonstrated accuracy in forecasting channel pipeline and revenue.
• Ability to work effectively in a cross-functional team environment.
• Comfortable negotiating with partners and customers at the C-Suite level.
• A passion for innovation and a commitment to driving business growth through technology.

We provide a competitive salary range for this role - which is $220,000 – $260,000 OTE (60/40 split) - depending on level and experience. Please note this range is intended as a guide, not a guarantee. Final compensation will be based on individual qualifications, relevant experience, and the scope of the role.

In addition to salary, this position includes equity in the business, giving you the opportunity to share in the company’s long‑term success.

• Participation in the company’s employee share options plan
• 100% of Single Cost (employee) and 70% of Dependent for medical, dental & vision
• The opportunity to contribute to the company's 401k plan
• Flexible PTO policy + 11 designated company holidays
• Annual learning and development allowance
• We’re all about making WFH work for you - that’s why we offer a one‑off WFH allowance when you join. Offering perks like noise‑cancelling headphones or a comfortable desk chair to boost your comfort and focus!
• Company-funded fertility and family‑forming programmes

At PolyAI, we take great pride in our values - they guide everything we do. We believe that a strong culture leads to meaningful work and lasting impact.

Our core values are:

Only the best
We expect the best from our people, we hire people that expect the best from themselves, and we nurture this drive for excellence.

Ownership
We care deeply about what we do. We take ownership of our initiatives, decisions and outcomes.

Relentlessly improve
We demand more from ourselves and are always evolving. Continuous, obsessive improvement is the only way we will transform the world of conversational AI.

Bias for action
Our world moves quickly and so do we. We take calculated risks and we deliver impact fast.

Disagree and commit
We are all working toward the same goal. If we donʼt agree with something, we work hard to understand it and when a decision is made, we accept it and give it our all.

Build for people
We want the world to enjoy the experiences they have with us. We are building for a future that prefers automation.

PolyAI is proud to be an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions at PolyAI will be based on the business needs without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, neurodiversity status or disability status.

This role does not offer visa sponsorship at this time.