Change Manager, Information Technology, Global

Vantage Data Centers Management Company LLC; Colorado; Hybrid; USD 130,000 - 170,000; Full time

Job summary

Vantage Data Centers is seeking a Change Manager to lead IT change governance across global technology teams. You will ensure changes are planned, approved, executed, and reviewed with discipline, risk awareness, and transparent communication.

The role requires ITIL-based expertise, hands-on change management, and coordination with vendors and MSP partners to maintain high-availability operations and regulatory readiness.

Qualifications

• Bachelor’s degree or equivalent in a technical field.
• 5+ years in enterprise IT operations, infrastructure, or data center tech environments.
• Strong understanding of ITIL or similar service management frameworks.
• Experience using ITSM/change management platforms (e.g., ServiceNow).
• Ability to assess change risk, dependencies, and mitigation plans.

Responsibilities

• Lead implementation, governance, and continuous improvement of IT change management processes.
• Oversee end-to-end lifecycle of IT changes from intake to post-change review.
• Coordinate with global teams, vendors, and MSP partners for change execution.
• Maintain audit-ready change records and KPI reporting.
• Provide training and guidance to submitters, implementers, and approvers.

Skills

ITIL knowledge

Change management

ServiceNow

Stakeholder mgmt

Communication

Risk assessment

Documentation

Education

Bachelor's degree in IT/CS/Eng

Tools

ServiceNow

Job description

About Vantage Data Centers

Vantage Data Centers powers, cools, protects and connects the technology of the world's well-known hyperscalers, cloud providers and large enterprises. Developing and operating across North America, EMEA and Asia Pacific, Vantage has evolved data center design in innovative ways to deliver dramatic gains in reliability, efficiency and sustainability in flexible environments that can scale as quickly as the market demands.

Global Information Technology

The Global IT organization at Vantage Data Centers includes the following departments: Enterprise Technology, Artificial Intelligence, Cybersecurity, Process & Governance, and Enterprise Strategy & Deliver and the following regions: NA, EMEA, and APAC.

About the Opportunity

We are seeking a technically minded, organized, and detail-oriented Change Manager to lead and govern IT change management across Vantage's global technology departments. This role will help ensure that IT changes are planned, assessed, approved, executed, and reviewed with consistency, transparency, and appropriate control. The Change Manager will serve as a central coordinator for change governance across IT operations, applying risk-based change practices, supporting cross-functional alignment, maintaining audit-ready documentation, and driving continuous improvement in change performance. The role requires close partnership with IT-dependent teams in Vantage, vendors, MSP (Managed Service Provider) partners, and regional stakeholders.

Position Overview

This role can be based in Denver, CO with a hybrid schedule (3 days onsite, 2 days flexible) or be based remotely. This is an operationally focused IT service management role responsible for governing the end-to-end lifecycle of IT change requests, from submission through approval, execution, post-change review, reporting, and improvement. The Change Manager will promote disciplined change control while enabling the speed and flexibility required to support global business growth. Success in this role requires a strong understanding of ITIL practices, change risk assessment, stakeholder communication, service impact management, compliance expectations, and high-availability enterprise operations. The ideal candidate can translate technical change details into clear business-facing communication and can drive alignment across distributed teams and time zones.

Essential Job Functions

Lead the implementation, governance, and continuous improvement of IT change management processes, ensuring alignment with global policies, service management expectations, operational excellence standards, and business priorities. Oversee the end-to-end lifecycle of IT change requests from intake and assessment through approval, execution, validation, and post-change review. Apply a risk-based change framework to categorize changes, identify service impacts, define required approvals, ensure appropriate mitigation plans, and reduce the likelihood of failed changes or avoidable service disruption. Facilitate change advisory discussions, readiness reviews, scheduling reviews, and stakeholder communications to ensure changes are clearly understood across impacted teams and regions. Partner with business teams, site teams, vendors, and MSP partners to coordinate change execution and manage dependencies. Maintain accurate, complete, and audit-ready change records, including scope, risk, implementation plans, backout plans, approvals, communications, validation evidence, and post-change outcomes. Monitor and report change-related metrics and KPIs, including approval timeliness, risk profile, emergency change volume, failed change trends, post-change issues, and opportunities for process improvement. Support operational readiness for major initiatives, technology refreshes, construction-related IT deployments, cloud governance changes, endpoint lifecycle changes, network modernization activities, and infrastructure transformation programs. Create and maintain clear change management guidance, templates, knowledge articles, and training materials that help IT teams submit high-quality changes and follow consistent governance practices. Conduct training and coaching sessions for change submitters, implementers, approvers, and stakeholders to improve process adoption, quality, transparency, and accountability. Identify process gaps, recurring change issues, tooling opportunities, automation candidates, and reporting improvements that strengthen IT service delivery and operational resilience. Stay current on industry best practices and emerging trends in IT change management, service management, automation, high-availability operations, and data center technology environments. Support resiliency, disaster recovery, business continuity, compliance, and operational risk management activities by ensuring changes are planned and controlled in accordance with enterprise requirements. Additional details as assigned by management.

