Change Management & Readiness Program Manager

MBO Partners; Spring (TX); On-site; USD 45,000 - 59,000; Full time

Job summary

MBO Partners is seeking a Change Management & Readiness Program Manager to lead readiness execution for Supply Chain workstream systems and business processes. You will coordinate with internal stakeholders, IT, suppliers, and external partners to ensure clear understanding of changes, training needs, and go-live readiness.

The role emphasizes protecting business continuity, reducing adoption risk, and maintaining alignment with the integration timeline while delivering engageable communications

Qualifications

• First-level university degree or equivalent experience; advanced degree is a plus.
• 6+ years of experience in supply chain, project management, change management, supply chain transformation, systems implementation, business process change, or operational readiness.
• Experience supporting complex cross-functional programs involving Supply Chain, IT, Finance, Operations, customer-facing teams, suppliers, and external partners.
• Demonstrated experience managing readiness plans, change impacts, stakeholder communications, training coordination, issue tracking, risk escalation, and adoption activities.
• Experience working in integration, transformation, process change, supplier enablement, or large-scale operational change environments.
• Strong project management and analytical skills.
• Deep understanding of change management, organizational readiness, stakeholder engagement, communications planning, training readiness, adoption measurement, and reinforcement practices.
• Extensive knowledge of Excel, PowerPoint, Access, Visio, and high-level modeling tools.
• Very strong written and verbal communication and presentation skills; mastery of English required.
• Strong knowledge of end-to-end Supply Chain business processes.

Responsibilities

• Own Supply Chain change management and readiness execution by building and managing the readiness plan covering impacted audiences, stakeholder and supplier communications, training, support materials, cutover preparation, and hypercare.
• Validate systems and process change impacts by maintaining the Supply Chain change impact inventory and ensuring impacts are reviewed with workstream leads, SMEs, IT, business owners, suppliers, and external partners across process, system, data, role, reporting, handoff, and operating model changes.
• Drive stakeholder and supplier alignment by confirming impacted stakeholder groups, supplier touchpoints, audience owners, change champions, distribution lists, supplier communication owners, and feedback channels to capture adoption risks and open questions.
• Manage readiness deliverables, including 30/60/90-day MOC actions, role-based training, job aids, process documentation, readiness checklists, escalation paths, and support materials through completion.
• Coordinate supplier-facing readiness by partnering with Supply Chain workstreams and supplier enablement teams to ensure suppliers understand relevant process changes, system touchpoints, testing expectations, cutover actions, support paths, and timing dependencies.
• Integrate MOC into program governance by providing readiness status, risks, dependencies, open decisions, and escalation requests through workstream meetings, PMO reviews, readiness gates, testing checkpoints, deployment forums, and executive updates.
• Support testing, cutover, and hypercare by ensuring impacted users, testers, SMEs, and support teams understand new responsibilities, handoffs, controls, workarounds, triage paths, and go-live support expectations.
• Escalate readiness risks by identifying and elevating gaps related to SME ownership, training readiness, communications, operational support, vendor dependencies, business continuity, and customer-impacting processes.
• Capture adoption evidence by tracking training completion, simulation outcomes, readiness results, issue remediation, feedback themes, and post-go-live adoption gaps to inform future integration waves.
• Act as a peer leader on a cross-functional project team, own decision-making within projects, and contribute to strategic supply chain solutions.

Skills

Change management

Project management

Stakeholder engagement

Adoption measurement

Communication

Analytical skills

Influence without authority

Execution discipline

Education

Bachelor's degree or equivalent

Advanced degree is a plus

Tools

Excel

PowerPoint

Access

Visio

Modeling tools

Job description

Change Management & Readiness Program Manager

Location: Onsite-Spring, TX

Duration: 25 months

Hours: Approximately 40 hours/week

Pay Range: $33–$43/hr (W2)

Position Overview

We are seeking a Supply Chain Integration Change Management, Operational Readiness, and Adoption Planning Program Manager to lead readiness execution for Supply Chain workstream systems and business process changes.

