Change Manager - Remote

Kforce; Orlando (FL); Remote; USD 90,000 - 130,000; Full time

Job summary

Kforce is seeking a Change Manager to lead user onboarding and change adoption initiatives, especially within underserved communities. In this remote role, you will design tailored onboarding programs, facilitate strategies for new tool adoption, and foster trust through empathetic engagement. With an emphasis on community engagement, this role plays a critical part in ensuring smooth transitions and building long-term relationships.

Benefits

Medical/dental/vision insurance

401(k) plan

Paid time off for salaried employees

Life and disability insurance

Qualifications

• 8-10+ years of experience in onboarding, change management, or community engagement.
• Deep understanding of challenges for underserved populations in technology.
• Passion for equity, inclusion, and trust-building.

Responsibilities

• Design and execute onboarding programs for diverse communities.
• Facilitate change strategies that promote new tool adoption.
• Monitor metrics to improve onboarding support.

Skills

Strong communication skills

Facilitation skills

Interpersonal skills

Tools

CRM platforms

Engagement analytics

Knowledge base systems

Job description

A client with Kforce is seeking a Change Manager to join their team remotely. They are seeking an empathetic and strategic Onboarding & Change Manager to lead user onboarding, change adoption, and trust-building initiatives-particularly within underserved communities. This role plays a critical part in ensuring smooth transitions, driving platform engagement, and fostering long-term relationships grounded in trust and inclusivity.Key Responsibilities:

• Design and execute onboarding programs tailored for users in underserved and diverse communities
• Facilitate change management strategies that encourage adoption of new tools, processes, or platforms
• Serve as a trusted liaison between users and internal teams, championing user feedback and building cultural alignment
• Create educational content and engagement campaigns to demystify technology and encourage confident usage
• Monitor onboarding metrics, user feedback, and community sentiment to continuously improve support
• Coordinate cross-functionally with Product, Support, and Outreach teams to ensure seamless user experiences
• Foster trust through transparent communication, empathetic support, and culturally competent engagement

Requirements

• 8-10+ years of proven experience in onboarding, change management, community engagement, or user success roles
• Deep understanding of the challenges faced by underserved populations in accessing or adopting new technologies
• Strong communication, facilitation, and interpersonal skills
• Familiarity with tools like CRM platforms, engagement analytics, and knowledge base systems
• Passion for equity, inclusion, and building trust across diverse communities

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unlessand until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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