Change Management Specialist - Drive Adoption

Summit Utilities Inc.; Fayetteville (AR); Hybrid; USD 70,000 - 110,000; Full time

Job summary

Summit Utilities, Inc. is seeking a Change Management Specialist (SGL 16) to plan, implement, and support organizational change initiatives across our Arkansas and Maine operations.

The role prioritizes people-side change, employee adoption, and minimizing resistance during new processes and systems. The position offers a hybrid work arrangement in Fayetteville, Little Rock, Fort Smith, or other listed locations, with remote options for Texas candidates and the ability to support broader

Qualifications

• Bachelor’s degree in business, engineering, operations, or related field.
• 2 years of experience in Change Management, process improvement, operational excellence, and continuous improvement.
• Strong understanding of process mapping, standard work, and improvement methodologies.
• Ability to work effectively across functional boundaries.
• Experience supporting CI, Lean, or Kaizen initiatives.
• Certifications in Lean and Org Change Management.
• Familiarity with MOC, operational governance, or regulated environments.
• Experience partnering with PMO, IT, or transformation teams.
• Background in utilities, or operations heavy environments.

Responsibilities

• Develop and implement change management strategies and plans that maximize employee adoption and minimize resistance to change.
• Partner with project managers and business leaders to integrate change management activities into project plans.
• Conduct change impact assessments, readiness assessments, and stakeholder analyses.
• Identify risks, resistance points, and performance gaps; develop mitigation strategies to address them.
• Design, develop, and deliver communication plans, training materials, and engagement activities.
• Support leaders and managers through coaching and guidance to help reinforce change.
• Track and measure change adoption, utilization, and effectiveness using defined metrics.
• Prepare status reports, presentations, and updates for stakeholders and leadership.
• Tracking, reporting, escalating, and resolving project issues and risks.
• Reporting project status and progress to senior management and sponsors.
• Assisting project teams in defining project scope, goals, requirements, approach, and deliverables supporting the business objectives.
• Working closely with business leads and business analysts in requirements gathering, User Acceptance Testing, and cutover planning.
• Working with business leads and the Training team in Change Management planning and communication.
• Coordinating with Business and IT Leads to deliver smaller scope system enhancements and/or resolve system issues via Jira ticketing process.
• Reviewing current project management procedures, identifying areas for improvement, and working with PMO leadership to implement changes.

Skills

Change management

Stakeholder engagement

Communication

Training & enablement

Leadership

Coaching

Risk identification

Process mapping

Cross-functional collaboration

Education

Bachelor’s degree in business, engineering, operations, or related field

Certifications in Lean and Org Change Management

Tools

Jira

Job description

Summit Utilities, Inc. is seeking a Change Management Specialist (SGL 16) to plan, implement, and support organizational change initiatives across our Arkansas and Maine operations.

The role prioritizes people-side change, employee adoption, and minimizing resistance during new processes and systems. The position offers a hybrid work arrangement in Fayetteville, Little Rock, Fort Smith, or other listed locations, with remote options for Texas candidates and the ability to support broader