Channel Account Manager

NOVO; Dallas (TX); On-site; USD 80,000 - 110,000; Full time

Job summary

NOVO in Dallas–Fort Worth, Texas is seeking a Channel Account Manager to recruit, onboard, and enable channel partners, owning NOVO’s Microsoft partner relationship and building a productive partner portfolio. You will collaborate with Account Executives to convert partner relationships into predictable pipeline.

The role emphasizes program and relationship management, with a focus on partner economics, vendor incentive programs, and effective go-to-market strategies.

Qualifications

• Minimum 3+ years in channel, alliance, or partner management, preferably Microsoft ecosystem.
• Track record recruiting and activating partners, not just maintaining them.
• Strong relationship, program-management, and sales skills; comfortable with partner economics and vendor incentive programs.

Responsibilities

• Recruit, onboard, and enable new channel partners to grow the portfolio.
• Own the Microsoft partner relationship, including competencies and incentive programs.
• Manage vendor and licensing-channel programs and partner agreements.
• Provide training, materials, and cadence for partners and Account Executives to generate opportunities.
• Maintain lead-source attribution and partner program compliance.
• Report on partner portfolio health and channel contributions.

Skills

Channel sales

Relationship management

Program management

Sales pipeline management

Negotiation & presentation

Communication

Education

Bachelor’s degree in Business/Marketing or related field

Tools

CRM tools

Sales analytics tools

Job description

NOVO is an integrated technology partner for small and mid-sized businesses, based in Dallas/Fort Worth, Texas. We bring AI advisory, cybersecurity operations, regulatory compliance, cloud and Microsoft platform deployment, managed IT, and Microsoft licensing together under one roof — enterprise-grade depth at SMB-calibrated economics. As a Microsoft Direct CSP and Solutions Partner with Microsoft Advanced Support, we operate inside the full Microsoft commercial cloud, and we run as one team rather than six specialty practices. Our values, STAIRS — Security, Trust, Accountability, Innovation, Respect, Service — shape how we scope, deliver, and support every customer. Innovation without compromise.

Role Description

NOVO is hiring a Channel Account Manager to grow our partner channel. Your mandate is to recruit, onboard, and enable new channel partners, own NOVO’s Microsoft partner relationship, and build a healthy, producing partner portfolio. This is a program and relationship role: you build and maintain the channel, and you work alongside our Account Executives — who own the individual opportunities that flow through it — to turn partner relationships into pipeline.

What You’ll Do

• Recruit, onboard, and enable new channel partners, growing the number of active, producing partners in NOVO’s portfolio.
• Own the Microsoft partner relationship, including partner status, competencies, and incentive, co-op, and rebate programs.
• Manage vendor and licensing-channel programs and partner agreements.
• Enable partners and their assigned Account Executives with the training, materials, and cadence needed to generate opportunities.
• Maintain partner program compliance and accurate lead-source attribution on channel-originated deals.
• Report on partner-portfolio health and channel contribution to the business.

Qualifications

• 3+ years in channel, alliance, or partner management, ideally in the Microsoft ecosystem.
• Track record of recruiting and activating partners, not just maintaining them.
• Strong relationship and program-management skills; comfortable with partner economics and vendor incentive programs.
• Organized and self-directed; able to run a partner program with limited supervision.
• Candidates should possess solid Channel Sales and Sales skills to drive revenue through indirect routes, manage pipelines, and close partner-led opportunities.
• Candidates should possess Business Planning skills to develop joint go-to-market strategies, set targets, and analyze partner performance and market trends.
• Experience in IT services, cloud, cybersecurity, or compliance-focused solutions, ideally within a Microsoft-centric or managed services environment, is beneficial.
• Excellent communication, negotiation, and presentation abilities, with strong organizational skills and proficiency in CRM tools and basic sales analytics.
• Ability to work independently in a remote setting, collaborate effectively across cross-functional teams, and travel occasionally for partner meetings or events as needed.
• Bachelor’s degree in Business, Marketing, or a related field, or equivalent experience in channel management or indirect sales.