Change Management Specialist

Summit Utilities; Denver (CO); Hybrid; USD 77,479 - 92,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

Hybrid work schedule

Competitive pay

Job summary

Summit Utilities, Inc. is expanding its team with a Change Management Specialist in a hybrid role spanning corporate offices and remote work. You will plan and drive organizational change initiatives, focusing on people-side adoption of new processes, systems, and structures.

The role emphasizes stakeholder engagement, training development, and performance improvement. Ideal candidates have a Bachelor’s degree and at least two years in change management, CI/Lean/Kaizen, and experience partnering

Qualifications

• Bachelor’s degree in business, engineering, operations, or related field.
• 2 years of experience in Change Management, process improvement, operational excellence, and continuous improvement.
• Strong understanding of process mapping, standard work, and improvement methodologies.
• Ability to work effectively across functional boundaries.
• Experience supporting CI, Lean, or Kaizen initiatives.
• Certifications in Lean and Organizational Change Management.
• Familiarity with MOC, operational governance, or regulated environments.
• Experience partnering with PMO, IT, or transformation teams.
• Background in utilities or operations-heavy environments.

Responsibilities

• Develop and implement change management strategies and plans that maximize employee adoption and minimize resistance to change.
• Partner with project managers and business leaders to integrate change management activities into project plans.
• Conduct change impact assessments, readiness assessments, and stakeholder analyses.
• Identify risks, resistance points, and performance gaps; develop mitigation strategies to address them.
• Design, develop, and deliver communication plans, training materials, and engagement activities.
• Support leaders and managers through coaching and guidance to help reinforce change.
• Track and measure change adoption, utilization, and effectiveness using defined metrics.
• Prepare status reports, presentations, and updates for stakeholders and leadership.
• Track, report, and resolve project issues and risks; report project status and progress to senior management and sponsors.
• Assist project teams in defining project scope, goals, requirements, approach, and deliverables supporting the business objectives.
• Work closely with business leads and business analysts in requirements gathering, User Acceptance Testing, and cutover planning.
• Work with business leads and the Training team in Change Management planning and communication.
• Coordinate with Business and IT Leads to deliver smaller scope system enhancements and/or resolve system issues via Jira ticketing process.
• Review current project management procedures, identify areas for improvement, and work with PMO leadership to implement changes.

Skills

Change management

Stakeholder engagement

Communication

Training & enablement

Risk identification

Analytical problem-solving

Leadership coaching

Education

Bachelor’s degree in business, engineering, operations, or related field

Job description

Summit Utilities

Join our Growing Team and see why Summit Utilities, Inc was named as one of the Fastest Growing Denver Area Private Companies 2019 and 2020; Best Places to Work in Maine 2019, 2020, 2021, 2022 and 2023; and Best Places to Work in Arkansas 2020 and 2023, Oklahoma 2022 and 2023 and Missouri 2023. Summit was also recently named one of Forbes 2023 America's Best Small Employers.

Summit is a growing natural gas utility providing safe, reliable, and clean burning natural gas service to homes and businesses in Arkansas, Colorado, Maine, Missouri, Oklahoma, and Texas. Being part of the Summit team means embracing excellence and innovation, committing to safety each and every day, and doing all that we can to serve each other, our customers, and the communities where we live. We aim to bring warmth and energy to everything we do.

We are pleased to announce an exciting hybrid opportunity for a Change Management Specialist.

Position Summary

The Change Management Specialist is responsible for planning, implementing, and supporting organizational change initiatives to ensure successful adoption of new processes, systems, technologies, and organizational structures. This role focuses on the people side of change by minimizing resistance, increasing engagement, and helping employees transition effectively during periods of change.

Primary Duties and Responsibilities

• Develop and implement change management strategies and plans that maximize employee adoption and minimize resistance to change.
• Partner with project managers and business leaders to integrate change management activities into project plans.
• Conduct change impact assessments, readiness assessments, and stakeholder analyses.
• Identify risks, resistance points, and performance gaps; develop mitigation strategies to address them.
• Design, develop, and deliver communication plans, training materials, and engagement activities.
• Support leaders and managers through coaching and guidance to help reinforce change.
• Track and measure change adoption, utilization, and effectiveness using defined metrics.
• Prepare status reports, presentations, and updates for stakeholders and leadership.
• Track, report, and resolve project issues and risks; report project status and progress to senior management and sponsors.
• Assist project teams in defining project scope, goals, requirements, approach, and deliverables supporting the business objectives.
• Work closely with business leads and business analysts in requirements gathering, User Acceptance Testing, and cutover planning.
• Work with business leads and the Training team in Change Management planning and communication.
• Coordinate with Business and IT Leads to deliver smaller scope system enhancements and/or resolve system issues via Jira ticketing process.
• Review current project management procedures, identify areas for improvement, and work with PMO leadership to implement changes.

Education and Work Experience

• Bachelor’s degree in business, engineering, operations, or related field.
• 2 years of experience in Change Management, process improvement, operational excellence, and continuous improvement.
• Strong understanding of process mapping, standard work, and improvement methodologies.
• Ability to work effectively across functional boundaries.
• Experience supporting CI, Lean, or Kaizen initiatives.
• Certifications in Lean and Organizational Change Management.
• Familiarity with MOC, operational governance, or regulated environments.
• Experience partnering with PMO, IT, or transformation teams.
• Background in utilities or operations‑heavy environments.

Knowledge, Skills, and Abilities

• Change impact and readiness assessment.
• Stakeholder engagement and communication.
• Strong written and verbal communication skills.
• Risk identification and mitigation.
• Training and enablement support.
• Analytical and problem‑solving skills.
• Leadership and coaching influence.

Salary based on experience - $77,479 to $92,00 USD Annually.

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and/or skills required of all personnel so classified.

Summit offers competitive pay and medical/dental/vision and other benefits that provide flexibility, choice and support to our employees when they need it most. We understand that home and family are essential pieces of your life, and our benefits are designed to support you both at work and at home.

Summit Utilities, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or protected veteran status and will not be discriminated against on the basis of disability or veteran status.

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