Change Management Manager

Cisco; Durham (NC); On-site; USD 70,000 - 110,000; Full time

Job summary

An innovative firm is seeking a Commerce Operations Enablement Analyst to enhance the customer experience through effective change management solutions. In this role, you will assess the impacts of changes across various phases of commerce operations, ensuring seamless transitions and improved processes. You will engage with cross-functional teams, drive strategic initiatives, and utilize data analysis to inform decisions. This position offers an exciting opportunity to influence and shape the operational landscape, making a significant impact on how the organization serves its customers and partners. Join a team that values diversity and encourages professional growth in a dynamic environment.

Qualifications

• 5+ years of experience in change enablement with a BA/BS degree in business.
• Strong project management and data analysis skills required.

Responsibilities

• Assess and provide change management enablement solutions for new capabilities.
• Collaborate with teams to create a roadmap for change management.

Skills

Change Management

Data Analysis

Project Management

Communication Skills

Collaboration

Problem Solving

Education

BA/BS degree in business

Tools

CCW

CCWR

EAWS

EAMP

MS Office Suite

Webex Video Recording

Quip

Microsoft SharePoint

Smartsheet

Jira Align

Jira Cloud

Job description

The application window is expected to close on: 3/4/25. Job posting may be removed earlier if a sufficient number of applications are received.

Meet the Team

Cisco’s Commerce Operations Enablement (COE) is part of the Commerce Operations (CO) organization that is responsible for providing frictionless commerce operations at scale for Cisco’s customers, partners, sellers & renewal managers across all hardware, software, service offers and buying programs fueled by a culture where we celebrate talent & teamwork.

Your Impact

As a Commerce Operations Enablement Analyst, you will be responsible for understanding and assessing the impacts of changes to the Commerce Operations Lifecycle from Offer Design, Pre Sales, Post Sales and Renewals. You'll be responsible for understanding the business strategy, requirements and translating them into efficient and scalable change management enablement solutions to be delivered to Commerce Operations, Partners and Sellers. This will require you to drive, engage, influence, analyze, design, and implement change management enablement solutions for multi-functional, groundbreaking capabilities to improve Cisco's commerce operations experience for our customers and partners. You'll conduct data analysis to arrive at data-driven change management enablement decisions and work with other SMEs within the organization and engineers to devise and develop effective and quality solutions providing a best-in-class user change management enablement experience. Serving as the Commerce Operations Enablement SME, you will be the main point of contact for the Commerce Operations organization, facilitating communication among product managers, offer leads, engineering team, and business partners involved in all hardware, software, service, offers and buying programs.

Responsibilities

1. Assess and provide change management enablement solution options/recommendations for new Commerce or enhancement capabilities.
2. Collaborate and partner with Change Management enablement functions to create a roadmap for change management.
3. Provide Partner Commerce Lifecycle educational sessions/documentation:
4. Adoption of Cisco Commerce Operations capabilities.
5. Train Partners and Commerce Operations teams on policy, process and business rule changes.
6. Drive plan, strategy, and design of Commerce capability and feature migration and/or adoption.
7. Provide change management enablement strategy, design, and execution for new/updates to go-to-market licensing offer/product/feature.
8. Collaborate with Product Owners and Customer/Partner Operations Support to assist with customer/partner/stakeholder experience issues & escalations.
9. Focus on scope delineation, schedule building, communications planning, risk assessment and support to build and publish your planning.
10. Build, coordinate, and manage project plans for key projects, including execution and tracking of project deliverables, achievements, action items, dependencies, risks, and mitigation plans.
11. Communicate project delivery results and business status regularly to partners.
12. Define Success Metrics: Identify and socialize project success metrics to the internal team. Evaluate project progress and results against success metrics.

Minimum Qualifications:

1. BA/BS degree in business or relevant experience.
2. More than 5 years’ experience in change enablement.
3. 2 years’ experience using CCW; CCWR, EAWS, EAMP.

Preferred Qualifications:

1. Ability to navigate within functional teams and across the organization, manage multiple complex projects, and deal with a high degree of ambiguity.
2. Experience as a cross-team collaborator & influencer who can work across internal and external teams of all levels to inspire technical implementation decisions and work towards a common goal.
3. Ability to operate and interact with customers in a remote/virtual environment.
4. Commerce Operations Lifecycle and Technical Change Management and Adoption experience or ability to articulate change impacts from an outside-in perspective leveraging data analysis.
5. High energy and sense of urgency. Self-starter and self-motivated. Thrive in a pressured environment.
6. Excellent written and verbal communication skills, ability to communicate with influence and action at every level.
7. Strong interpersonal skills. Proficient in MS Office Suite (Word, Excel, Project, PowerPoint).
8. Experience in executing operations training recordings/editing and storyboard writing, preferred.
9. Experience with Webex Video Recording and Editing, Quip, Microsoft SharePoint, Smartsheet, Jira Align, and Jira Cloud.

We Are Cisco

#WeAreCisco where every individual brings their unique skills and perspectives together to pursue our purpose of powering an inclusive future for all. Our passion is connection—we celebrate our employees’ diverse set of backgrounds and focus on unlocking potential. Cisconians often experience one company, many careers where learning and development are encouraged and supported at every stage.

Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.

Cisco will consider for employment, on a case-by-case basis, qualified applicants with arrest and conviction records.