Change Manager - Remote

CSAA Insurance Group; Indiana (PA); Hybrid; USD 130,000 - 173,000; Full time

Benefits offered by this job

Annual bonus eligibility

401(k) with company match

Remote-first culture

Job summary

CSAA Insurance Group (CSAA IG) is actively hiring for a Change Manager - Remote. The role leads moderate to high complex change initiatives, applying structured methodologies to drive adoption and minimize resistance.

You will partner with project teams, business leaders, and stakeholders to ensure alignment with business goals. The position requires 8+ years of experience, deep expertise in change management, strong analytical and facilitation skills, and insurance domain knowledge.

Qualifications

• Minimum 8 years relevant experience BA/BS degree or equivalent combination of education and experience.
• Deep knowledge & proven application of change management processes and tools including team member analysis & management, impact assessment, sponsorship engagement, change strategy and change story development for complex, large scale change initiatives.
• Excellent analytical ability to conduct, interpret, and make or influence decisions based on change management data.
• Excellent facilitation skills and knowledge of effective group dynamics concepts and processes.
• Excellent working knowledge and application of training and communications methodologies and guidelines.
• Strong working knowledge of project management and other lifecycle methodologies.
• Strong ability to influence at the department/division level and across different layers of leadership.
• Strong skills in sponsorship coaching & alignment, resistance management, and behavior change.
• Substantial insurance business knowledge or shared services/consulting functions.

Responsibilities

• Lead and support change management efforts for initiatives across one or more departments.
• Develop and implement change management strategies and plans that align with business objectives, maximize employee adoption and anticipate downstream impacts across functions.
• Conduct impact assessments, partner analyses, and readiness assessments to inform change strategies.
• Work with project team to define people specific objectives and key results to benefit realization.
• Operate with increasing independence, making informed decisions on change strategy execution and participant engagement without requiring continuous direction.
• Collaborate with project managers to integrate change management activities into project plans.
• Design and deliver communication and training plans to support change initiatives.
• Provide coaching and support to leaders to help them fulfill their change leadership roles.
• Identify and manage anticipated resistance and develop mitigation tactics.
• Track and report on change management effectiveness and adoption metrics.
• Ensure compliance with CSAA IG change management guidelines and expectations regarding the use of ADKAR, Prosci and Proxima for key critical initiatives.
• Design, develop and implement User Acceptance Testing strategy and plan, when needed.

Skills

Change management

Stakeholder engagement

Training & communications

Project management

Sponsorship coaching

Impact analysis

Facilitation

Insurance knowledge

Education

BA/BS degree or equivalent

Tools

ADKAR

Prosci

Proxima

Job description

Job Title

Change Manager - Remote

Requisition Number R7991

Location Indiana - Home Teleworkers Additional Locations Alabama - Home Teleworkers, Alabama - Home Teleworkers, Arizona - Home Teleworkers, Arkansas - Home Teleworkers, California - Home Teleworkers, Colorado - Home Teleworkers, Connecticut - Home Teleworkers, Delaware - Home Teleworker, District of Columbia - Home Teleworkers, Florida - Home Teleworkers, Georgia - Home Teleworkers, Idaho - Home Teleworkers, Illinois - Home Teleworkers, Iowa - Home Teleworkers, Kansas - Home Teleworker, Kentucky - Home Teleworkers, Louisiana - Home Teleworkers, Maine Home Teleworkers, Maryland - Home Teleworkers, Massachusetts - Home Teleworkers, Michigan - Home Teleworkers, Minnesota - Home Teleworkers, Mississippi - Home TeleWorker, Missouri - Home TeleWorker, Montana - Home TeleWorkers {+ 21 more}

Job Information

CSAA Insurance Group (CSAA IG), a AAA insurer, is one of the leading personal lines property and casualty insurance groups in the United States. Here, every employee shapes our mission. We build innovative, human-centered solutions that help AAA members prevent, prepare for, and recover from life's uncertainties. You will join a collaborative, inclusive culture where your strengths have room to grow and your ideas can drive real impact. Step into a role where you can give to our shared success through important work.

We are actively hiring for a Change Manager - Remote.

Your Role

The Change Manager supports and leads moderate to high complex change initiatives across departments and functions. This role is responsible for applying structured change management methodologies to drive adoption, minimize resistance, and support successful project outcomes. The Change Manager partners with project teams, business leaders, and partners to ensure change efforts align with business goals.

Your Work

Lead and support change management efforts for initiatives across one or more departments. Develop and implement change management strategies and plans that align with business objectives, maximize employee adoption and anticipate downstream impacts across functions. Conduct impact assessments, partner analyses, and readiness assessments to inform change strategies. Work with project team to define people specific objectives and key results to benefit realization. Operate with increasing independence, making informed decisions on change strategy execution and participant engagement without requiring continuous direction. Collaborate with project managers to integrate change management activities into project plans. Design and deliver communication and training plans to support change initiatives. Provide coaching and support to leaders to help them fulfill their change leadership roles. Identify and manage anticipated resistance and develop mitigation tactics. Track and report on change management effectiveness and adoption metrics. Ensure compliance with CSAA IG change management guidelines and expectations regarding the use of ADKAR, Prosci and Proxima for key critical initiatives. Design, develop and implement User Acceptance Testing strategy and plan, when needed.

