Channel Account Associate

Revvity; San Diego (CA); On-site; USD 57,308,000 - 71,084,000; Full time

Benefits offered by this job

Health insurance

401k with company match

Paid time off

Parental benefits

Stock purchase plan

Job summary

BioLegend is seeking a Channel Account Associate to provide customer service and sales support to Business Development and Sales teams for transactions involving non-standard terms. You will coordinate with internal departments to determine product availability, pricing, and lead times for bulk materials and catalog items.

You will leverage CRM/ERP systems to manage communication from proposal through execution, and help maintain SOPs and best practices in a high-volume environment to ensure

Qualifications

• Bachelor’s Degree in Biology or Life Science.
• Or Bachelor’s Degree in Business Administration/Management with at least 2 years in biotech industry.

Responsibilities

• Handle inquiries on contracts and projects: customer qualification, sampling for validation, feasibility, bulk/custom proposals, quotation generation, and inventory management.
• Vet project proposals for legal restrictions, customer requirements, feasibility, cost and margin.
• Coordinate internal groups and monitor timelines to ensure timely project completion.
• Act as liaison between business development, sales, customer service and other internal units for timely, courteous communications.
• Serve as primary contact for handling customer inquiries and information.
• Develop, maintain and follow SOPs for processes related to custom business.
• Understand CRM and NAV databases to ensure accurate documentation.
• Other projects or responsibilities as may be required.

Skills

Customer service

Sales support

Communication

Team coordination

Education

Biology/Life Science degree

Business Admin/Management degree with biotech experience

Tools

Dynamics 365

Salesforce

Excel

NAV/ERP systems

Job description

Job Summary

The Channel Account Associate at BioLegend will provide customer service and sales support to the Business Development and Sales teams for transactions involving non-standard terms of sale. This role will coordinate with internal departments to determine product availability, pricing, and lead times for both bulk materials and catalog items. The Associate will use a strong understanding of BioLegend's product lines, internal processes, and CRM/ERP systems to manage communication from the proposal stage through execution. This position is also responsible for maintaining and applying organizational best practices in a high-volume environment to ensure customer satisfaction.

Essential Functions

• Reporting to the Channel Account Manager, the Associate will be responsible for handling the following types of inquiries concerning specified customer contracts and projects: customer qualification, sampling for validation, determining project feasibility, bulk/custom proposals, quotation generation, and inventory management
• Properly vet all project proposals for legal restrictions, customer requirements, feasibility, cost, and margin
• Coordinate internal groups and monitor timelines to ensure accurate and timely project completion
• Act as a liaison between business development, sales team, customer service, and other internal business units to ensure all appropriate communications are done in a timely and courteous manner between customers and BioLegend
• Serve as a primary point of contact for handling customer inquiries and communicating pertinent information
• Develop, maintain, and follow Standard Operating Procedures (SOPs) for all processes related to custom business and nurture best practices within the organization
• Understanding of CRM and NAV databases to ensure documentation is accurate and complete
• Other projects or responsibilities as may be required.

Minimum Qualifications – Education And Experience

• Bachelor’s Degree in Biology or other Life Science

OR

• Bachelor's Degree in Business Administration, Business Management, or other related disciplines WITH at least 2 years of work experience in the biotechnology industry

Preferred Qualifications – Education And Experience

• Experience working in the biotech or pharma industry
• Experience working in a laboratory setting
• Experience with Enterprise Resource Planning Systems (Dynamics 365) preferred
• Experience with Customer Relations Management Systems (SalesForce) preferred
• Experience with intermediate to advanced techniques in Excel (ie. Pivot Tables, Macros)
• Computer proficiency with the ability to use Microsoft Office products is required
• Professionally and clearly communicate with internal and external customers (email, phone, and in-person)

Work Environment & Physical Demands - Office

While performing the duties of this job, the employee regularly works in an office setting. Occasional exposure to a laboratory and warehouse environment.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to use hands and fingers to handle, feel, or operate objects, tools or controls, and reach with hands and arms. The employee is frequently required to stand, talk and hear.

The base salary range for this full-time position is $20.00 - $25.00/hour. This range reflects the minimum and maximum target for a new hire in this position. The base pay actually offered to the successful candidate will take into account internal equity, work location, and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Please note that base pay is only one part of our total compensation package and is determined within a range. This range allows for the successful candidate to have an opportunity to progress within the position and develop at our company. This base pay range does not take into account bonuses, equity, or other benefits which may be applicable and are dependent on the level and position offered.

What do we offer?

We provide competitive and comprehensive benefits to our employees. Below are some highlights of our benefits:

• Medical, Dental, and Vision Insurance Options
• Life and Disability Insurance
• Paid Time-Off
• Parental Benefits
• Compassionate Care Leave
• 401k with Company Match
• Employee Stock Purchase Plan

For benefit-eligible roles only. Part-time and temporary roles may not be eligible for all benefits listed.