Change Management Specialist

US Bank; Minneapolis (MN); Hybrid; USD 106,000; Full time

Job summary

A leading financial institution is seeking a Change Management Specialist to support risk management technology initiatives. The role involves reviewing change requests, managing incidents, and ensuring compliance with enterprise policies. Ideal candidates will have a Bachelor's degree and experience with ServiceNow. The position offers a hybrid schedule with flexibility to work remotely.

Benefits

Healthcare (medical, dental, vision)

401(k) and employer-funded retirement plan

Paid vacation

Adoption assistance

Qualifications

• Typically more than three years of applicable experience.

Responsibilities

• Manage Change/Incident/Problem requests in ServiceNow ITSM.
• Provide best-in-class customer support to internal teams.
• Perform data governance reviews for deployments.

Skills

Attention to Detail

Customer Service

Flexibility

Organizational Skills

Presentation Skills

Education

Bachelor's Degree

Tools

ServiceNow

ITIL

Job description

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

U.S. Bank's Risk Technology Services (RTS) team is seeking an experienced Change Management Specialist with expertise in the software development lifecycle to support our risk management technology initiatives. This role entails the responsibility of reviewing change requests, ensuring thorough testing is conducted, and evaluating security risks. The specialist will collaborate with application implementation teams to devise plans for new changes and maintenance updates. They will also initiate procedures for reverting changes if necessary. Additionally, the specialist will participate in the software release management process within the SDLC, which includes opening change, incident, and problem requests as required. The individual will coordinate with development teams to schedule implementation tasks and facilitate approval for change requests, ensuring meticulous documentation throughout each step of the process. The specialist will also assist with access management, resilience services, policy compliance, and other projects as required.

Job duties and responsibilities include:

· Manage Change/Incident/Problem requests in ServiceNow ITSM

· Manage daily workload to ensure assigned timelines are met.

· Manage and prioritize multiple tasks simultaneously.

· Provide best-in-class customer support to internal teams, contractors, and employees across the enterprise.

· Comply with all enterprise policy requirements surrounding Incident, Change, and Problem Management

· Comply with all applicable desktop procedures.

· Perform data governance reviews to validate policy requirements are met for deployments.

· Perform miscellaneous duties as requested or assigned.

Basic Qualifications
- Bachelor's degree, or equivalent work experience
- Typically more than three years of applicable experience

Preferred Skills/Experience:

· Ability to think through easy to complex tasks in a manner that creates pragmatic solutions to everyday problems

· Extreme attention to detail

· Ability to work cooperatively and professionally with co-workers, customers, and management

· Advanced knowledge of ServiceNow along with ITIL Service, incident, and Change/release management

· Writes in a concise, direct style.

· Ability to prioritize and manage time effectively

· Provides customer service focus

· Experience with presentation Skills

· Preferred personal competencies will include flexibility/adaptability, great listening skills, organizational savvy, and the ability to influence others.

· Current technical competency experiences will include experience with release management, access management, incident management, project management and policy/standards/procedures.

**The role offers a hybrid/flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days.**

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to ourdisability accommodations for applicants.

Benefits:

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):

• Healthcare (medical, dental, vision)

• Basic term and optional term life insurance

• Short-term and long-term disability

• Pregnancy disability and parental leave

• 401(k) and employer-funded retirement plan

• Paid vacation (from two to five weeks depending on salary grade and tenure)

• Up to 11 paid holiday opportunities

• Adoption assistance

• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about theE-Verify program.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $81,515.00 - $95,900.00 - $105,490.00

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Posting may be closed earlier due to high volume of applicants.