About You

• Bachelor’s degree in Information Technology, Computer Science, Engineering, MIS, or a related technical field, or equivalent practical experience.
• 5+ years of experience in enterprise IT operations, infrastructure, network, cloud, service delivery, service desk, or data center technology environments, with at least 2 years in a change management, ITSM, governance, or operational controls role.
• Strong understanding of ITIL or similar service management frameworks, including change enablement, incident management, problem management, configuration management, service request management, and continual improvement.
• Experience using ServiceNow or an equivalent ITSM/change management platform to manage change workflows, approvals, documentation, reporting, and governance.
• Working knowledge of enterprise infrastructure, networking, cloud platforms, end-user computing, endpoint management, and high-availability technology environments.
• Ability to assess change risk, identify dependencies, challenge incomplete implementation plans, and drive clear mitigation, validation, and rollback planning.
• Strong communication, facilitation, and stakeholder management skills, with the ability to convey technical information clearly to operational teams, business stakeholders, vendors, and leadership.
• Highly organized and detail-oriented, with strong follow-through, accurate documentation practices, and the ability to manage multiple priorities across time zones.
• Collaborative and service-oriented, with the ability to work independently and as part of a global team in a fast-paced, high-availability environment.
• Experience with IT operational metrics, KPI reporting, process documentation, audit support, compliance standards, automation, and workflow improvement preferred.
• Data center, colocation, mission-critical facilities, or global operations experience preferred.
• Able to adapt quickly, demonstrate a can-do attitude, and model Vantage values through teamwork, transparency, accountability, and continuous improvement.

Key Measures of Success

• Consistent adoption of IT change management processes across global IT teams and partner organizations.
• Improved quality, completeness, and timeliness of change submissions, approvals, implementation plans, validation evidence, and post-change reviews.
• Reduced change-related service disruption through stronger risk assessment, stakeholder alignment, and execution discipline.
• Clear reporting on change trends, risks, outcomes, and improvement opportunities.
• Effective partnership with regional teams, process owners, technical teams, vendors, and leadership to balance governance with business agility.

Physical Demands and Special Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally required to stand, walk, sit, use hands to handle or feel objects, reach with hands and arms, climb stairs, balance, stoop or kneel, talk, and hear. The employee must occasionally lift and/or move up to 25 pounds.

Additional Details

• Salary Range: $130,000-$170,000 Base + Bonus (this range is based on Colorado market data and may vary in other locations)
• This position is eligible for company benefits including but not limited to medical, dental, and vision coverage, life and AD&D, short and long-term disability coverage, paid time off, employee assistance, participation in a 401k program that includes company match, and many other additional voluntary benefits.
• Compensation for the role will depend on a number of factors, including your qualifications, skills, competencies, and experience and may fall outside of the range shown
• Travel travel is required and is expected to be 10% and may increase over time.
• #LI-Remote #LI-Hybrid #LI-TM1

We operate with No Ego and No Arrogance. We work to build each other up and support one another, appreciating each other's strengths and respecting each other's weaknesses. We find joy in our work and each other, actively seeking opportunities to inject fun into what we do. Our hard and efficient work is rewarded with an above market total compensation package. We offer a comprehensive suite of health and welfare, retirement, and paid leave benefits exceeding local expectations. Throughout the year, the advantage of being part of the Vantage team is evident with an array of benefits, recognition, training and development, and the knowledge that your contribution adds value to the company and our community.

Equal Opportunity Employer

Vantage Data Centers is an Equal Opportunity Employer

Recruiter Disclaimer

Vantage Data Centers does not accept unsolicited resumes from search firm agencies. Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired; such resumes will be deemed the sole property of Vantage Data Centers.