Channel Account Manager

Mitel Networks; Ohio; Hybrid; USD 90,000 - 112,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance

Disability Insurance

Matching 401(k) plan

Paid time off

Employee Assistance Program

Recognition programs

and more!

Job summary

Mitel, a global leader in business communications, is seeking a Channel Sales professional to expand revenue through Mitel’s partner ecosystem. You will develop joint business plans, drive demand generation, and coordinate resources across pre- and post-sales stages to maximize partner success.

You will build strong cross-functional relationships, manage channel partner programs, and close opportunities with energy and strategic insight in a fast-paced environment.

Qualifications

• Bachelor's degree or equivalent required.
• 3+ years of sales experience in the telecommunications industry.
• 3 years of sales experience with Channel Partners.
• Proven track record in B2B high-tech sales.
• UC/UCaaS or voice/data networks experience preferred.
• Strong MS Office and CRM (SFDC) skills.
• Excellent presentation, written and verbal communication.

Responsibilities

• Build joint business plans with assigned partners and manage sales strategies.
• Expand sales and revenue opportunities through partner-driven demand generation.
• Enhance partners' effectiveness within the Mitel Global Channel Partner Program.
• Coordinate access to pre-sales resources (Sales Engineering, Field Marketing, overlay resources).
• Resolve partner issues and sales conflicts ethically and promptly.
• Meet with partners and assist in closing opportunities as needed.
• Coordinate partner participation in events.
• Drive product promotions and programs into partner organizations to maximize revenue.
• Coordinate post-sales resources (provisioning, programming, technical support, customer success).
• Monitor partner issues through resolution and drive success metrics (revenue, growth, retention, churn).
• Expand sales opportunities for Mitel by increasing demand generation with partners.

Skills

B2B sales

Channel partner sales

CRM (SFDC)

Microsoft Office

Presentation skills

Education

Bachelor's degree or equivalent

Tools

Salesforce CRM

Job description

Overview

Responsible for developing, and expanding positive relationships with Mitel Channel Partners and positioning Mitel to maximize sales (revenue/bookings) and revenue growth from Mitel’s Strategic VAR channel partners.

Responsibilities

• Build, develop joint business plans with each assigned partner and manage sales strategies with designated partners through consultative relationship building.
• Expand sales and revenue opportunities for Mitel by increasing demand generation with assigned partners.
• Enhance partners’ effectiveness within the Mitel Global Channel Partner Program and increase Mitel’s brand awareness and mindshare among partners by: Broadening their knowledge of Mitel’s solutions to include articulating how Mitel’s services and solutions can add value to the partner’s business including features, benefits and requirements of all Mitel’s offerings, providing training on how partners can more effectively market, generate demand, sell, deploy and support, drive compliance with required training and certifications.
• Coordinate partner access to pre-sales resources including: Sales Engineering, Field Marketing, overlay resources and other internal Mitel departments/resources.
• Resolve partner related issues and sales conflicts in an ethical and fair manner aligned with Mitel’s rules of engagement as well as in a timely fashion.
• Meet with partners, participate in joint sales calls to customers and assist partners in closing opportunities as required.
• Coordinate local partner participation in events.
• Drive product and promotions and programs into partner organizations to maximize revenue.
• Coordinate partner access to post sales resources including: provisioning, programming, technical support and customer success as appropriate Monitor the issue with the partner through resolution.
• Drive partner success metrics with revenue, growth, retention and churn.
• Expand sales and revenue opportunities for Mitel by increasing demand generation with assigned partners.

Requirements

• Bachelor's degree or the equivalent work experience in lieu of education.
• Additional 3+ years sales experience working within the Telecommunications Industry.
• 3 years sales experience working with Channel Partners.
• Strong history of progressively improving B2B sales of high technology solutions.
• UC/UCaaS industry experience or voice and data networks preferred.
• Proven record of success in a channel sales role.
• Must have ability to use Microsoft Office (Excel, Word, PowerPoint).
• Experience with SFDC or similar CRM system.
• Excellent presentation skills; excellent written and verbal skills.
• Ability to form cross-functional relationships and influence others to drive a common goal.
• Ability to adapt to changes in roles and responsibilities as well as market trends while still driving results.
• Ability to work independently in a fast-paced environment; must be a high-energy, motivated self-starter.

Compensation

Total Target Compensation: $89,500 - $112,000 This range includes base salary plus commission; a general description of the commission structure is available upon request.

Benefits

• Medical
• Dental
• Vision
• Life Insurance
• Disability Insurance
• Matching 401(k) plan
• Paid time off (holiday, vacation and sick)
• Employee Assistance Program
• Reward and Recognition Programs
• and more!

Benefits may vary based on full-time or part-time employee status.

Eligibility

At this time, we are not offering sponsorship for US work authorization for any new job applicants.

Artificial Intelligence Screening

To ensure our hiring process is fair, efficient, and transparent, we want to inform all applicants that we may use Artificial Intelligence (AI) technologies, including third party tools to screen resumes and match candidates to job opportunities based on their skills and experience. All applications are also reviewed by our hiring team, and final decisions are made by our hiring managers.

Privacy

Kindly review our privacy policy (Mitel Privacy Policy) for more information and to understand how to exercise any of your rights.

Diversity and Inclusion

Mitel is committed to achieving workforce diversity and creating an inclusive working environment. Diversity makes sense for us, for our customers and for our future. We value different perspectives, skills and experiences, and welcome applications from all sections of the community.

Mitel provides equal opportunities to all applicants and employees. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, national origin, sexual orientation, ancestry, sex (including gender identity, pregnancy, childbirth, or related medical condition), parental status, age, religion or religious belief, creed, disability, medical condition, genetic information, marital status, citizenship status, military service, political affiliation, or any other characteristic protected by state, federal law, or local ordinance. These protections extend to all management practices and decisions, including recruitment and hiring practices, appraisal systems, promotions, demotions, transfers, compensation changes, training, career development programs, layoffs, and terminations. The Affiliation Plan is available for viewing to any employee or applicant for employment upon request.

Company Overview

Mitel is a global market leader in business communications, powering more than two billion business connections with our cloud, enterprise and next-gen collaboration applications. With more than 70 million users in nearly 100 countries, Mitel is the only company that wakes up every day exclusively focused on helping customers take their communications from where they are today to where they expect them to be.