This role coordinates across internal stakeholders, Supply Chain SMEs, IT, functional workstream leads, suppliers, and external partners to ensure that all impacted teams understand what is changing, how processes and systems will work, what actions are required, and how readiness will be measured before testing, cutover, go-live, and hypercare.

This is a critical role focused on protecting business continuity, reducing adoption risk, and ensuring stakeholder and supplier readiness keeps pace with the integration timeline.

Key Responsibilities

• Own Supply Chain change management and readiness execution by building and managing the readiness plan covering impacted audiences, stakeholder and supplier communications, training, support materials, cutover preparation, and hypercare.
• Validate systems and process change impacts by maintaining the Supply Chain change impact inventory and ensuring impacts are reviewed with workstream leads, SMEs, IT, business owners, suppliers, and external partners across process, system, data, role, reporting, handoff, and operating model changes.
• Drive stakeholder and supplier alignment by confirming impacted stakeholder groups, supplier touchpoints, audience owners, change champions, distribution lists, supplier communication owners, and feedback channels to capture adoption risks and open questions.
• Manage readiness deliverables, including 30/60/90-day MOC actions, role-based training, job aids, process documentation, readiness checklists, escalation paths, and support materials through completion.
• Coordinate supplier-facing readiness by partnering with Supply Chain workstreams and supplier enablement teams to ensure suppliers understand relevant process changes, system touchpoints, testing expectations, cutover actions, support paths, and timing dependencies.
• Integrate MOC into program governance by providing readiness status, risks, dependencies, open decisions, and escalation requests through workstream meetings, PMO reviews, readiness gates, testing checkpoints, deployment forums, and executive updates.
• Support testing, cutover, and hypercare by ensuring impacted users, testers, SMEs, and support teams understand new responsibilities, handoffs, controls, workarounds, triage paths, and go-live support expectations.
• Escalate readiness risks by identifying and elevating gaps related to SME ownership, training readiness, communications, operational support, vendor dependencies, business continuity, and customer-impacting processes.
• Capture adoption evidence by tracking training completion, simulation outcomes, readiness results, issue remediation, feedback themes, and post-go-live adoption gaps to inform future integration waves.
• Act as a peer leader on a cross-functional project team, own decision-making within projects, and contribute to strategic supply chain solutions.

Qualifications

• First-level university degree or equivalent experience; advanced degree is a plus.
• 6+ years of experience in supply chain, project management, change management, supply chain transformation, systems implementation, business process change, or operational readiness.
• Experience supporting complex cross-functional programs involving Supply Chain, IT, Finance, Operations, customer-facing teams, suppliers, and external partners.
• Demonstrated experience managing readiness plans, change impacts, stakeholder communications, training coordination, issue tracking, risk escalation, and adoption activities.
• Experience working in integration, transformation, process change, supplier enablement, or large-scale operational change environments.
• Strong project management and analytical skills.
• Deep understanding of change management, organizational readiness, stakeholder engagement, communications planning, training readiness, adoption measurement, and reinforcement practices.
• Extensive knowledge of Excel, PowerPoint, Access, Visio, and high-level modeling tools.
• Very strong written and verbal communication and presentation skills; mastery of English required.
• Strong knowledge of end-to-end Supply Chain business processes.
• Ability to translate complex systems and process changes into practical business impacts, readiness actions, user guidance, and executive-level updates.
• Ability to influence without direct authority, drive alignment across diverse stakeholder groups, and maintain execution discipline in ambiguous and fast-moving environments.

Preferred Qualifications

• PMP, change management certification such as Prosci or CCMP, Lean Six Sigma, or equivalent project/change leadership certification.

Eligibility Requirements:

• Legal authorization to work in the U.S. is required.
• As a contractor, including remote contractors, you may be required to complete a background check.

As a contractor, you will be paid for the time you work; this does not include paid time off (PTO) or holidays. If you participate in our Payroll Services (W2) engagement, you may be eligible for Paid Sick Leave (PSL), depending on your work location and state-specific regulations.