Channel Account Manager (West)

PolyAI; Los Angeles (CA); Hybrid; USD 220,000 - 260,000; Full time

Benefits offered by this job

Employee share options plan

Excellent medical/dental/vision cover

Life Insurance

STD/LTD

401k plan

Flexible PTO + 11 holidays

Learning and development allowance

WFH allowance

Enhanced parental leave

Fertility and family-forming programs

Menopause care program

Job summary

PolyAI is seeking a Channel Partnerships Manager to build and grow a robust partner ecosystem across UCaaS, CCaaS and AI solutions.

You will recruit and nurture channel partners, train them on PolyAI technologies, and drive joint revenue through strong stakeholder engagement. The role involves forecasting, cross-functional collaboration, and frequent travel to regions you support.

Qualifications

• Channel account management experience preferred in UCaaS/CCaaS/AI.
• Knowledge of routes to market: TSDs, Alliances, VARs, etc.
• Exceptional relationship-building and interpersonal skills.
• Strong presentation skills to educate large groups on technology.
• Willingness and ability to travel regionally on a regular basis.
• Familiarity with regional partners and ability to cultivate CX-solution sellers.
• Proven experience recruiting partners into a channel program.
• Forecasting accuracy for channel pipeline and revenue.
• Ability to work effectively in cross-functional teams.
• Comfort negotiating with partners and customers at the C-Suite level.
• A passion for innovation and driving growth through technology.

Responsibilities

• Build and maintain strong relationships with channel partners (TSDs, Alliances, VARs).
• Identify and recruit new partners into PolyAI's channel program.
• Demonstrate PolyAI’s technology to partners and customers.
• Maintain monthly/quarterly channel pipeline and revenue forecasts.
• Collaborate with marketing, operations, legal, and HR to execute channel strategies.
• Negotiate and secure profitable partnerships at executive levels.
• Provide market insights to refine channel strategy.
• Contribute to a collaborative, idea-driven team culture.

Skills

Channel account management

UCaaS/CCaaS/AI knowledge

Partner networks

Relationship building

Presentation skills

C-suite negotiation

Forecasting experience

Cross-functional collaboration

Travel willingness

Industry insight

Job description

PolyAI is the Agentic Dialog Platform for building the conversational enterprise, used to build, run, govern, and improve dialog agents at scale. Powered by Raven, a proprietary dialog model trained on more than a billion enterprise conversations, PolyAI agents are built for complexity, open at every layer, and sovereign by design. PolyAI serves hundreds of enterprises across 75 languages and 25 countries, including Metro Bank, Marriott, PG&E, and UniCredit.

Your Responsibility Will Involve

• Channel Partner Management: Build and maintain strong relationships with channel partners, including Technology Solution Distributors (TSDs), Alliances, VARs, and other relevant entities in the CX space.
• Sales and Partner Recruitment: Identify and recruit new partners into PolyAI's channel program, ensuring alignment with our business objectives and target markets.
• Technical Acumen: Possess a deep understanding of PolyAI's technology solutions, enabling you to effectively present and demonstrate our products to partners and their customers.
• Forecasting and Reporting: Maintain accurate and detailed records of channel pipeline and revenue forecasts on a monthly and quarterly basis.
• Cross-Functional Collaboration: Collaborate with various departments within PolyAI, including marketing, operations, legal, and HR, to ensure seamless execution of channel strategies.
• Negotiation and Relationship Building: Comfortably engage with partners and customers at all levels, including C-Suite executives, to negotiate and secure successful partnerships.
• Market Insights: Stay up-to-date with industry trends, competitive landscapes, and partner needs to provide valuable insights and input into PolyAI's channel strategy.
• Idea-Driven Collaboration: Foster a collaborative and open-minded culture within the channel team, welcoming diverse perspectives and contributing your own experience and knowledge.

What You’ll Come With

• Must have channel account management experience preferably in UCaaS, CCaaS or AI
• Knowledge of various routes to market, including Technology Solution Distributors (TSDs), Alliances, VARs, etc.
• Exceptional relationship building and interpersonal skills.
• Strong presentation skills, with the ability to engage and educate large groups on technology.
• Willingness and ability to travel throughout the region on a regular basis.
• Familiarity with partners in the region and the ability to identify and cultivate those capable of selling CX solutions.
• Proven experience in recruiting partners into a channel program.
• Demonstrated accuracy in forecasting channel pipeline and revenue.
• Ability to work effectively in a cross-functional team environment.
• Comfortable negotiating with partners and customers at the C-Suite level.
• A passion for innovation and a commitment to driving business growth through technology.

We provide a competitive salary range for this role - which is $220,000 – $260,000 OTE (60/40 split) - depending on level and experience. Please note this range is intended as a guide, not a guarantee. Final compensation will be based on individual qualifications, relevant experience, and the scope of the role.

In addition to salary, this position includes equity in the business, giving you the opportunity to share in the company’s long-term success.

Benefits

• Participation in the company’s employee share options plan
• 100% of Single Cost (employee) and 70% of Dependent for medical, dental & vision
• Life Insurance
• STD and LTD
• The opportunity to contribute to the company's 401k plan
• Flexible PTO policy + 11 designated company holidays
• Annual learning and development allowance
• We’re all about making WFH work for you - that’s why we offer a one-off WFH allowance when you join. Offering perks like noise‑cancelling headphones or a comfortable desk chair to boost your comfort and focus!
• Enhanced parental leave
• Company-funded fertility and family‑forming programmes
• Menopause care programme with Maven

At PolyAI, we take great pride in our values - they guide everything we do. We believe that a strong culture leads to meaningful work and lasting impact.

Our Core Values Are

Only the best

We expect the best from our people, we hire people that expect the best from themselves, and we nurture this drive for excellence.

Ownership

We care deeply about what we do. We take ownership of our initiatives, decisions and outcomes.

Relentlessly improve

We demand more from ourselves and are always evolving. Continuous, obsessive improvement is the only way we will transform the world of conversational AI.

Bias for action

Our world moves quickly and so do we. We take calculated risks and we deliver impact fast.

Disagree and commit

We are all working toward the same goal. If we donʼt agree with something, we work hard to understand it and when a decision is made, we accept it and give it our all.

Build for people

We want the world to enjoy the experiences they have with us. We are building for a future that prefers automation.

PolyAI is proud to be an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions at PolyAI will be based on the business needs without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, neurodiversity status or disability status.

Kindly find the Privacy Notice for our recruitment process by following the link here. This document provides important information regarding how we handle your personal data throughout the recruitment journey.