Required Experience, Education and Skills

• Minimum 8 years relevant experience BA/BS degree or equivalent combination of education and experience
• Deep knowledge & proven application of change management processes and tools including team member analysis & management, impact assessment, sponsorship engagement, change strategy and change story development for complex, large scale change initiatives
• Excellent analytical ability to conduct, interpret, and make or influence decisions based on change management data
• Excellent facilitation skills and knowledge of effective group dynamics concepts and processes
• Excellent working knowledge and application of training and communications methodologies and guidelines
• Strong working knowledge of project management and other lifecycle methodologies
• Strong ability to influence at the department/division level and across different layers of leadership
• Strong skills in sponsorship coaching & alignment, resistance management, and behavior change
• Substantial insurance business knowledge or shared services/consulting functions

What would make us excited about you?

• Prosci certification or equivalent change management training preferred
• MA degree or equivalent combination of education and experience
• Actively shapes our company culture (e.g., supporting employee resource groups, mentoring employees, volunteering, joining cross‑functional projects)
• Champions our cultural norms (e.g., willing to have cameras when it matters: helping onboard new team members, building relationships, etc.)
• Demonstrates a company ownership attitude, thinking beyond boundaries of their own area
• Travels as needed for role, including divisional / team meetings and other in‑person meetings
• Fulfills business needs, which may include investing extra time, helping other teams, etc

Why Choose a Career at CSAA IG?

• Recognition: We offer a total compensation package, annual bonus eligibility for most roles, 401(k) with a company match, and so much more!
• Career Growth: We believe in growth for everyone. Here at CSAA IG, leaders and mentors partner with employees to align interests, unlock development opportunities, and support long‑term success.
• Flexible Workplace: We embrace a remote‑first culture through our Flexible Workplace. Most employees hold Home‑Flex roles, working primarily from home, often with the flexibility to work from various locations including CSAA offices. Our flexible workplace empowers you to balance remote work with intentional in‑person moments that deepen connection and collaboration.
• Inclusion and Belonging: An inclusive and welcoming workplace is the cornerstone of our success. By fostering an environment where people feel valued and heard, we deepen our ability to understand and meet the unique needs of our members. This strengthens innovation and enhances our products and services, giving us a competitive edge in the market.
• Sustainability: As climate change leads to more frequent and severe weather events, we are taking bold action to build more resilient communities and reduce our environmental impact.

Read more about what we offer and what it is like to be a part of our dynamic team at https://careers.csaainsurance.aaa.com/us/en/benefits.

CSAA is committed to providing reasonable accommodations to qualified applicants and employees with disabilities or other limitations. If you would like to request an accommodation to participate in the job application or interview process, please contact [e-mail]

CSAA does not provide visa sponsorship for this role. Applicants must have authorization to work indefinitely in the US.

CSAA Insurance Group is an equal opportunity employer.

The national average salary range for this position is $129,825.00-$144,250.00.

The starting pay range for this position across all the states we hire in is $129,825.00-$173,150.00.

This role also includes an opportunity for a company‑wide annual discretionary bonus, through our Annual Incentive Plan (AIP), of up to 12% of eligible pay.

Colorado Specific Job Range :$129,825.00 - $158,650.00

This job posting will be unposted on Mon, 21 Sep 2026.

About CSAA Insurance Group

CSAA Insurance Group offers automobile, home and other personal lines of insurance to AAA Members in 23 states and the District of Columbia. Founded in 1914, the company has been rated "A" or better by AM Best for more than 90 years and, with over $8 billion in revenue, is one of the top personal lines property casualty insurance groups in the United States. Guided by care for people and communities, we cultivate an inclusive and flexible culture that strengthens connection, supports belonging, and empowers employees to make a meaningful difference for those we serve.

Our Enduring Purpose

We help our members and communities prevent, prepare for and recover from life's uncertainties with care and compassion. As a member‑owned insurance company, our enduring purpose inspires us to be a voice for industry change, continually delivering AAA members peace of mind, providing employees the chance to do work that makes a real difference.

For more information on CSAA, please visit www.csaa-insurance.aaa.com.

Careers at CSAA Insurance Group

A career at CSAA is built one development opportunity at a time, driven by leaders who invest in you. Through mentoring, leadership programs, tuition support and hands‑on experiences, you can build a purpose‑driven path with meaningful impact.

We prioritize human connection for the AAA members and commercial partners we serve and the employees who bring our shared mission to life. We build a culture of inclusion and belonging that supports community for all. We prioritize people over places, creating a flexible workplace where 95% of employees work remotely and gather in‑person for moments that matter. We take responsibility for the world around us by serving our communities and supporting meaningful action to build a sustainable future.

For more information on life at CSAA, please visit https://careers.csaa-insurance.aaa.com/us/en/