Change Officer

HM Prison and Probation Service; United States; Remote; USD 70,000 - 100,000; Full time

Job summary

HM Prison and Probation Service (HMPPS) Change Group is seeking a Change Officer to join Area and National Change Delivery teams. You will oversee local and national change initiatives, act as lead contact for specific establishments or regions, and use digital tools like GMS and PftW to track progress.

You will work across prisons and probation, collaborate with Change Directorate staff, attend governance boards, and ensure records meet national standards.

Responsibilities

• Collaborate with colleagues to deliver change and oversee projects
• Engage in quality assurance and peer review of projects
• Maintain relationships with regional or national change stakeholders across prisons and probation
• Support development and execution of effective communication strategies for the change projects
• Ensure compliance with the Gateway Management System (GMS) and Project for the Web (PftW)
• Apply best practices in change management to drive project delivery
• Lead project meetings, task groups, and focus groups to drive success
• Track monthly reporting and provide regular updates to line managers to show progress and continuous improvement

Job description

Job Summary: Change Officer at HMPPS (HM Prison & Probation Service) The Change Officer role is an integral role within both Area and National Change Delivery teams which work across Prison and Probation. Change Officers are expected to work directly to either Area Change Managers, or in the case of the National Directorates, to the National Head of Change delivery. This role is pivotal in overseeing, and in the delivery of, both local and nationally identified change initiatives. Change Officers will work across a number of prisons or probation establishments and may be identified as the lead (main point of contact) for a specific prison establishment or geographical area. Change Officers will be expected to use digital systems and tools (such as Gateway Management System, GMS, and Project for the Web, PftW) to appropriately tier, record and track change management activity and identify progress against articulated success metrics.

Key Responsibilities:

Team Role: Work collaboratively with colleagues to deliver change and provide oversight of change projects they are actively supporting or leading on. They will engage in quality assurance and peer review of projects. Seek opportunities for professional development where appropriate. Uphold civil service values and model principles of equality, diversity, inclusion, and belonging across the team. Stakeholder Engagement: Building and maintaining effective working relationships with regional, or national, change agent stakeholders across prisons and probations. This may include colleagues from within the Change Directorate but will also include staff such as Business Managers, Heads of Business Assurance etc. Support the development and execution of effective communication strategies for the change projects as required. Attending and presenting at local/group/regional/ national meetings, including governance boards and stakeholder groups as required. Compliance: Ensuring compliance with the Gateway Management System (GMS) is a critical aspect of the role. The Change Officer will uphold the professional standards of their team by working in according to national expectations as defined in our service level agreement and protocols for GMS and PftW. They will ensure accuracy and completeness of project records and actions and monitor compliance with relevant policies and procedures. Change Management Excellence: The Change Officer will apply the best practices in change management to all projects. They will manage projects, ensuring successful delivery and alignment with organizational goals. Leading task and finish groups, project meetings, and focus groups to drive project success. Performance Monitoring and Reporting: The Change Officer understand and contribute to the collation of monthly reporting within Prison Groups and Probation Regions. This will include being able to interpret data and articulate its meaning at establishment / regional if required. They will be responsible for providing regular project updates to line managers, to demonstrate continuous improvement with PftW and GMS systems are accurate and up to date. Track the impact of changes based on performance data, they will identify and resolve barriers or elevate issues where milestones are missed, or progress is not being made Risk Management: Proactively identify risks, decisions, and opportunities, and develop mitigation strategies, making escalations to line managers as appropriate. Maintain and update risk registers for change activity, ensuring all potential risks are documented and addressed. Continuous Improvement: Apply continuous improvement and lean methodologies to identify system improvements and enhance project delivery. To actively seek ways to improve knowledge of operational change and its potential impacts and share insights with the team.

About the Change Delivery Group

Thank you for your interest in joining the HMPPS Change Group which is led by Deputy Director, Matthew Wilson and is part of the Change Directorate (CD), led by Executive Director Matt Grey.

• With approximately 175 staff across 3 functions, our Change Group represents half of the Change Directorate.
• Whilst we are still in a period of transition due to the ongoing OneHMPPS HQ redesign, we are steadily developing our future vision and priorities, in line with wider HMPPS and ministerial commitments.
• Last year, we expanded our transformative Gateway Management System (GMS) to include the prison service which is already paying dividends and enabling us to effectively, capture, coordinate and sequence change, helping to minimise the impact on our frontline colleagues.
• There are 6 Area Change Delivery Teams and 3 National Change Delivery Teams. These teams coordinate and schedule the implementation of local, national and programmatic change projects across HMPPS.
• The Midlands Area Change Delivery Team is led by Jenna Titley and covers East and West Midlands Probation and Prison Groups.
• As a group, we are committed to evolving and enhancing the service we offer. We are privileged to have a wealth of experience and expertise across our directorate, and we look forward to capitalising on your skills and investing in your potential.

An overview of Change within His Majesty's Prison and Probation Service (HMPPS)

• Across HMPPS, there are numerous change workstreams operating at any given time.
• The number of workstreams fluctuates as new programmes are created and existing programmes close.
• Our Change Group is responsible for overseeing change across the agency and providing the drivers and enablers that ensure reforms are successfully implemented and embedded across our frontline services.
• In line with agreed criteria such as: programme size, whole life costs, alignment with strategic objectives, some of these programmes may fall within portfolios - including our own HMPPS Change Portfolio - and are therefore subject to specific governance and mandatory reporting.