Change Manager

Soho Square Solutions; San Jose (CA); On-site; USD 95,000 - 135,000; Full time

Job summary

Soho Square Solutions is seeking a Change Manager to lead strategic initiatives within Adobe Technology Services. You will partner with program managers, product managers, and SMEs to design and execute change plans, ensuring minimal disruption and high end-user adoption across business and technical functions.

You will drive stakeholder engagement, readiness, communications, and training, while collaborating with field readiness and enablement teams to support key programs and adoption metrics.

Qualifications

• 5+ years of hands-on change management experience.
• Ability to define and execute end-to-end change plans for complex programs.
• Exceptional written and verbal communication for diverse audiences.

Responsibilities

• Develop and strengthen relationships with executive sponsors, program teams, and partners.
• Engage with business and IT teams to ensure cross-functional alignment.
• Assess change magnitude and determine engagement level to minimize disruption and drive adoption.
• Deliver on change areas: end-user engagement, impacts, readiness, communications, training, and resistance management.
• Drive continuous improvement and update Change Management processes and tools.
• Collaborate with Field readiness and Enablement teams to support the Net Dollar Retention Program and related initiatives.

Skills

Organizational change management

Stakeholder engagement

Communication skills

Change impact analysis

Cross-functional collaboration

Tools

Adobe Suite

Job description

As a Change Manager you will be a key member supporting one or more initiatives that impact strategic goals in Adobe Technology Services. You will partner with program managers, product managers, and subject matter experts to define and execute end to end change plans that support the business goals of acquisition integrations and other strategic programs to minimize disruption and increase end user adoption across business and technical functions.

What you'll Do

• Develop and strengthen relationships, collaborating with executive sponsors, program team members, and functional partners to ensure organizational change for programs is planned and executed optimally
• Engage with business & IT team members to ensure cross-team & multi-functional collaboration and alignment
• Assess the magnitude of a given change and recommend the appropriate level of engagement to successfully minimize disruption and drive adoption
• Deliver on all areas of change including end user identification and engagement, change impacts and readiness, communications at all levels, training assessment and development, anticipating and addressing resistance, and reinforcement (additional details below)
• Drive continuous improvement, incorporating feedback and lessons learned into updated Change and Program Management processes and tools
• Partner with another BCM resource, the Field readiness and Enablement team, and the broader BCM team to execute the following for the Net Dollar Retention Program:

1. Review and update all Change Agent Network materials

• Network communications
• Meeting Content and Material
• Meeting facilitation and report outs
• Develop and execute plan for ongoing engagement
• Review and update all training materials created to date:
• SLM
• Dictionary / Glossary

3. Support creation of new training materials:

• Adjustment tool
• Partner Program
• Native CRM reporting changes

4. Author and coordinate for review all communication to stakeholders regarding N$R program phases:

• Data Clean-up
• Dual reporting
• Release (Sales Comp Summit)
• Post release support
• Manage, updates, and maintain Personas of impacted users
• Continual partnership with SMEs and Impacted End-Users
• Update and maintain previously developed change content
• Capture, validate, document change impacts by Persona
• Identify and communicate risks, issues, and gaps
• Revised training and communication plan:
• Consideration of GTM planning kick-off
• Alignment with finance change efforts, enablement, and end-user support desks
• Facilitate training of a basic understanding to:
• SOMs
• Forecasting
• RRPO team
• Partner Managers
• Finance (support only)
• Romania team (support only)
• Develop and report on adoption metrics
• Support hyper care activities - Post release support (office hours, communication, training materials revision…)

What you need to succeed

• Delivery focused mindset with a natural propensity for action in times of ambiguity
• Practical experience with organizational change management, including people, process, and technology change implementations
• Proven expertise in change principles and application, including at least 5 years of relevant experience; certification is a plus
• Exceptional communication skills for a variety of audiences, both written and verbal and using multiple formats including but not limited to email, PPT, newsletters, video, and infographics
• Strong emotional intelligence and ability to establish and maintain relationships
• Ability to motivate and influence others to move toward a common vision or goal without authority or a direct reporting relationship
• Flexibility and resourcefulness; resilience in ambiguous situations
• Ability to collaborate effectively across various functions and levels in an organization
• Technical capability and demonstrated use of metrics and analytics
• Intermediate or sophisticated graphic design skills to support visual storytelling; experience with Adobe suite is desirable
• Experience with Field technology is preferred